Fair Oaks Ford

Trevor, our advisor, was easy to work with provided timely updates and our truck was ready midafternoon. He was able to arrange a porter to drive our truck home, which arrived 20 minutes after the call timely updates and our truck was ready midafternoon. He was able to arrange a porter to drive our truck home, which arrived 20 minutes after the call! More

Easy to make appointment. Service advisor was thorough. He kept me up to date on warranty, progress and final repairs. Repairs completed promptly. Service advisor was thorough. He kept me up to date on warranty, progress and final repairs. Repairs completed promptly. More

Brought the car in and was able to get an recall completed along with my oil change within 1 hour. completed along with my oil change within 1 hour. More

I had my appointment on Saturday because my car's sensor stopped working, and the Phone App asked me to schedule an appointment. I followed the phone app to schedule the appointment. It selected 'oil change stopped working, and the Phone App asked me to schedule an appointment. I followed the phone app to schedule the appointment. It selected 'oil change' as the reason because it was the first option (I think), which I also need. I wasn't sure if the sensor problem would be included with that issue. So I added a note stating that the sensor problem is my issue. When I arrived for my appointment, the attendee told me that they can not check the sensor issue on Saturday. So I naturally asked; I added a note specifically for that but they said their system doesn't show any note. The part that made me a little unhappy was when he said they were unaware of the sensor issue a few times, which gave me the feeling that he was trying to say it wasn't their problem. So I showed the email confirmation I received with my note. The next time he mentioned it again, I had to tell him that since it's their system, his IT team manages it, so I cannot help fix it if the note doesn't show in his systems. He needs to talk to his IT team to get it fixed. But he helped me reschedule my appointment for Monday and provided a pick-up and drop-off service, for which I am very thankful. The dealer had to keep my truck for 2 nights. They did not promise but offered to arrange a loaner car if available. However, that didn't happen, and I was expecting a courtesy call informing me about the status of the loaner car. So I called Tuesday for information. The person who answered took my phone number and promised a callback but never followed through. More

Transparent dealer that was great to work with. Did not pressure me into buying and provided all the incentives and finance specials upfront with different options. Did not pressure me into buying and provided all the incentives and finance specials upfront with different options. More

I love my new car. It was a very nice place to do business. Everyone was nice and helpful. It was a very nice place to do business. Everyone was nice and helpful. More

Good service department. Done right. Completed on time as promised. Delicious snacks and coffee in waiting area. Done right. Completed on time as promised. Delicious snacks and coffee in waiting area. More

Alyssa was great! She was very helpful and made sure I got the price I saw online. The entire staff seemed very friendly and happy to help. The entire process was very She was very helpful and made sure I got the price I saw online. The entire staff seemed very friendly and happy to help. The entire process was very quick and easy. I definitely recommend that you visit Alyssa’s for your next new or used vehicle purchase. More

Found the Mustang I was searching for in short order! I was treated very well by the sales staff! I recommend their service department because it is very clean and staffed with professionals! I was treated very well by the sales staff! I recommend their service department because it is very clean and staffed with professionals! More

We had a great experience at Fair Oaks Ford working with Gio (used car manager) and Alex. Both were extremely patient, knowledgeable, and easy to work with. They took the time to answer all of our questions Gio (used car manager) and Alex. Both were extremely patient, knowledgeable, and easy to work with. They took the time to answer all of our questions without any pressure, and we really appreciated how fair and honest they were throughout the process. It made what can sometimes be a stressful experience feel smooth and comfortable. Highly recommend asking for Gio and Alex if you’re shopping here! More