
Findlay Toyota Flagstaff
Flagstaff, AZ
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135 Reviews of Findlay Toyota Flagstaff
Arrived with Toyota Corolla IM at 8032 miles with Automatic CVT, carpeted interior, and in outstanding condition. Carvana, Carfax, and Edmunds indicated the value for trade-in was between $14,038 Automatic CVT, carpeted interior, and in outstanding condition. Carvana, Carfax, and Edmunds indicated the value for trade-in was between $14,038 and $14,378. The Dealership Retail value for the used car was $17,364 and Certified Used was $18,204. However, after speaking with two representatives (i.e., Jon, a Salesperson, and Matt, "the used car specialist") I was offered $11,000. They said my best offer would be Carvana because the dealership would not make a profit. When they became aware of getting a negative review, I was asked to confirm, then told to leave the building because "I can make any negative review outside." Even though this was the dealership I originally got the car at. Those are the facts. By the "used specialist" own words you are better off going to Carvana if you want to get a fair value for trade-in. In fact, you should just go online to get a fair price in general. Upon re-entry, to obtain the names of the representatives, Jon, began yelling at me saying, "You're the problem with all this. This is extortion. You didn't get your way, and now you're being crabby about it." I indicated that I just needed his name for corporate. When asking for information, Jon was curt and said, "don't have it." I asked the front and obtained the employee card. More
Best Dealer Experience! We have purchased six vehicles from dealerships and Findlay was hands down, the best experience we’ve had! Oran was our Sales Consultant and not only We have purchased six vehicles from dealerships and Findlay was hands down, the best experience we’ve had! Oran was our Sales Consultant and not only was he friendly and professional, he was transparent and a straight shooter. Much to be said these days; we highly recommend him. Their prices are very competitive and the turn around time from arrival to departure was impressive. More
Helped Tried to accomodate my schedule. Didn't pass the buck and found the rattle. Was disappointed that despite my appointment they didn't have the appropri Tried to accomodate my schedule. Didn't pass the buck and found the rattle. Was disappointed that despite my appointment they didn't have the appropriate staff but then they made it work More
Convenient Using Findlay Toyota is convenient. I could make an appointment online. I needed to get home for a delivery to my house. I signed up for a free ride Using Findlay Toyota is convenient. I could make an appointment online. I needed to get home for a delivery to my house. I signed up for a free ride home . When my car was ready, I was met at my home and driven to the service department to pick up my car. Convenient all around. More
No pressure and fast service. I was treated positively and service was performed on time. No pressure was applied to approve additional services. Have always had good experience I was treated positively and service was performed on time. No pressure was applied to approve additional services. Have always had good experiences at Findlay. More
As promised We took our Venza in for service. They were ready when we arrived, completed the work as promised and on time. Even gave us a ride to the movies. We took our Venza in for service. They were ready when we arrived, completed the work as promised and on time. Even gave us a ride to the movies. More
Paid for service with no results I brought my car in with a check engine light on, they charged me 100.00 and said it was my gas cap. The check engine light came back on, I was told I brought my car in with a check engine light on, they charged me 100.00 and said it was my gas cap. The check engine light came back on, I was told to bring it back, so I brought it back. They did more tests and said it was the fuel filler neck and charged me $1,000.00. The next day the engine light was back on, when I finally got a hold of Leslie, which was not easy, I was told to bring it back, so I did. Guess what...they wanted more money...I told them no. I had my daughter drive the car back to California and took it to my mechanic, he found the problem in less than a couple hours. He found a crack in one of the lines and replaced it. The cost of the hose was less than $10 dollars. The poor service, lack of knowledge and taking advantage of customers, for these reasons I do not recommend Toyota of Flagstaff. More
Straight-forward Service Robert Derouin was great at providing me what I needed, patient and overall straight-forward and personal service. It’s a pleasure to go to Findlay an Robert Derouin was great at providing me what I needed, patient and overall straight-forward and personal service. It’s a pleasure to go to Findlay and feel personally cared for. More
Great experience Robert Derouin our sales acciosiate was very knowledgeable and made negotiating the deal pleasant he worked hard to meet all my expectations would rec Robert Derouin our sales acciosiate was very knowledgeable and made negotiating the deal pleasant he worked hard to meet all my expectations would recommend the dealership to anyone. More