Family Toyota of Burleson

Pleasant and Fair Transaction Went in on Memorial Day with the goal of driving away in a new 2015 Tundra 4x4 CrewMax. Family Toyota had a truck built to the exact specs I was look Went in on Memorial Day with the goal of driving away in a new 2015 Tundra 4x4 CrewMax. Family Toyota had a truck built to the exact specs I was looking for. Took it for a test drive with Cody Carlson (who was brand new to that dealership) and eventually sat down to make a fair deal for both sides. I had done my homework and knew well in advance what I was willing to pay and when I would walk the deal. I was not looking to waste time with a traditional negotiation and in fairness to Family Toyota, they never went in that direction. We went through the numbers and I compared everything to the spreadsheet I created to determine my fair price range. To my surprise, they made an aggressive opening offer on the price of the truck and I did not feel the need to counter. Perhaps I could have shaved a few more dollars off, but I value a relaxed and efficient transaction and most importantly, their offer was fair to both sides. After trading a few dollars on some dealer add-ons and the final value of my trade, we struck a deal. Nothing was a hard sell and they all did a very good job keeping the process relaxed and non-confrontational. Mark Cleaton was as pleasant a Finance rep as I have ever dealt with. And despite all the rain, Derrick Mickens took a few extra minutes to make sure the truck was as shiny as possible before I drove it off the lot. I plan on driving this truck for many years to come, but would definitely go back for my next Toyota purchase. I highly recommend Family Toyota of Burleson. More

Exceeded Dealership Expectations I don't usually write reviews, but I knew I would after the experience I had with Family Toyota. I found my car online for what looked like a fair pri I don't usually write reviews, but I knew I would after the experience I had with Family Toyota. I found my car online for what looked like a fair price. I don't live near the dealership, so my boyfriend checked out the car for me. He said everyone was friendly and not pushy at all. I knew my budget and what I could pay for the vehicle. My dad gave me many tips and recommendations about working with dealerships, which made me nervous about making a deal, but I found that Family Toyota is very fair and helpful! I had a GREAT experience buying from them and I drove away feeling like I purchased a vehicle at a very good and fair price! Tammy greeted me by name as soon as I parked, and she was so helpful and made the process comfortable and fun. Although I didn't meet Michael, I know he also worked hard to help me over the phone. I know this dealership is honest about the cars, I am glad I purchased from them! It wasn't the experience I expected from a dealership, it was GREAT! More

Best personal experience ever As a first time buyer, I was really hesitant about buying a vehicle that I would have to finance. I browsed the internet for a couple hours before I f As a first time buyer, I was really hesitant about buying a vehicle that I would have to finance. I browsed the internet for a couple hours before I found Family Toyota of Burleson, and I liked what I saw. The truck that caught my eye only had one picture up on their website, but it had loads of information about the truck,PLUS the carfax! The website almost sold me on the spot on this truck, so I figured "well, what harm would come from looking." As soon as I parked,I was Greeted by Shawn. He asked what I was looking for, I described the truck, and he knew exactly which one I was looking for. I was pretty certain that I was going to need a cosigner, seeing that I'm a first time buyer, but I was wrong. After a couple hours, Shawn had everything squared away and had me waiting for Omar to get the financial end tied up. I explained the situation with my down payment, saying that I'd have it in hand after a couple days, and had everything signed and just about finished. A few days later, down payment in hand, I showed up, and drove home in my new to me truck. Everyone here was very pleasant to be around, and Shawn was a great guy to talk to. I know I want to have my next car buying experience with him, plus I'm sending everyone I know that's looking for a car to him. Omar definitely made the whole process with finance seem like a breeze. I didn't feel pressured, and it felt like I was talking to a friend. I can't say thank you enough for everything they helped me accomplish this week! More

Excellent Sales Service We decided to buy a new car. We knew exactly what we wanted. When we went to the dealership we expected the same "run around" we experienced the las We decided to buy a new car. We knew exactly what we wanted. When we went to the dealership we expected the same "run around" we experienced the last time we bought a new car [18 years ago]. We just happened to hook up with Richard Creek and to make a long story short he worked with us and accommodated us in a very professional and personable manner. He is very knowledgeable of his products. He did not rush us through the process nor did he try to "snow" us. He professionally addressed each and all of our questions. The specific car we wanted was not in the dealership's inventory so instead of trying to get us to take a car from his lot he worked to find/deliver one from another dealership. We were very pleased with Richard's work on our behalf. [Omar Eljazouli was very professional and helpful also.] More

Best Experience Ever Best experience ever! Skeeter kept in touch with me throughout the whole process and Mark made signing the papers the easiest ever! Awesome customer Best experience ever! Skeeter kept in touch with me throughout the whole process and Mark made signing the papers the easiest ever! Awesome customer service!! More

first time buyer and graduate From the time I pulled into the parking lot at Family Toyota of Burleson, I was greeted and welcomed by the friendly staff, specifically Bruce Magalla From the time I pulled into the parking lot at Family Toyota of Burleson, I was greeted and welcomed by the friendly staff, specifically Bruce Magallan. I'd never shopped anywhere else before, but I knew what I wanted, and Bruce made it happen as soon as possible while making sure to inform me of all the bells and whistles. I just graduated from college and have a job, and needed a good car ASAP, wanted a reliable Toyota, and Bruce and Mark from finance made it happen as soon as possible and explained everything so well. I'll never visit another dealership if I can help it. Love the people here and the facilities. Great job, guys! More

Outstanding Customer Service The salesman helped me with everything I needed. Any questions or concerns I had were answered and taken care of quickly. This was a great buying expe The salesman helped me with everything I needed. Any questions or concerns I had were answered and taken care of quickly. This was a great buying experience altogether. More

Awesome Experience! I was dealing with several different dealerships at the same time and Family Toyota was by far and away the easiest to communicate with and the most t I was dealing with several different dealerships at the same time and Family Toyota was by far and away the easiest to communicate with and the most transparent when came to pricing. My sales representative, Jeff, was awesome! I told him what I wanted and he made it happen. I couldn't be more pleased and would definitely recommend anyone looking for a Toyota to go to Family Toyota of Burleson. More

Review of my purchasing experience at Family Toyota Burleson Me & my wife were very pleased with our purchasing experience.The car which we wanted and was quoted was not available but the sales & management staf Me & my wife were very pleased with our purchasing experience.The car which we wanted and was quoted was not available but the sales & management staff honored the price quoted and ordered me one from factory.Floyd & Tina McLerran More

Great Experience Talk about no hassle! I called their internet manager, Jeff Raim, and told him what I was looking for and how much I could afford and when I showed up Talk about no hassle! I called their internet manager, Jeff Raim, and told him what I was looking for and how much I could afford and when I showed up, he had all my alternatives all laid out for me. More