Fayetteville Ford, LLC

140k mile service Took my ford escape in for service. people nice to work with. short wait , good service. always a good experience. been a customer for many many years Took my ford escape in for service. people nice to work with. short wait , good service. always a good experience. been a customer for many many years . More

The service staff is great to work with. They are always very friendly when I arrive and go over the details of my service when my car is finished. I have bee very friendly when I arrive and go over the details of my service when my car is finished. I have bee More

I took my 2003 Ford Escort ZX2 to this location with in mind that I could get a vibration on the front end area checked and repaired since it is a Ford Establishment. I was required to leave my car there o mind that I could get a vibration on the front end area checked and repaired since it is a Ford Establishment. I was required to leave my car there overnight. The next day, upon receiving a message that my car was ready to be picked up. When I arrived to the service department, I was told that the mechanic that got my car stated that he couldn't find anything wrong with the vehicle. I then requested to speak with that same mechanic. Upon his arrival, I asked if the vehicle would be safe to drive and he answered with the affirmative. I then took possession of my car and departed the area. On my way home I noticed that the vibration in the front end of the vehicle was still there. More

Great place! Go see Michael. Process was easy from beginning to end. Great price and great selection to choose from. All staff was very helpful! beginning to end. Great price and great selection to choose from. All staff was very helpful! More

gave me the information needed for my concern with vehicle. Vehicle concern was addressed and returned to me within one day. Very professional.and courteous. vehicle. Vehicle concern was addressed and returned to me within one day. Very professional.and courteous. More

my son"s fista was in for service WE took my Sons Son"s ford FISTA in for service because the check engine light came on and it turned out to be the Cat Convertor there was no warrant WE took my Sons Son"s ford FISTA in for service because the check engine light came on and it turned out to be the Cat Convertor there was no warranty left on it but they were able to work something out with me on the bill I was so happy about that and for the work that they did on the car. I all ways go to them for service because of the service department and the people who work there like MR Keith SLAPPEY and his boss who gave the ok to help out with the bill also to MR mike vigil as well I also tell any one I know to buy a car or something used for both of there stores and for service More

Completed recall but communication needs to improve I called a few weeks ago to get parts for a Ford Explorer recall. When I asked how long it’d take they couldn’t answer it and said the service manage I called a few weeks ago to get parts for a Ford Explorer recall. When I asked how long it’d take they couldn’t answer it and said the service manager could advise me later. A few days prior to the appointment I called to speak with a service advisor and was told I’d be advised the day I come in. Then I asked if I could get a loaner vehicle due to the recall because I needed transportation and this inconvenience was the mfg fault. I dropped it off at 8am and was denied a loaner but was told the shuttle would pick me up at 9am to take me anywhere within a 10 mile radius. At 9:35 the shuttle arrived and took me home. The driver was excellent, best part of the process. After I got home I was sent a message from the dealer that my car was ready. I feel that Customer Service could’ve had a better idea of how long this recall would’ve actually taken given that it probably was not the first one that they had done, however I was not informed of anything other than it would be ready by the end of the day. Had I waited another 15 to 20 minutes at the dealer I could’ve just driven my own vehicle home but instead I had to then get an Uber back to the dealership to pick up my vehicle. There is a general lack of concern and consideration of the customers time and I will not be using this dealer in the future. I’d rather drive an extra 1/2 hr and get better service. More

Always good! I always have a good experience with this dealership, and even if something is not a problem, but could be perceived as a problem, they go out of thei I always have a good experience with this dealership, and even if something is not a problem, but could be perceived as a problem, they go out of their way to make you feel like a valued customer. They ran a few minutes passed the expected service time and made me feel as though they valued my time and hated to waist it. It wasn’t a problem, but I did appreciate their attention to my time value. More

Thanks Kyle! Our whole family has worked with Kyle now for over 3 years and he's been great! Plus our son Andrew Pate works there so you know we're going to be loy Our whole family has worked with Kyle now for over 3 years and he's been great! Plus our son Andrew Pate works there so you know we're going to be loyal! More

Oil change 2.75 hrs for an oil change while waiting is unacceptable . I asked how long it would take before service and was told an hour. 2.75 hrs for an oil change while waiting is unacceptable . I asked how long it would take before service and was told an hour. More