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Fertitta Chevrolet

Houston, TX

4.9
968 Reviews

16801 Feather Craft Ln

Houston, TX

77058

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968 Reviews of Fertitta Chevrolet

August 16, 2023

Arrived at my appointment time, and truck taken right away for oil change, and done pretty fast. More

by Jo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Trever Craigie
Aug 18, 2023 -

Fertitta Chevrolet responded

Jo, thank you for your kind words. We know servicing your vehicle takes time out of your day and we strive to make every experience a pleasant one. We are extremely happy that you left satisfied and we do appreciate your business. Sincerely, The Norman Frede Chevrolet Team

August 12, 2023

Norman Frede Chevrolet service department is one of the best Ive worked with. Fair, honest and I’ve never had to go back on a repair. Always done right. Being a retired automotive mechanic, Im very particu More

by Stan B.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Trever Craigie
Aug 14, 2023 -

Fertitta Chevrolet responded

We cannot thank you enough for this glowing review of our service center, Stan ! We know how valuable your time is and we aim to provide efficient and thorough maintenance to all our customers. Please do not hesitate to come back again if you need anything else in the future! Sincerely, The Norman Frede Chevrolet Team

August 10, 2023

Professional and courteous employees plus timely service. Best place to buy a Chevy. Customer service is number 1! More

by ccmatthew1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chaise Merritt
Aug 11, 2023 -

Fertitta Chevrolet responded

Thank you for this amazing review, Matthew! We really appreciate your business. Sincerely, The Norman Frede Chevrolet Team

August 10, 2023

I can honestly say I trust my vehicle here. I’ve had excellent service at other dealers in the past and found it lacking for a few years until I had my car serviced here.Mr.Lenny goes above and More

by ccmatthew1
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Milly Jose
Aug 11, 2023 -

Fertitta Chevrolet responded

Thank you for writing this fantastic review and giving our dealership such an excellent star rating! It's great to hear we were able to go above and beyond your expectations and provide you with a memorable experience. Feel free to call or stop by if there's anything else we can do for you. Sincerely, The Norman Frede Chevrolet Team

August 10, 2023

I have not had such great service is a few years. Excellent customer service with a genuine smile! More

by ccmatthew1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lenny Gordon -Service Dept
Aug 11, 2023 -

Fertitta Chevrolet responded

Thank you so much for sharing your positive experience with us, Matthew! We are thrilled to hear that you had a great time at our business. Your kind words mean the world to us, and we can't wait to see you again. Sincerely, The Norman Frede Chevrolet Team

August 10, 2023

I received the help I needed in a timely manner. Excellent service with a genuine smile.Efficient customer service! More

by ccmatthew1
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Lenny Gordon
Aug 11, 2023 -

Fertitta Chevrolet responded

Thank you for reaching out! Reviews like these mean the world to us here at our dealership and we will be sure to relay to the team. Take care and have a great day. Sincerely, The Norman Frede Chevrolet Team

August 09, 2023

Brett Barr of Norman Frede is THE MAN! !!! Not a single complaint for my trade in from first phone call to last line signed! We ordered the EXACT car (w/ features) I wanted and everything w More

by amiemock06
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brett Barr
Aug 11, 2023 -

Fertitta Chevrolet responded

Amie, thank you for taking the time to leave us such a great review! We appreciate every hard-working member of our sales team, and we are thrilled to know Brett went above and beyond to help you find a vehicle that was right for you. If you have any additional comments and/or questions, please feel free to contact us directly! Sincerely, The Norman Frede Chevrolet Team

August 09, 2023

The car buying experience was great! Andrew was excellent throughout the process. He made the car buying process easy, was professional, very responsive and I can't say enough great th More

by mwrob1
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
I think her name is Tonia from Finance, she should get 5 stars too , Andrew Reyes
Aug 11, 2023 -

Fertitta Chevrolet responded

Thank you so much for taking time out of your day to share your experience with everyone. We believe in attentive and professional customer service and we're glad that our team made such a great impression on you. Sincerely, The Norman Frede Chevrolet Team

August 09, 2023

Great and quick service. Kids area is excellent and my kids love it and don't mind waiting. Thank you for always having coffee and water available for guest. Employees are More

by annel1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose Guevara
Aug 11, 2023 -

Fertitta Chevrolet responded

To say thank you is not enough, Anne! We are thrilled to read your kind words about our employees, facility, and overall experience with us. Please stop by Norman Frede Chevrolet again! Sincerely, The Norman Frede Chevrolet Team

August 05, 2023

Warm greeting and given the assurance of what would be done in the course of the service. Great seeing young women in this role in the service department. More

by Sp8z
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex? (Female)
Aug 07, 2023 -

Fertitta Chevrolet responded

We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, The Norman Frede Chevrolet Team

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