Fairfield Subaru

Today I purchased my 2nd Crosstrek. Love Subaru cars. They are the best. My experience today was exciting and easy. Luis was so friendly and helpful. Happy to explain and go over any concerns and que They are the best. My experience today was exciting and easy. Luis was so friendly and helpful. Happy to explain and go over any concerns and questions. The same with Eman from financing. He took the time to answer questions and break things down so they could be easily understood. Such a great day and experience. Would do it again. More

Today, 1/5/21, I left my third message to schedule service. No response. Is this location still open. My first two calls I left a message for Kim, who was identified as the Director of communicatio service. No response. Is this location still open. My first two calls I left a message for Kim, who was identified as the Director of communications. How ironic. Today I called and left a message on an unknown number that I was referred to. Then I tried to communicate with Subaru USA. Their email system is designed to reject all but the most desperate customer. The final roadblock was they required the 17 digit VIN number. Then I tried calling and was automatically connected in Spanish. I give up. I think they should have their highly effective ad agency take over customer service. Charley Bensley Vallejo More

Bought an outback over the weekend from Larry of Fairfield Subaru. Pretty much the easiest experience ever, they send me the price over the internet. Beats all other Bay Area dealers. Finance and pa Fairfield Subaru. Pretty much the easiest experience ever, they send me the price over the internet. Beats all other Bay Area dealers. Finance and paperwork was easy abs quick. Go ask for Larry ... he is a great guy. More

I brought my Subaru in for recall work over a month ago and somehow the fuel gauge got messed up and no longer reads accurately... Says I have about 3/4 of a tank of gas even after I just filled the tank. and somehow the fuel gauge got messed up and no longer reads accurately... Says I have about 3/4 of a tank of gas even after I just filled the tank. I've been calling them to get it fixed and even when I get through to someone, they've put me on hold and I can never get an appointment. More

Hadas Daniel was the face of Fairfield Subaru for us. She bested both Santa Rosa & Sacramento dealers and provided service above and beyond. Not only do we have a new Forester Sport but a new friend al She bested both Santa Rosa & Sacramento dealers and provided service above and beyond. Not only do we have a new Forester Sport but a new friend also. She's an incredible human. More

Fairfield Subaru has made me a loyal customer I am not the kind of person who usually takes the time to write a review unless it is due to a very negative interaction. In this case, its praise for I am not the kind of person who usually takes the time to write a review unless it is due to a very negative interaction. In this case, its praise for Fairfield Subaru. I have been a very loyal Subaru owner for many years (owned 7 vehicles of various models). I bought two of my most recent vehicles from Farifield Subaru, and other family members have also purchased vehicles from Fairfield Subaru based on my feedback. The sales aspect has been one of the most pleasant experience I have dealt with compared to other dealers. Where I live there are two other Subaru dealers that are much closer than Fairfield. I exclusively have my vehicles serviced at Fairfield because of the customer service, even though the drive is 1.5 hours one way plus traffic (very worth it). Many of the employees know me and my family from many visits over the years. I have had a couple of service concerns, but the service manager fixed things in a prompt manor while finding resolutions. Recently, I had to take my vehicle in for a recall that I wanted to get fixed incase Covid-19 caused stricter working restrictions for businesses. Without boring you, another issue was found while inspecting for the recall. Ana from service explained everything and had me in a complimentary loaner car, so I did not have to wait while the recall and the other issue was fixed. Ana followed up and updated me via text followed by a phone call. Ana was so awesome that I immediately scheduled my other vehicle for a service right after I picked up the first vehicle. When my other vehicle was in for service Ana was able to work with their master tech to diagnose and fix a tricky problem. There are usually to sides to a story when you read negative reviews online. Be sure to also examine good reviews while focusing on great employees like Ana. I only have praise for Ana. I really appreciate how the owner is very proud to support first responders and military personnel. More

I bought a car from them in mid December and I still havent received my registration and plates. They wont answer my calls and ignore me. They obviously dont care about their customers or business ethic havent received my registration and plates. They wont answer my calls and ignore me. They obviously dont care about their customers or business ethics and responsibility. More

I was just stopped to look but i just had to have a subaru wrx we agreed on a price and i put down deposit and 3 days later the car was deliver the best service! subaru wrx we agreed on a price and i put down deposit and 3 days later the car was deliver the best service! More

Just want to say thanks to the team my experience purchasing Forester the perfect car for my family you guys went out your way to make sure I went home with the car I came in for can can’t you enough purchasing Forester the perfect car for my family you guys went out your way to make sure I went home with the car I came in for can can’t you enough More

Car purchase paperwork fraudulent Bought a used car back on march 2019 and I told that I would permanent license plate within 90 days . It's been more then 90 days I still didnt reciev Bought a used car back on march 2019 and I told that I would permanent license plate within 90 days . It's been more then 90 days I still didnt recieve my license plates and what pisses me off is that I have been trying to get hold of them from past 3 days and everytime I have been getting ignored by them either they will promise to xskl back which so far they havent or it will get transfers to voicemail. I ended up going to dmv so ser they can resolve the issue but they told me they wont be able to help beacuse the paperwork is not under my name. They gave me contact info for their investigation department and told me to file a complaint for paperwork fraudulent. I just hired a lawyer today so let's see how it goes. More