Fairfield Subaru

Never again will I be a customer of subaru Sales dept was great when I bought my vehicle brand new from Subaru Fairfield. In the last 4 years two of my friends have made purchases from Subaru b Sales dept was great when I bought my vehicle brand new from Subaru Fairfield. In the last 4 years two of my friends have made purchases from Subaru based on my glowing reviews. I WAS a Subaru buyer for life. I had a 1999 legacy, then my 2014 outback and next up was gonna be the 2019 ascent. . But I brought my car here in FEB to have an engine nice looked at because it made a scraping sound when it ran, l after a fender bender. I also asked by the way can you fix my airbag recall and my dent as well. Sure no problem. See you in two weeks.... that was Feb 20 2019. Take note today is June 20 - exactly 4 months later. 3 months of no updates from the revolving door of service managers that worked at that dept. Every time we called it was a new person in charge. Their turn over is RIDICULOUS. But I digress, May I call in and get a new person who connects me to a new manager handling my car and repairs. 1 month of lies and getting the "customer service treatment" only to find out the engine was NEVER LOOKED AT. They did a test drive with a mechanic at my request because when they called me June 19 to tell me it was ready, I KNEW they hadn't fixed it. then be told they will not complete the repairs for engine work - after spending a total of 4 months fixing the body work and air bag. Oh also they threw in a free battery for my inconvenience. How sweet right? the car was brought in for an engine sound it was making when it rev'd up.. I dropped the car off on Feb 20 - and on June 19th they took it for a test drive. After my boyfriend went in to try to explain exactly what we took the car in for and how this was going to need to be resolved before we move cross country in 10 days, they drop us and tell us we have to pay for the repairs they have done, find somewhere else to get the engine fixed and do it with 24 hours notice or they will charge us a daily storage fee. These people are extortionists and will pay legally for this emotional, financial distress they've put me under. Yes I will find another company to take my money too, and I will scream from every rooftop how horrible Subaru treated me as a loyal, paying customer. More

The worst service center around Do NOT take your car to this service center, under any circumstances. I brought my outback to this dealership to have a dent removed from the front bu Do NOT take your car to this service center, under any circumstances. I brought my outback to this dealership to have a dent removed from the front bumper and a have an engine noise diagnosed. That was 3 and a half months ago. I have not been updated on the status of the repair once, having to call 2 to 3 days in a row before I get any response back. I have been continuously given the runaround when they do finally talk to me, being told week after week after week that the vehicle will be done "next week". This is beyond outrageous. I still do not have my car back. THREE AND A HALF MONTHS LATER. This service center will take your car and you will not see it again for months, and you will not get a straight answer, ever, when talking to the representatives. You have been warned. Go here at your own risk. Update: After having my car for 4 months total, I was told the car is ready to be picked up and the repairs have been completed. Well surprise surprise!! We go to pick up the car and the dent was repaired... but the engine noise was still there. And the service center's response? "We didnt know it had engine problems too." We made them bring up the documentation with the reson why the car was brought to the dealership. It was right there in the explanation if the problems. So in 4 months, no one even looked at the documentation of why the car was brought in the first place, and no one ever so much as took it for a test drive. After calling them out on this massive failure, their decision was to drop us as a customer. We have been informed that they have consulted with Subaru corporate, and that corporate advised them that it was in their best interest to refuse to complete the repairs at this point. I will never own a Subaru again. More

Horrible service Words cannot explain what a horrible experience we have had. Do not take your car to this service shop. Dropped off car mid- february!!! Has not been Words cannot explain what a horrible experience we have had. Do not take your car to this service shop. Dropped off car mid- february!!! Has not been repaired still and no one seems to care! More

