Frank Luciano

Staff was very knowledgeable; friendly and respectful in answering my questions and went out of their way to make sure I didn’t have too long a wait. Also very clean shop and waiting area with free coffee a answering my questions and went out of their way to make sure I didn’t have too long a wait. Also very clean shop and waiting area with free coffee and snacks. More

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I work with both John and Frank. When I drive in the door I look for Frank as he takes good care of me and my car. He answers my questions and doesn't argue with me. If I have a wro When I drive in the door I look for Frank as he takes good care of me and my car. He answers my questions and doesn't argue with me. If I have a wrong opinion, he explains why and we move on. John Mazurek does the same. They know the product that they work with. Others can't say the same. This develops trust. With out this, one looks for service elsewhere. More

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I have been a customer of Fair Oaks Ford for over 20 years. I actively seek Frank out when I am there as he has always been so kind and helpful to me and my family. He is a very knowledgeable and kind p years. I actively seek Frank out when I am there as he has always been so kind and helpful to me and my family. He is a very knowledgeable and kind person who I know I can trust to help me get the service I need. More

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Staff in the service area are always friendly and the technicians do excellent work. Wouldn’t take my truck to any other dealer! technicians do excellent work. Wouldn’t take my truck to any other dealer! More

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Fair Oaks customer service is always on par, the tech came out the scheduled time to perform my recall update, which made it very convenient for me, I really appreciate the in home service. came out the scheduled time to perform my recall update, which made it very convenient for me, I really appreciate the in home service. More

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The service department is always very easy to deal with and my car is always fixed right. They even pick up and deliver my car…wow. Mark Benakovich and John Mazurek always go above and beyond. and my car is always fixed right. They even pick up and deliver my car…wow. Mark Benakovich and John Mazurek always go above and beyond. More

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Went in for an oil change on Fri 05-15-26. Frank was the service writer he met me promptly at my driver's door. I mentioned what I was there for an oil change.( Works incl tire rotation). Fran Frank was the service writer he met me promptly at my driver's door. I mentioned what I was there for an oil change.( Works incl tire rotation). Frank listened to my concerns with the vehicle and noted them on the work order. Everything was completed correctly in a timely matter of 1 hour. Thanks Frank and Fair Oaks Ford for a job well done. I will definitely be back for my next service needs. More

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Thoroughly, explained my options and kept me informed of the process. Great work and car came back clean. the process. Great work and car came back clean. More

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Easy to make appointment. Service advisor was thorough. He kept me up to date on warranty, progress and final repairs. Repairs completed promptly. Service advisor was thorough. He kept me up to date on warranty, progress and final repairs. Repairs completed promptly. More

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Great friendly staff. Very knowledgeable. I have been going to Fair Oaks for more than 17 years. I will continue to go there. Very knowledgeable. I have been going to Fair Oaks for more than 17 years. I will continue to go there. More

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