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Family Hyundai - Service Center

Tinley Park, IL

4.3
5,817 Reviews

5,817 Reviews of Family Hyundai - Service Center

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September 12, 2024

Service was fast and relive the problem . . the service agent was very courteous and called to keep me informed of service More

by DIANEBROWN1011
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
TJ Schmitt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 12, 2024 -

Family Hyundai responded

It has been a pleasure serving you, Diane. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Family Hyundai, we look forward to having you as a valued customer for many years to come!

September 12, 2024

I came in with engine trouble, Too independent mechanics Verified that there were metal filings in my oil. The technicians' at family Hyundai, Got my car performing better, but we're unable to find.We have More

by Jldahlin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Michael Kratschmer
3.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 15, 2024 -

Family Hyundai responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen.

September 10, 2024

The man who helped me was informative and friendly Service was quick. I would go back. More

by MARCIA.CAUSLEY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Colin Simmons
5.0
This rating includes all reviews, with more weight given to recent reviews.
TJ Schmitt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Kratschmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Majors
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 10, 2024 -

Family Hyundai responded

Thank you so much for your kind words, Marcia, and for taking the time to leave us this wonderful feedback!

September 10, 2024

Very courtteous and professional. Explained everything prior to the work being done and work was completed in 2hrs like they promised. Would definitely do business with them again. More

by davegambon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Colin Simmons
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 10, 2024 -

Family Hyundai responded

Hi Dave: Thanks for sharing about your experience with Family Hyundai. We appreciate your business and hope to see you again soon!

September 08, 2024

People are always so nice and friendly whenever come in. Love this dealership always a great experience . More

by EmmaH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Maurice
Sep 09, 2024 -

Family Hyundai responded

Emma, Thank you for choosing Family Hyundai. Your feedback and rating mean a lot to us. We're glad Maurice was able to help, and we hope to see you again!

September 07, 2024

The service I received was great as always, I was in and out faster then expected. Thanks Ken and Mike More

by Marc D
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Kratschmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 09, 2024 -

Family Hyundai responded

Marc, Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Michael and our team met your expectations. Thank you again for choosing Family Hyundai. We look forward to having you as one of our valued customers for many more years to come!

September 06, 2024

Ive had my car in there at least 4xs for a oil consumption test. Motor is garbage and still won’t replace motor. There is a memo out there that the motors 2015-2019 were shot. Why am i going thru More

by Jason
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Casey
Sep 06, 2024 -

Family Hyundai responded

Hi, Jason. Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail.

September 05, 2024

Great service! I will continue to use the services at Family Hyundai for my future needs. More

by DAD23R
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Colin Simmons
5.0
This rating includes all reviews, with more weight given to recent reviews.
TJ Schmitt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Kratschmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Majors
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 06, 2024 -

Family Hyundai responded

Thanks for sharing about your experience with Family Hyundai. We appreciate your business and hope to see you again soon!

September 04, 2024

Ken was absolutely fantastic. Went above and beyond with his service and was really sweet More

by WNTTOBEHAPPY1960
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ken
Sep 04, 2024 -

Family Hyundai responded

Thank you for choosing Family Hyundai. Your feedback and rating mean a lot to us. We're glad Ken was able to help, and we hope to see you again!

September 03, 2024

Reliable service. I'm glad to be a part of the Hyundai family and I appreciate the discounts. More

by ec662752
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Kratschmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 03, 2024 -

Family Hyundai responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Family Hyundai.

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