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Fertitta Chevrolet

Houston, TX

4.9
968 Reviews
Call Dealership (281) 306-0161
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16801 Feather Craft Ln

Houston, TX

77058

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968 Reviews of Fertitta Chevrolet

August 25, 2023

The Norman Frede Service Dept got my Tahoe in, evaluated the problem, and quickly took care of the issue. They gave me a ride to and from work to accommodate my busy schedule as well. They are consistently More

by Joanie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Trever Craigie, Jose Guevara
Report | Print
Aug 25, 2023 -

Joanie responded

Thanks!

Aug 25, 2023 -

Joanie responded

Thanks Norman Frede Service!

Aug 28, 2023 -

Fertitta Chevrolet responded

At Norman Frede Chevrolet, our number one goal is customer satisfaction. We train our staff to go the extra mile and give the customer a positive experience. We are very pleased you enjoyed your recent visit and we hope you will continue to use our dealership for your parts and service needs. Thank you for your great review, Joanie! Sincerely, The Norman Frede Chevrolet Team

August 24, 2023

The entire staff I dealt with were very helpful and polite. Made the experience less stressful! Brett & Tonia were great!!! More

by 19bdt63
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tonia helped with finance , Brett Barr
Report | Print
Aug 25, 2023 -

Fertitta Chevrolet responded

We sincerely thank you for going out of your way to write this review about Norman Frede Chevrolet. We try to create a comfortable and stress-free environment for each and every customer. We hope you enjoy your new car. If you have any further needs, please come back to see us. Sincerely, The Norman Frede Chevrolet Team

August 24, 2023

I was very satisfied with service done to my vehicle. Lenny the service rep was very helpful. Will the Transmission Specialist is very knowledgeable in his craft. Will is a true professional. I had an ex More

by adelacruz1351
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Bolanos, Lenny Gordon -Service Dept
Report | Print
Aug 25, 2023 -

Fertitta Chevrolet responded

We truly appreciate you taking the time to write about your experience at our service department. We want to provide all of our customers with quick and efficient vehicle maintenance, and we’re thrilled to hear that you feel you had such a wonderful experience with our entire team. We’re happy to hear that you can trust us with your vehicle, and we hope you continue to choose us whenever you need your car serviced. We can’t wait to see you again soon! Sincerely, The Norman Frede Chevrolet Team

August 24, 2023

Great customer service. Everything completed as promised and on time. Thank you Lenny keep up the great service. More

by A.T.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gregg McAlpine, Joan McKinney, Lenny Gordon -Service Dept
Report | Print
Aug 25, 2023 -

Fertitta Chevrolet responded

We cannot thank you enough for this glowing review of our service center! We know how valuable your time is and we aim to provide efficient and thorough maintenance to all our customers. Please do not hesitate to come back again if you need anything else in the future! Sincerely, The Norman Frede Chevrolet Team

August 23, 2023

Made appointment for 8 am to drop truck off for oil change and state inspection. Service advisor called me at 9:30 am. Truck was done. More

by Kerrywinter43
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Masiel Acosta
Report | Print
Aug 24, 2023 -

Fertitta Chevrolet responded

Kerry, thank you for reviewing your service experience! We aim to provide time-efficient and exceptional service for our guests and we are proud that this was received during your time spent with us. Sincerely, The Norman Frede Chevrolet Team

August 21, 2023

Outstanding service great service writer in Katherine Garcia she was very attentive and return my vehicle back to me quickly More

by Kmarshall
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Trever Craigie
Report | Print
Aug 23, 2023 -

Fertitta Chevrolet responded

Thank you for reaching out to us and letting us know about your recent visit. We appreciate everything Katherine does for Norman Frede Chevrolet and our customers. Hope to see you again soon! Sincerely, The Norman Frede Chevrolet Team

August 21, 2023

Mia was wonderful, was kept informed on progress and truck looks great!!!Work was completed in a very timely manner! More

by Bpnovelli
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mia in collision centered
Report | Print
Aug 23, 2023 -

Fertitta Chevrolet responded

Thank you for your kind words. We know servicing your vehicle takes time out of your day and we strive to make every experience a pleasant one. We are extremely happy that you left satisfied and we do appreciate your business. Sincerely, The Norman Frede Chevrolet Team

August 17, 2023

Very pleasant experience. No surprises. Straightforward and honest. Welcoming to all. Highly recommend Norman Frede Chevrolet! More

by Maria
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Tania, Andrew Reyes
Report | Print
Aug 18, 2023 -

Fertitta Chevrolet responded

We cannot thank you enough for your wonderful review of Norman Frede Chevrolet and for your referrals and recommendation! It was a pleasure to assist you and please let us know when we can do so again! Sincerely, The Norman Frede Chevrolet Team

August 17, 2023

Eric and Zach were amazing super friendly understood what I was trying to accomplish and they went above and beyond my next vehicle will be purchased threw them. More

by Nyoung180
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Eric, Zach Malitz
Report | Print
Aug 18, 2023 -

Fertitta Chevrolet responded

Thank you for your review of our sales team. We're glad to hear that you had a positive experience with us and look forward to seeing you again soon! Sincerely, The Norman Frede Chevrolet Team

August 17, 2023

Also professional. Gets the job done with Great communication! Fixed the issue and found another one I didn't know was needed and got it covered my ext warranty that ex More

by Sheazee
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jose who takes me back to work! , Suzanne Frede Bonner, Trever Craigie, Jesse Martinez, Jose Guevara, Lenny Gordon, Lenny Gordon -Service Dept
Report | Print
Aug 18, 2023 -

Fertitta Chevrolet responded

Thank you for the wonderful review! It is great to know that our staff's excellent customer service has earned your continued patronage. Please feel free to call or stop by if there is anything else we can do to help you. Sincerely, The Norman Frede Chevrolet Team

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