Findlay Toyota Flagstaff

Initially, my sales experience was great. Joe Gray was my sales rep, and he fully fullfilled his obligations of getting us into a car that I wanted, and had gave me GREAT service. It was after the sale t my sales rep, and he fully fullfilled his obligations of getting us into a car that I wanted, and had gave me GREAT service. It was after the sale that things were not so well. It started with my radio, right after purcasing, I realized the CD player was not working, I called they agreeed to fix it under warranty ... except NO ONE would order it ... after waiting nearly a month, I had to call the parts department myself to get the part ordered after several failed attempts through others. When the new radio came in, it was time for my oil change, they put in the new radi, changed the oil and rotated the tires... the tires were off balance... and I had to take it back TWICE to have them balanced correctly. THEN they noticed a rear main seal was leaking (mind you I JUST purchased this car as a CERTIFIED PRE OWNED!!!!) They said they LOST my certification work, and I had to bring it back to have it fixed. After fixing the rear main seal, we noticed ANOTHER leak ... turns out this was the transmission seal... STILL NO CERTIFICATION paperwork!!! They fixed the transmission seal, which took nearly two weeks!!! I find out recently, five months after I bought my car, they NEVER certified it!!!! Luckily I had a friend that works at another dealership that was able to look up this information for me. When I confronted them with this, they decied to purchase me a warranty out of their pocket.... which is what they should of done to begin with!!!! Bottom line is my experience has been horrible, I have never had so much trouble purchasing a car in my life, communication sucks there, no one talks to eachother and the only way to make sure anything got done was to call and make sure myself. Like I said, Joe was great.. I cannot complain about him, but the service department sucks, customer service and communication, and the back end, whoever handles the warranty really dropped the ball. I am very dissapointed in my experience. I wanted to buy local to support the Flagstaff community, but this experience makes me NEVER want to by there again, or recommend anyone else to. More

I had a great experience at Findlay Toyota Flagstaff. Randy Waites was my Sales Consultant when I bought my new 2013 Tacoma. He brought a level of experience and professionalism to the table, took care o Randy Waites was my Sales Consultant when I bought my new 2013 Tacoma. He brought a level of experience and professionalism to the table, took care of all my needs and helped me get into the truck I wanted. Felt good to ring that bell! I will highly recommend Findlay Toyota and Randy Waites to my friends and family. Thanks again for everything! More

I recently bought a car from Findlay Toyota in Flagstaff and found them to be very good. They have a good range of inventory on the lot, including new and used cars. I was especially impressed with my sales and found them to be very good. They have a good range of inventory on the lot, including new and used cars. I was especially impressed with my sales person, Randy Waites, and I would strongly recommend him. He listened carefully to my needs, showed me several different models over a range of prices and let me test drive each one for comparison. He focused on providing very helpful information and advice without being unnecessarily pushy, and he was quite prepared to spend time answering questions and discussing prices. I took a few days to reach my decision, while I researched the vehicles, and during that time he responded quickly to any questions I sent him by e-mail. When I checked other dealers to check prices for comparable vehicles he also carefully the details on any cars that I was interested in, and made me a better offer. He obviously enjoys working with his customers and ensuring they are comfortable with their choice. I am very happy with the vehicle I bought and with the service Randy provided. I’d very happily go back to him in the future. More

Had a great experience. Very smooth and efficient. We told Randy what we were looking for, and he delivered, as he promised. Would highly recommend!! told Randy what we were looking for, and he delivered, as he promised. Would highly recommend!! More

I am satisfied! Hoping for a Toyota soon tho! Everyone had lots of work to do for me to make the deal happen but they all did awesome!!! had lots of work to do for me to make the deal happen but they all did awesome!!! More

They were extremely nice and polite.I very impressed by their customer service and great work.It simply does not get any better than this! Take your car here. You won't be disappointed. their customer service and great work.It simply does not get any better than this! Take your car here. You won't be disappointed. More

Excellent service. Prompt and very, very reasonable pricing. I would not hesitate to stop in with other car problems.If you love your car, BRING IT HERE!!! pricing. I would not hesitate to stop in with other car problems.If you love your car, BRING IT HERE!!! More

I would highly recommend this dealership and these two guys Randy Waites and Tip Tapia they went above and beyond to take care of us and get us the vehicle we wanted! Very appreciated! guys Randy Waites and Tip Tapia they went above and beyond to take care of us and get us the vehicle we wanted! Very appreciated! More

The team was responsive, honest and the service was excellent. In addition, the price was reasonable. We will definitely be going to Findlay Toyota Flagstaff to get our car serviced....it is refreshing excellent. In addition, the price was reasonable. We will definitely be going to Findlay Toyota Flagstaff to get our car serviced....it is refreshing to go to a place that is focused on delivering good service. More

Findlay Toyota Flagstaff does nice work. They were accurate on the estimate and got the car back in a timely fashion. The work done on time, the price was very fair and the quality was excellent. I w accurate on the estimate and got the car back in a timely fashion. The work done on time, the price was very fair and the quality was excellent. I would definietly recommend this shop. More