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Fertitta Chevrolet

Houston, TX

4.9
968 Reviews
Call Dealership (281) 306-0161
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16801 Feather Craft Ln

Houston, TX

77058

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968 Reviews of Fertitta Chevrolet

August 04, 2023

They stayed after closing to make the deal happen, I really appreciated that. Especially since I started late in the evening. Everyone was very considerate and acted like it was no big deal. More

by PaulBaur
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Laura Bellah, Chance Merritt, Andrew Reyes
Report | Print
Aug 07, 2023 -

Fertitta Chevrolet responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share your comments with our team and we look forward to working with you again down the road. Sincerely, The Norman Frede Chevrolet Team

August 02, 2023

Third auto we have purchased from you. Excels service has always been great. 5 star More

by Donald
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kevin Martinez
Report | Print
Aug 03, 2023 -

Fertitta Chevrolet responded

Hi Donald and thank you! We can't tell you how much we appreciate your customer loyalty! Sincerely, The Norman Frede Chevrolet Team

Aug 03, 2023 -

Donald responded

Amazing service

August 02, 2023

Kevin Martinez has been our salesman for years. He is honest and not pushy, he’s become like family and made each purchase seamless and enjoyable. Chance Merritt is a fantastic sales manager and al More

by BDavis
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Chance Merritt, Kevin Martinez
Report | Print
Aug 04, 2023 -

Fertitta Chevrolet responded

Thank you for your review. We're glad to hear that you found the process of buying your new ride from us to be enjoyable. We look forward to working with you again! Sincerely, The Norman Frede Chevrolet Team

August 02, 2023

Norman Frede Chevrolet is a great dealership with excellent customer service! I wouldn’t buy anywhere else! More

by musetx54
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chaise Merritt
Report | Print
Aug 04, 2023 -

Fertitta Chevrolet responded

Thank you for this amazing review! We really appreciate your business. Sincerely, The Norman Frede Chevrolet Team

August 02, 2023

Fantastic dealership! Purchased 2 cars in under a years time (end of '22 and middle of '23) and both experiences have been great. The vehicles purchased were exactly what More

by arrowood.samuel
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Amy Bowlin, Pastor Osorio, Matthew Waggoner, Melissa Retana
Report | Print
Aug 04, 2023 -

Fertitta Chevrolet responded

Thank you so much for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again! Sincerely, The Norman Frede Chevrolet Team

August 02, 2023

GREAT SERVICE. No preference for decades of patronage. STILL use COVID as reason to not offer car washes for NFC customers. More

by seibertd38
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jaelyn, Trever Craigie
Report | Print
August 01, 2023

Quick turnaround on a oil change and tire rotation. Everything was done right and fast. More

by nrgant9
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kathleen , Jose Guevara
Report | Print
Aug 03, 2023 -

Fertitta Chevrolet responded

Thank you for your wonderful feedback. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any concerns about your vehicle. Sincerely, The Norman Frede Chevrolet Team

August 01, 2023

The service department goes above and beyond. Two visits two different trucks completely satisfied! Best! More

by lifustodd
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lenny Gordon -Service Dept
Report | Print
Aug 03, 2023 -

Fertitta Chevrolet responded

Thank you for your outstanding rating about our service department. We appreciate the opportunity to service your vehicle and look forward to doing so in the future. Thanks for taking the time to write this review. It really matters to our dealership! Sincerely, The Norman Frede Chevrolet Team

July 31, 2023

Great service and prompt and issue fixed the first time. will use in the future when needed More

by zgranj
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lenny Gordon -Service Dept
Report | Print
Aug 03, 2023 -

Fertitta Chevrolet responded

We appreciate you working with our service department to keep your vehicle in tip-top shape. Please don't hesitate to call if we can help with anything at all. Sincerely, The Norman Frede Chevrolet Team

July 31, 2023

Kept me updated about everything! Their customer service is amazing and highly recommend this place to anyone. More

by Ian
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Man who works in collision center
Report | Print
Aug 03, 2023 -

Fertitta Chevrolet responded

Thanks for letting us know of your complete satisfaction. We pride ourselves on our customer service and we're glad we met our goals during your visit. Take care! Sincerely, The Norman Frede Chevrolet Team

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