Sales=Good. Service=Abysmal. Before I get to the negative stuff, I will say that the sales department, and Tony specifically, have been incredibly helpful and awesome. While searc Before I get to the negative stuff, I will say that the sales department, and Tony specifically, have been incredibly helpful and awesome. While searching for our next car and telling Tony we were not buying that day he focused on us to make sure we were taken care of. He was a major factor in purchasing our Subaru. Unfortunately, Tony does not run Fairfield Subaru's service department. My fiancee went in today for 3 specific reasons: 1) get a windshield crack repaired, 2) bluetooth audio not showing any media data on the head unit (verified with multiple phones), and 3) consistent loss of tire pressure on all tires (evidence of slow leaks). She had attempted to make an appointment, but was told for her issues that she would have to bring it in during regular service hours without an appointment. This was after SEVERAL unreturned calls from Fairfield Subaru. Upon arriving today, she was warmly greeted by JACOB BUCKINGHAM. This was the last semblance of compassion he showed during her visit. His responses to each issue listed above are as follows: 1) Windshield crack: We deal with a 3rd party, so it may be easier for you to go through your insurance. [Fair enough. However, JACOB BUCKINGHAM found it necessary to explain to a grown woman how car insurance works.] 2) Bluetooth problems: You're going to have to connect your phone via USB. [Will taht Solve the issue?] No, you'll have to connect it all of the time. [That doesn't solve my problem. I want working bluetooth audio.] Well, that's not covered by your warranty. [Oh, so the manufacturer's warranty AND extended bumper-to-bumper warranty no longer applies after 8 months and 15k miles? Wish I would have known before paying extra for that...] 3) Tire pressure loss: (keep in mind this is before even looking at the tire) You know, we'll probably have to replace the tire and it's really hard to just get one, so we'll likely have to replace all four, and they are special order. They also come pre-shaved from the manufacturer which takes more time. [Shaved? This is a stock Forester, JACOB BUCKINGHAM. I guarantee you it's not hitting the track at Laguna Seca any time soon. Or do you mean shaving the one tire to match the other three? How is that NOT more cost effective than replacing 4 tires? Wouldn't know because he didn't even present the option. You paid on commission, JACOB BUCKINGHAM? There is no sidewall damage, so you should be able to patch the tires at least. But you would actually have to check them for that, JACOB BUCKINGHAM.] JACOB BUCKINGHAM treated my fiancee like an idiot. How were her concerns addressed? With an oil change and replacement cabin air filter (in exchange for a good Yelp review, of course). Only one tire was "checked" as well, with the conclusion that there was no leak. JACOB BUCKINGHAM was so proud to exclaim that he and 3 others worked on her car. One to hold the oil drain plug, one to replace the cabin air filter, one to hold pour the new oil in, and one to... I don't know. Can't even think of something remotely productive for the fourth person could POSSIBLY be doing. Despite the A-Team working on her car, it was not ready until after closing. And since they were closed, that means the lights in the waiting room MUST be shut off. Doesn't matter that you still have guests waiting in there. But apparently the person that shut the lights off just had an interview somewhere else. So why should he care, right?! In the end, JACOB BUCKINGHAM let her leave with a safety hazard of leaking tires, and a potential for a citation for a cracked windshield. Thank you, JACOB BUCKINGHAM and Fairfield Subaru for the awful service. We'll have to take our car to ACTUAL professionals for repairs then seek compensation from Subaru after the fact since their "Factory Trained Teams, who have been trained by the most advanced Subaru technical instructors" can't repair a tire. That is an actual quote from their website. Another one is, "We know you have service options." Looks like we'll be pursuing those. More

No pressure! Subaru Outback or Forester? I took both vehicles on test drives and the salesman was able to answer all my questions . No pressure to buy. I c Subaru Outback or Forester? I took both vehicles on test drives and the salesman was able to answer all my questions . No pressure to buy. I came back another day and took the Outback on a longer drive. The third trip I decided to buy the vehicle. Tony was very helpful, no pressure, and made buying a new vehicle a good experience! More

One True Price I like the fact that they don't negotiate and the prices are firm, I rather pay a little more and know that I'm getting a fair deal then try to arm wr I like the fact that they don't negotiate and the prices are firm, I rather pay a little more and know that I'm getting a fair deal then try to arm wrestle with car sales Men More

Ridiculous Wouldn't attempt to work with me on pricing, wasn't asking much to go down, Wouldn,t give. Im not paying sticker price. Their lost Wouldn't attempt to work with me on pricing, wasn't asking much to go down, Wouldn,t give. Im not paying sticker price. Their lost More

Quick and satisfying Joseph was a helpful sales rep. He and marco gave me a honest fair deal on my new WRX, i was very happy with the service they provided for my family a Joseph was a helpful sales rep. He and marco gave me a honest fair deal on my new WRX, i was very happy with the service they provided for my family and me, i would do business here again, joe was very friendly and attentive, he made the process easy More

SERVICE WENT FROM GREAT TO UNTRUSTWORTHY As of August 2016, I must update my review of Fairfield Subaru based on my most recent experience after a serious and repetitive engine malfunction on As of August 2016, I must update my review of Fairfield Subaru based on my most recent experience after a serious and repetitive engine malfunction on my Certified Pre-Owned 2012 Outback 3.6r Limited. On the THIRD INSTANCE of the engine malfunction, after they replaced the Knock Sensor as the "cause", they kept my car for 10 days to perform "advanced analytics". They then decided to replace a wiring harness under warranty. Service Manager Mike Lieb told me a wiring short was likely to blame due to his mechanic's error installing the Knock Sensor. That's the good part. **NOT so good were numerous inaccuracies in their documentation of the problem and their fix. This is essential information for warranty purposes regarding a repetitive and critical engine malfunction. **Along with SEVERAL additional concerns I discovered, I attempted to reach Service Manager Mike Lieb numerous times but he refused to return my calls. I escalated this to General Manager Whahid. We spoke by phone and I detailed my concerns. He promised to investigate but 2 weeks passed and he refuses to return my calls. I confirmed he has been on-site. I am left with serious concerns and my only options are to contact the California Bureau of Automotive Repairs and corporate Subaru of America to report this highly questionable conduct. I trusted these people for more than 7 months...that trust is gone. The new phone number for the B.A.R. is 800.952.5210 or autorepair.ca.gov. More

Great Experience Experienced some minor issues with my Forrester while on a business trip. Though not from their area,they treated me fantasticly. Gave me a loaner, I Experienced some minor issues with my Forrester while on a business trip. Though not from their area,they treated me fantasticly. Gave me a loaner, I had them do,some regular service while they were at it. Car was ready in just a couple of hours. What a great group to do business with! More