Fairfield Subaru

Hadas Daniel was the face of Fairfield Subaru for us. She bested both Santa Rosa & Sacramento dealers and provided service above and beyond. Not only do we have a new Forester Sport but a new friend al She bested both Santa Rosa & Sacramento dealers and provided service above and beyond. Not only do we have a new Forester Sport but a new friend also. She's an incredible human. More

Fairfield Subaru has made me a loyal customer I am not the kind of person who usually takes the time to write a review unless it is due to a very negative interaction. In this case, its praise for I am not the kind of person who usually takes the time to write a review unless it is due to a very negative interaction. In this case, its praise for Fairfield Subaru. I have been a very loyal Subaru owner for many years (owned 7 vehicles of various models). I bought two of my most recent vehicles from Farifield Subaru, and other family members have also purchased vehicles from Fairfield Subaru based on my feedback. The sales aspect has been one of the most pleasant experience I have dealt with compared to other dealers. Where I live there are two other Subaru dealers that are much closer than Fairfield. I exclusively have my vehicles serviced at Fairfield because of the customer service, even though the drive is 1.5 hours one way plus traffic (very worth it). Many of the employees know me and my family from many visits over the years. I have had a couple of service concerns, but the service manager fixed things in a prompt manor while finding resolutions. Recently, I had to take my vehicle in for a recall that I wanted to get fixed incase Covid-19 caused stricter working restrictions for businesses. Without boring you, another issue was found while inspecting for the recall. Ana from service explained everything and had me in a complimentary loaner car, so I did not have to wait while the recall and the other issue was fixed. Ana followed up and updated me via text followed by a phone call. Ana was so awesome that I immediately scheduled my other vehicle for a service right after I picked up the first vehicle. When my other vehicle was in for service Ana was able to work with their master tech to diagnose and fix a tricky problem. There are usually to sides to a story when you read negative reviews online. Be sure to also examine good reviews while focusing on great employees like Ana. I only have praise for Ana. I really appreciate how the owner is very proud to support first responders and military personnel. More

I bought a car from them in mid December and I still havent received my registration and plates. They wont answer my calls and ignore me. They obviously dont care about their customers or business ethic havent received my registration and plates. They wont answer my calls and ignore me. They obviously dont care about their customers or business ethics and responsibility. More

I was just stopped to look but i just had to have a subaru wrx we agreed on a price and i put down deposit and 3 days later the car was deliver the best service! subaru wrx we agreed on a price and i put down deposit and 3 days later the car was deliver the best service! More

Just want to say thanks to the team my experience purchasing Forester the perfect car for my family you guys went out your way to make sure I went home with the car I came in for can can’t you enough purchasing Forester the perfect car for my family you guys went out your way to make sure I went home with the car I came in for can can’t you enough More

Car purchase paperwork fraudulent Bought a used car back on march 2019 and I told that I would permanent license plate within 90 days . It's been more then 90 days I still didnt reciev Bought a used car back on march 2019 and I told that I would permanent license plate within 90 days . It's been more then 90 days I still didnt recieve my license plates and what pisses me off is that I have been trying to get hold of them from past 3 days and everytime I have been getting ignored by them either they will promise to xskl back which so far they havent or it will get transfers to voicemail. I ended up going to dmv so ser they can resolve the issue but they told me they wont be able to help beacuse the paperwork is not under my name. They gave me contact info for their investigation department and told me to file a complaint for paperwork fraudulent. I just hired a lawyer today so let's see how it goes. More

Never again will I be a customer of subaru Sales dept was great when I bought my vehicle brand new from Subaru Fairfield. In the last 4 years two of my friends have made purchases from Subaru b Sales dept was great when I bought my vehicle brand new from Subaru Fairfield. In the last 4 years two of my friends have made purchases from Subaru based on my glowing reviews. I WAS a Subaru buyer for life. I had a 1999 legacy, then my 2014 outback and next up was gonna be the 2019 ascent. . But I brought my car here in FEB to have an engine nice looked at because it made a scraping sound when it ran, l after a fender bender. I also asked by the way can you fix my airbag recall and my dent as well. Sure no problem. See you in two weeks.... that was Feb 20 2019. Take note today is June 20 - exactly 4 months later. 3 months of no updates from the revolving door of service managers that worked at that dept. Every time we called it was a new person in charge. Their turn over is RIDICULOUS. But I digress, May I call in and get a new person who connects me to a new manager handling my car and repairs. 1 month of lies and getting the "customer service treatment" only to find out the engine was NEVER LOOKED AT. They did a test drive with a mechanic at my request because when they called me June 19 to tell me it was ready, I KNEW they hadn't fixed it. then be told they will not complete the repairs for engine work - after spending a total of 4 months fixing the body work and air bag. Oh also they threw in a free battery for my inconvenience. How sweet right? the car was brought in for an engine sound it was making when it rev'd up.. I dropped the car off on Feb 20 - and on June 19th they took it for a test drive. After my boyfriend went in to try to explain exactly what we took the car in for and how this was going to need to be resolved before we move cross country in 10 days, they drop us and tell us we have to pay for the repairs they have done, find somewhere else to get the engine fixed and do it with 24 hours notice or they will charge us a daily storage fee. These people are extortionists and will pay legally for this emotional, financial distress they've put me under. Yes I will find another company to take my money too, and I will scream from every rooftop how horrible Subaru treated me as a loyal, paying customer. More

