Fayetteville Ford, LLC

Wonderful experience We typically keep cars for a long time, Hate purchasing a car. We had a great experience at Allan Vigil Ford with Kyle Gipson and Stacey Driver. We typically keep cars for a long time, Hate purchasing a car. We had a great experience at Allan Vigil Ford with Kyle Gipson and Stacey Driver. More

Surprsingly, this was the most horrendous experience. Overall and as best I can articulate the extent of my experience in a nutshell, I was victimized in every way possible when I chose Allan Vigil/Fayet Overall and as best I can articulate the extent of my experience in a nutshell, I was victimized in every way possible when I chose Allan Vigil/Fayetteville from which to purchase a 2019 Ford Escape Titantium, minus moonroof:a "bait & switch" due to being sent an email w/the FINAL PRICE & discounts/rebates: the 2019 Ford Escape Titantium I wanted, (exact same make/model/features), but in a different color and, of course, the VIN number would be different. The entire financial transaction was shady, illegal and plain wrong. In good faith, I scheduled & attempted a meeting w/several days advance notice with both Mr. Curtis Parker (sales professional) and Mr. Ken Smith, Sales Manager. However, I briefly saw Mr. Parker who was busy with another customer. I was told that Mr. Smith "had a doctor's appointment"....Though I was taken to Mr. Hawkin's office and asked for Mr. Parker to come to the meeting that I had set up w/him and Mr. Smith, Mr. Hawkins very angrily told me that the salesperson was "assisting other customers and didn't have time to come talk with me." The comptroller came & sat in the "meeting" w/Mr. Hawkins and me, for reasons I didn't understand. Towards the end of a wasted meeting, Mr. Hawkins attempted to pacify me by saying that "the comptroller had found another $175.00 that she would sent to me in the mail. That was the ultimate insult added to the deceptive "bait & switch"advertising scenario of the 2019 Ford Escape Titanium that this dealership sold to me at a much higher price; this dealership withheld the discounts/rebates from me that it advertised for its customers...along with the rebates/discounts, low percentage financing rate due me as Ford retiree and because of my very high Beacon score. I've already filed complaints with Ford's Customer Care department, and am in the process of doing with same w/the State Consumer Protection Agency, the Consumer Financial Protection Bureau, Federal Trade Commission regarding Allan Vigil/Fayetteville deceptive car ads, among other charges. I simply wanted to buy a new vehicle and to be treated as fairly as the other customers. I didn't want to take this route, but the management at this dealership refuses to admit to or correct this entire transaction that was NOT aboveboard, ethical and has tainted my viewpoint. On our AAP-UAW Facebook page, I will caution each & everyone of my Ford retiree friends and Ford ex-co workers against buying any product from this dealership in the Fayetteville, Georgia location. More

Great service Started taking my Lincoln to Allan Vigil Ford in Fayetteville because it was the most convenient location for me. To date they have provided excellen Started taking my Lincoln to Allan Vigil Ford in Fayetteville because it was the most convenient location for me. To date they have provided excellent service. Recently there was a minor issue that we noticed the following day but that was promptly taken care of so yes, we are satisfied customers, will continue to use Allan Vigil Fayetteville and would recommend their service to others. More

Ford F-150 Recently had my oil changed snd the typical 6000 mile check up. Allen Vigil was very competent in every aspect of this process. Easily made an appoin Recently had my oil changed snd the typical 6000 mile check up. Allen Vigil was very competent in every aspect of this process. Easily made an appointment and the service was completed on time in fact ahead of the promised time More

Service experience Taryn was awesome at keeping me informed on the progress of my vehicle. A few visits to this dealership before wasn't as good. Taryn will be the reaso Taryn was awesome at keeping me informed on the progress of my vehicle. A few visits to this dealership before wasn't as good. Taryn will be the reason I come back. More

Gteat service , Brad Please let me know why the of better motor oil (mobile 1, 0-30) full syn. would void my F150 warranty, I have used this oil new fords, dodge, Chevrole Please let me know why the of better motor oil (mobile 1, 0-30) full syn. would void my F150 warranty, I have used this oil new fords, dodge, Chevrolets and VWs over past 40 years, without a concern. More

Disappointed I made an appt for 9:30 to have brakes replaced. Came back at 1:30 to find they hadn't even started on my car. They took many cars ahead of mine with I made an appt for 9:30 to have brakes replaced. Came back at 1:30 to find they hadn't even started on my car. They took many cars ahead of mine with no appt because they said they were just oil changes! What happened to my appointment!? More

Friendly and helpful Taryn was very friendly and helpful to me during my recent visit to the service department. An extremely rude and hateful woman came in during my vis Taryn was very friendly and helpful to me during my recent visit to the service department. An extremely rude and hateful woman came in during my visit and I was very impressed at how tactful and calm Taryn was during the woman's tirade! More

Awesome This is a great dealership for all your needs. Such great people that work here and very caring for all your needs! Highly recommend! A This is a great dealership for all your needs. Such great people that work here and very caring for all your needs! Highly recommend! A More

Great service Took my Escape in for an oil change and they checked the car over to make sure everything was in good order. Thank You for wonderful service Took my Escape in for an oil change and they checked the car over to make sure everything was in good order. Thank You for wonderful service More