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Fertitta Chevrolet

Houston, TX

4.9
979 Reviews

16801 Feather Craft Ln

Houston, TX

77058

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979 Reviews of Fertitta Chevrolet

December 27, 2016

Poor service Had a coolant flush. Staff was friendly. Had shuttle to take me home but a few days later my truck said low Copland level and I had to buy some dex-co More

by XRAYERGUY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jose Guevara
Dec 27, 2016 -

Fertitta Chevrolet responded

I’m sorry to hear about your recent visit to our dealership. Our customers are our top priority, and we do apologize if your vehicle's service needs have not been met. Please contact me at your earliest convenience. I’d like to further understand what happened and address these concerns. I look forward to hearing from you. Sincerely, Suzanne; Customer Relations; (281) 486-2219

December 14, 2016

Our new family car! My husband and I came here in search of a family car, and found exactly what we were looking for. I highly recommend this dealership. As soon as we st More

by Lyanna99
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jimmy Williams
Dec 15, 2016 -

Fertitta Chevrolet responded

Thank you so much for sharing your car shopping experience with us. We're happy to hear you were able to find what you were looking for including standard-setting customer service from the Norman Frede Chevrolet team. Thank you for choosing us for your automotive sales and service needs and we look forward to meeting all your future needs the next time you need us. Regards, Norman Frede Chevrolet Team

December 13, 2016

Easily THE best car buying experience i've ever had! ... and I have purchased 2 new cars and 4 used cars in the last 5 years alone. From the initial inquiry, to the test drive, to price negotiating, a More

by That Robert Guy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Charlton Cotton, Marcus Martin
Dec 14, 2016 -

Fertitta Chevrolet responded

Thank you so much for your feedback. We greatly appreciate the opportunity to work with you and earn your business. We will be sure to share your feedback with Marcus. Please let us know if we can ever help you in the future. Regards, Norman Frede Chevrolet Team

December 13, 2016

Stellar Sales Staff & Service Dept For the 24 years I have lived in Texas, I have bought all my cars at Norman Frede Chevrolet. They offer the best customer experience!!! From trade-in, More

by Loyal Customer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Charlton Cotton, Brett Barr, Clarice Blanks
Dec 14, 2016 -

Fertitta Chevrolet responded

Thanks so much for your feedback as well as your loyalty. We appreciate building long term customer relationships and we truly value your business. Regards, Norman Frede Chevrolet Team

December 04, 2016

Makes Buying A Car Fun Again We had a great buying experience. We told Jimmy we were looking for an SUV, gave him our budget amount and started the search. Jimmy found us a 2013 More

by Ron 4818
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Norris, Joel Russell, Jimmy Williams
Dec 05, 2016 -

Fertitta Chevrolet responded

Hi Ron and Terrie and thanks for your kind words! We appreciate Jimmy as well as the rest of our staff and we are thrilled that they have taken care of you and accommodated your needs. We strive to keep our guests satisfied and we're very happy to hear that this was achieved with you. Thank you again! Regards, Norman Frede Chevrolet Team

December 02, 2016

Service You can't say much for a out standing Dealership that does a awesome job. As always they are making there customers there number one priority, and mak More

by Daniel Benedick
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Trever Craigie
Dec 05, 2016 -

Fertitta Chevrolet responded

Daniel, thank you for leaving us your review. We are happy to hear that you were pleased with the service you received from Norman Frede Chevrolet. If there is anything more that we can do, please come back and see us again. Take care! Regards, Norman Frede Chevrolet Team

December 02, 2016

Best car buying experience - ever!! My parents have bought several cars from Norman Frede and spoke so highly of their experience that I came all the way from Austin to get my new car. More

by Marian Mahaffey
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gregg McAlpine
Dec 02, 2016 -

Fertitta Chevrolet responded

Thanks so much for the nice review, Marian! We really appreciate this feedback and we'll be certain to share your compliments with Gregg and the rest of the staff. We pride ourselves on offering high-quality customer service, and we’re glad we were able to take care of you. It was our pleasure. Regards, Norman Frede Chevrolet Team

Dec 02, 2016 -

Fertitta Chevrolet responded

Thank you for the wonderful review and for traveling to Norman Frede from Austin to do your business. We will continue to offer the best car buying experience to each and every customer we come in contact with. We want to thank your parents for their recommendation and thank you again for your kind words and business! Regards, Norman Frede Chevrolet Team

November 30, 2016

Excellent!! Very professional. Wasn't pushy and willing to work with you to make the purchase happen. Would recommend anyone to them. They were very friendly. Fel More

by Firemedic127
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Pastor Osorio, Steve Gomez, Joel Russell, Jimmy Williams
Dec 01, 2016 -

Fertitta Chevrolet responded

Thanks so much for the wonderful compliments!! We couldn't be more pleased to hear ourselves described as professional, friendly, and courteous. We hope you enjoy your new vehicle and we look forward to seeing you again whether for routine service or another purchase. Thanks again!! Regards, Norman Frede Chevrolet Team

November 22, 2016

Purchase We went in with just an expectation of looking around and we left with a vehicle. The salesman and staff were so nice and not pushy and they gave us a More

by Patty1987
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Pastor Osorio, Joel Russell, Jimmy Williams
Nov 25, 2016 -

Fertitta Chevrolet responded

Thank you for the feedback! We are happy to hear of your positive experience at Norman Frede Chevrolet, and we are grateful you chose us for your automotive needs. We look forward to serving you again in the future! Regards, Norman Frede Chevrolet Team

November 18, 2016

Great work! I was in a bit of a hurry and wanting to complete the process quickly. Steve was conscious of this and worked to complete paperwork accordingly. More

by palls11
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Charlton Cotton, Steve Gomez
Nov 18, 2016 -

Fertitta Chevrolet responded

Thank you so much for taking the time to leave this wonderful review. We’re glad to hear that Steve was able to accommodate your needs during your experience. If there is anything automotive-related we can assist you with in the future, please let us know. Best regards, Norman Frede Chevrolet Team

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