Findlay Toyota Flagstaff

Best customer service I could find! I went to this dealership after finding a car I liked online. I looked for a car for almost a year and dealt with lots of dealers while looking as wel I went to this dealership after finding a car I liked online. I looked for a car for almost a year and dealt with lots of dealers while looking as well as craigslist sellers. I was very skeptical about coming home with a car and thought the long two hour drive to flagstaff might not be worth it. As soon as I got there I was greeted and told they had my car ready for a test drive. I was helped by Robby Findlay and also Joe Gray both very kind and friendly as well as patient with me. I really liked the car and the price was not bad. I have no credit and only wanted to buy a car for cash, I was sure that they were going to try and make me get a loan and be there for hours. Not the case at all, I came home with my 2011 crossover suv in pristine condition and very little mileage. I could not believe it. :) I am so happy with the service they gave me and how they went out of their way to satisfy me :). Joe Gray even installed my children's car seats in the car for me which was just so kind of him given he didn't have to. Will always buy my cars from them from now on. Highly recommend them best dealership ever after dealing with lots of the other ones here in the valley and let me tell you the drive is so worth it :)! More

Tried to rip me off! To all my friends who live in Flagstaff and anyone who visits there: DO NOT ever go to Findlay Toyota for service on your vehicle. I took my car there To all my friends who live in Flagstaff and anyone who visits there: DO NOT ever go to Findlay Toyota for service on your vehicle. I took my car there for an oil change recently and was told by Alex Salas that I needed all four struts replaced because they were leaking and it would cost me $1,600. I told him no. I was on my way to California two days later and took my car to my son's mechanic in Costa Mesa, CA--a mechanic who used to train mechanics. He checked out my car and said there was nothing wrong with the struts. There were other reasons I was suspicious of what Alex Salas told me and am glad I listened to my gut. Please find a good mechanic and always get a second opinion. More

Best Price I could find in the Area! Thank you for take your time sending me info and pics and for your expertise on everything that I asked and even things I didn't think to ask. I appre Thank you for take your time sending me info and pics and for your expertise on everything that I asked and even things I didn't think to ask. I appreciate it. More

Excellent customer service and hassle free buying experience Our family are members of USAA and Findaly Toyota is one of recommended auto dealers for there buying program. They matched the price of a Phoenix dea Our family are members of USAA and Findaly Toyota is one of recommended auto dealers for there buying program. They matched the price of a Phoenix dealer with no questions asked and the sales man Art speed us through the paperwork process we were in and out in less then an hour. I paid a fair price and got a beautiful baby blue prius c. BTW this car gets unreal gas millage with a dashboard monitor to help you drive more economically. I would recommend this dealership to anyone in Northern Arizona who is buying a car. More

Great to work with!!!! I would recommend anyone to work with Randy Waites at Findlay Toyota Flagstaff. He is honest and a great person to work with! He answered my questio I would recommend anyone to work with Randy Waites at Findlay Toyota Flagstaff. He is honest and a great person to work with! He answered my questions, never pressured me, and really wanted to make sure that I got into the car I wanted. Thank you Randy for all of your help! More

Customer Service is excellent I bought my 3rd vehicle from the dealership recently,a brand new truck.The customer service from everyone was beyond expectation. I got all the access I bought my 3rd vehicle from the dealership recently,a brand new truck.The customer service from everyone was beyond expectation. I got all the accessories I wanted for it and quickly. I recommend this dealership to everyone! More

This was only the second positive experience I've had in decades of car-buying! Harrison Lind was the Internet sales manager, answered all our questions, and from the first conversation seemed genuinely in decades of car-buying! Harrison Lind was the Internet sales manager, answered all our questions, and from the first conversation seemed genuinely interested in helping us land the right car at a fair price. We had to drive to Flagstaff from Scottsdale to see the car and another Internet buyer was hot on the same sale but we were able to do a $500 deposit to hold it for the day, giving us time for a third-party total mechanical inspection. We were delighted with the car and the price was indeed fair (we had done enough shopping around to know that.) Harrison's boss Jon was equally impressive, straight talk, personable, not the usual fake-friendly sales personality. Also a smooth, no-pressure experience with Tim in finance, which is so rarely the case. Overall just a very positive experience. Before we left, they washed the vehicle, changed the oil and filled the gas tank. Nice. More

I had a fantastic experience from start to finish with the reps at Findlay Toyota Flagstaff. My sales rep Phil D. kept things very professional and relaxed - it was one of the best buying experiences tha the reps at Findlay Toyota Flagstaff. My sales rep Phil D. kept things very professional and relaxed - it was one of the best buying experiences that I have ever had when purchasing a car. Mr. Wilson in the finance department was very clear and concise in going over all of the documents and I was very much at ease as we went thru the process. He also kept it very relaxed and professional during the time we spent signing documents. Finally, I was thrilled with the job the outside staff did in having the car detailed and cleaned upon delivery - very presentable and the car looked brand new - even though it was a 2010 Tundra. I was totally amazed at the time they took to make the car look sharp. Overall, it was a great experience and Findlay Toyota Flagstaff has earned our future business. I would have absolutely no hesitation in referring any of my family or friends to the Findlay Toyota Flagstaff team! More

Run from this dealership!!!!! They lie to their customers in order to get sales. (For instance, the no longer in existence tires for life program which my husband and I were totally lied to about.) customers in order to get sales. (For instance, the no longer in existence tires for life program which my husband and I were totally lied to about.) And their markups over MSRP are ridiculous. I was recently at another dealer and found a 2013 Toyota RAV4 complete with XM radio, full navigation, and several other amenities for the price my husband and I paid for a 2012 Toyota RAV4 that does not even have the satellite radio. In talking to the salesman, he commented to me about another customer from my area that discovered a 5000 dollar markup by Findlay. I beleive the markup on our vehicle was just as much. ( A vehicle we were conned into buying when we did not have the MONEY on hand for new tires- they did not keep tires they PROMISED they would hold for us at wholesale because of their initial lie regarding tires for life. (Granted, we accept responsibility for getting caught up in the moment, but they did lie to us multiple times in the process.) There are no words to describe my hatred for this business. My husband and I now own a car that we can not trade in beceause we too upside down due to the markup. For the money, it is not a nice car. I will never set foot in this business again and I hope to God they fold due to their unethical practices. RUN AWAY FROM THESE JACKWAGONS AS FAST AS YOU CAN GO!!!!!!! More

Thank you for wonderful service job on my 2011 Toyota Highlander! Professional team :) I thought my service was fast and efficient. I also always feel like I am not being taken advantage of!! Thank you!! Highlander! Professional team :) I thought my service was fast and efficient. I also always feel like I am not being taken advantage of!! Thank you!!! More