Fayetteville Ford, LLC

Did not correct issue Took my car in because the breaks went out. Very scary. A week and 1/2 later, plus $1100.00 car is still not fixed. However they did state it was fix Took my car in because the breaks went out. Very scary. A week and 1/2 later, plus $1100.00 car is still not fixed. However they did state it was fixed, got about 5 minutes up the road and brakes went out again. It’s okay to be wrong if it’s you AC or something less important but not brakes! Also, have yet to offer a loaner car. It’s been 2 weeks now. More

2013 Edge headlights battery issue Dropped the car 15 minutes from closing on a Saturday had it back Morning of the next business day. 👍🏼Excellent follow through buy the Dropped the car 15 minutes from closing on a Saturday had it back Morning of the next business day. 👍🏼Excellent follow through buy the tech. More

Great, fast service Reasonable price. Fast service. Diagnosed my problem quickly and great customer service. Keith did a great job explaining my problems and corrected it Reasonable price. Fast service. Diagnosed my problem quickly and great customer service. Keith did a great job explaining my problems and corrected it immediately. Will definitely bring my car back anytime. I use to think dealerships isn’t affordable but it changed my mind. Anytime I have a problem, I will take my car there. More

Reliable consistent service with honest communication I can always count on Allan Vigil Fayetteville for service. More importantly I know what the cost will be and the status of any repair throughout the I can always count on Allan Vigil Fayetteville for service. More importantly I know what the cost will be and the status of any repair throughout the process. More

Helpful and informative Very Team oriented and very helpful in trying to help me understand what had to be done. Honored my printed discounts. Hopefully in the future they Very Team oriented and very helpful in trying to help me understand what had to be done. Honored my printed discounts. Hopefully in the future they will be able to have prices for services listed on the wall? (or did I miss it?) Thx AVOF...! More

Excellent customer service! We needed to have our combination reset and another key fob for our 2015 Edge. The staff at Allan Vigil were very helpful getting this done for us. We needed to have our combination reset and another key fob for our 2015 Edge. The staff at Allan Vigil were very helpful getting this done for us. More

Oil change and tire rotation My first impression was a good one. A-1 Customer Service with prompt attention to the matter. Courteous and a polite attitude was displayed. Thanks!!! My first impression was a good one. A-1 Customer Service with prompt attention to the matter. Courteous and a polite attitude was displayed. Thanks!!! More

Great service Keith was awesome to work with and made sure everything was up to my standards. When I need my Ford services again I will definitely bring it back to Keith was awesome to work with and made sure everything was up to my standards. When I need my Ford services again I will definitely bring it back to Allan Vigil in Fayetteville. Thanks! More

Unsatisfied I took my truck here because it jerks/ change gears hard when slowing down. I was told the truck was driven 15 miles & no problem was detected. The pa I took my truck here because it jerks/ change gears hard when slowing down. I was told the truck was driven 15 miles & no problem was detected. The paperwork show it was driven 3 miles. I’m very disappointed in the service and lack of communication. When I picked up my truck no details were given I was handed my receipt & told where to pick up my truck. No suggestions were offered, no one talked to me about what could be wrong with my truck & this was the second time I have taken it to a Ford dealership & no problem was found. The truck downshifts hard & have me uneasy. More

Oil change and tire rotation Service was completed promptly and my questions regarding tires answered to my satisfaction by Mark Alvarado. Mark was very friendly yet businesslike Service was completed promptly and my questions regarding tires answered to my satisfaction by Mark Alvarado. Mark was very friendly yet businesslike in addressing my concerns. More