The worst service center around Do NOT take your car to this service center, under any circumstances. I brought my outback to this dealership to have a dent removed from the front bu Do NOT take your car to this service center, under any circumstances. I brought my outback to this dealership to have a dent removed from the front bumper and a have an engine noise diagnosed. That was 3 and a half months ago. I have not been updated on the status of the repair once, having to call 2 to 3 days in a row before I get any response back. I have been continuously given the runaround when they do finally talk to me, being told week after week after week that the vehicle will be done "next week". This is beyond outrageous. I still do not have my car back. THREE AND A HALF MONTHS LATER. This service center will take your car and you will not see it again for months, and you will not get a straight answer, ever, when talking to the representatives. You have been warned. Go here at your own risk. Update: After having my car for 4 months total, I was told the car is ready to be picked up and the repairs have been completed. Well surprise surprise!! We go to pick up the car and the dent was repaired... but the engine noise was still there. And the service center's response? "We didnt know it had engine problems too." We made them bring up the documentation with the reson why the car was brought to the dealership. It was right there in the explanation if the problems. So in 4 months, no one even looked at the documentation of why the car was brought in the first place, and no one ever so much as took it for a test drive. After calling them out on this massive failure, their decision was to drop us as a customer. We have been informed that they have consulted with Subaru corporate, and that corporate advised them that it was in their best interest to refuse to complete the repairs at this point. I will never own a Subaru again. More

Horrible service Words cannot explain what a horrible experience we have had. Do not take your car to this service shop. Dropped off car mid- february!!! Has not been Words cannot explain what a horrible experience we have had. Do not take your car to this service shop. Dropped off car mid- february!!! Has not been repaired still and no one seems to care! More

Sales=Good. Service=Abysmal. Before I get to the negative stuff, I will say that the sales department, and Tony specifically, have been incredibly helpful and awesome. While searc Before I get to the negative stuff, I will say that the sales department, and Tony specifically, have been incredibly helpful and awesome. While searching for our next car and telling Tony we were not buying that day he focused on us to make sure we were taken care of. He was a major factor in purchasing our Subaru. Unfortunately, Tony does not run Fairfield Subaru's service department. My fiancee went in today for 3 specific reasons: 1) get a windshield crack repaired, 2) bluetooth audio not showing any media data on the head unit (verified with multiple phones), and 3) consistent loss of tire pressure on all tires (evidence of slow leaks). She had attempted to make an appointment, but was told for her issues that she would have to bring it in during regular service hours without an appointment. This was after SEVERAL unreturned calls from Fairfield Subaru. Upon arriving today, she was warmly greeted by JACOB BUCKINGHAM. This was the last semblance of compassion he showed during her visit. His responses to each issue listed above are as follows: 1) Windshield crack: We deal with a 3rd party, so it may be easier for you to go through your insurance. [Fair enough. However, JACOB BUCKINGHAM found it necessary to explain to a grown woman how car insurance works.] 2) Bluetooth problems: You're going to have to connect your phone via USB. [Will taht Solve the issue?] No, you'll have to connect it all of the time. [That doesn't solve my problem. I want working bluetooth audio.] Well, that's not covered by your warranty. [Oh, so the manufacturer's warranty AND extended bumper-to-bumper warranty no longer applies after 8 months and 15k miles? Wish I would have known before paying extra for that...] 3) Tire pressure loss: (keep in mind this is before even looking at the tire) You know, we'll probably have to replace the tire and it's really hard to just get one, so we'll likely have to replace all four, and they are special order. They also come pre-shaved from the manufacturer which takes more time. [Shaved? This is a stock Forester, JACOB BUCKINGHAM. I guarantee you it's not hitting the track at Laguna Seca any time soon. Or do you mean shaving the one tire to match the other three? How is that NOT more cost effective than replacing 4 tires? Wouldn't know because he didn't even present the option. You paid on commission, JACOB BUCKINGHAM? There is no sidewall damage, so you should be able to patch the tires at least. But you would actually have to check them for that, JACOB BUCKINGHAM.] JACOB BUCKINGHAM treated my fiancee like an idiot. How were her concerns addressed? With an oil change and replacement cabin air filter (in exchange for a good Yelp review, of course). Only one tire was "checked" as well, with the conclusion that there was no leak. JACOB BUCKINGHAM was so proud to exclaim that he and 3 others worked on her car. One to hold the oil drain plug, one to replace the cabin air filter, one to hold pour the new oil in, and one to... I don't know. Can't even think of something remotely productive for the fourth person could POSSIBLY be doing. Despite the A-Team working on her car, it was not ready until after closing. And since they were closed, that means the lights in the waiting room MUST be shut off. Doesn't matter that you still have guests waiting in there. But apparently the person that shut the lights off just had an interview somewhere else. So why should he care, right?! In the end, JACOB BUCKINGHAM let her leave with a safety hazard of leaking tires, and a potential for a citation for a cracked windshield. Thank you, JACOB BUCKINGHAM and Fairfield Subaru for the awful service. We'll have to take our car to ACTUAL professionals for repairs then seek compensation from Subaru after the fact since their "Factory Trained Teams, who have been trained by the most advanced Subaru technical instructors" can't repair a tire. That is an actual quote from their website. Another one is, "We know you have service options." Looks like we'll be pursuing those. More