Fairfield Subaru

Cancelled sale last minute Agreed on price for a 2015 WRX. Put down deposit. Waited 3 months. 3 days before delivery they said that they can no longer honor the price. Agreed on price for a 2015 WRX. Put down deposit. Waited 3 months. 3 days before delivery they said that they can no longer honor the price. More

Horrible customer service after vehicle purchase. Buying a vehicle here was an acceptable experience…obviously because they want to push the product and want your money, but after the purchase the cus Buying a vehicle here was an acceptable experience…obviously because they want to push the product and want your money, but after the purchase the customer service went down the ivory throne. I’m not talking about bringing in the car to get it serviced; I had bought my ’11 WRX in JAN2011 and totaled it on DEC2012. Due to being in the US Military I travel a lot and get assigned/stationed from state to state, country to country. At the time I requested for a refund on my warranties I was stationed in AK, so E-mail and speaking over the phone was my only option. All of the staff that I have been ‘working’ with have dragged their feet or dropped the ball at one point or another. I have yet to received my refund check of $1XXX.XX, that I should have received in JAN2013-MAR2013. Today is 28APR2014. Also the current manager that I am trying to enlist the help to resolve this issue is Wahid Khugiani, whom is never at his desk, office, answer phone calls, or returns messages. More

Friendly Sales Kay was the sales lady I primarily worked with and Tony answered many of my questions also. They both were superb in their friendliness, knowledge an Kay was the sales lady I primarily worked with and Tony answered many of my questions also. They both were superb in their friendliness, knowledge and consideration of my needs. No high pressure and allowed me to drive, look and experience the new cars and make a decision. They made sure I was completely satisfied and I left with a full tank of gas, and all names and numbers of people I would need to contact if I needed any help with my new car. They also made sure I knew al about the car before I drove it off the lot. I highly recommed this dealiship. Donna More

Great Dealership My husband and I went in to look at the Hybrid, but drove away in the new Outback. We never thought we would own a Subaru, but fell in love with this My husband and I went in to look at the Hybrid, but drove away in the new Outback. We never thought we would own a Subaru, but fell in love with this Outback. He drives almost 200 miles a day 5 days a week so he needed something that got good MPG, was roomy (he is 6'3") and had great creature comforts. Our experience was exceptional we didn't feel that awful sharky pressure found at so many other dealers. I would recommend this dealership to anyone in the market for a new car. I say ignore the stigma attached to this brand and break through the barriers, it really won't change who you are. :) More

My experience with this dealership was not good and I would never go back there. Our initial contact was fine while test driving, seemed friendly enough, that was until we decided to purchase from anoth would never go back there. Our initial contact was fine while test driving, seemed friendly enough, that was until we decided to purchase from another dealership. Sort of like a spoiled child that didn't get his way! I don't want to give out this salespersons name out of courtesy but after telling him that we were buying from another dealership I received a very rude and nasty email stating that I had just missed out on getting an incentive price of $4,000 below invoice. Hmmmmm, well, no, I would rather pay the $4,000 more and work with a salesman with some integrity. Sorry! Gee, do you think that deal would have materialized had I returned to their dealership? I think not! Would never step foot on their lot again. More