Sam Sedik

Mrs. Sam Sedik and I was communicating by email in regard to my build. He sent me the order summary, the buyers order and a payment authorization form. Af Sam Sedik and I was communicating by email in regard to my build. He sent me the order summary, the buyers order and a payment authorization form. After reviewing the forms I noticed major errors on both the order summary as well as the buyers order form. Such as the order summary did not have my name instead xxxxxx. The buyers order was missing my home address, the year, make, model and color of the vehicle, missing dealer installed accessories I requested and missing the sale person name and phone number. When asked to fix the issue I was told thing like “oh that portion doesn’t matter or don’t worried the order summary supersedes the buyers order or we can’t add the security perimeter accessory because I would have to install it myself. The whole process felt rushed and the fair oaks employees was very inexperienced. More

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All the sales and finance personnel were very helpful and knowledgeable about the vehicles thay are selling. knowledgeable about the vehicles thay are selling. More

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Came in inquiring about an incentive advertised on their site regarding a low APR plus $5,000. We were told that it was a mistake and that Ford put that on their site unknowingly and that they could not an site regarding a low APR plus $5,000. We were told that it was a mistake and that Ford put that on their site unknowingly and that they could not and would not honor it. Instead, the finance manager aggressively pushed a sale, discussing money, asking questions regarding finances all out in the open while other customers and employees stood by. When I told him I did not feel comfortable buying from a finance manager who has no idea what is on their site, he told me several times that I was "angry" and "emotional." He continued with his high pressure sales techniques and proceeded to make it sound like the deceit and then willingness to nonchalantly state the incentives listed were a mistake, were not an issue. When I contacted the manager about the treatment we received at the dealership, I received a reply from another employee that was riddled with typos and grammar mistakes that further showed the lack of respect they hold for customers. Had I at least received a serious reply, I may have considered the dealership shared some sort of respect for customers. My suggestion would be to call ahead and confirm validity of any advertised incentive this location posts, to save yourself time and the headache. More

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Anthony Delatorre was extremely knowledgeable, professional and courteous. He answered the technical questions and explained the history that allowed me to properly assess risk and make a prude professional and courteous. He answered the technical questions and explained the history that allowed me to properly assess risk and make a prudent business decision. Finally, he helped download the Ford app and set functions in the vehicle after purchase. More

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Anthony was attentive, friendly and answered all our questions. Glad he was the one that greeted us when we pulled up at dealership. He, and Sam, made the process of purchasing a new car easy. questions. Glad he was the one that greeted us when we pulled up at dealership. He, and Sam, made the process of purchasing a new car easy. More

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Only place to buy a car! My 3rd purchase (2nd with Anthony) and each negotiation was fair and friendly with a real desire to give me the best price possible. I brought my c My 3rd purchase (2nd with Anthony) and each negotiation was fair and friendly with a real desire to give me the best price possible. I brought my college son in to experience this, and each Fair Oaks member couldn't have been more hospitable to the both of us. I'm and beyond thankful for the Fair Oaks team including Sam Sedik who helped close the deal and went out of his way to meet with me, Bob Williams (how can you not like Bob) who gave me a great warranty deal and Terrell Williams who helped me with financing....and of course Anthony Delatorre who continued to work on the best price for me - he wasn't going to let me leave without a fair deal - thank you. My sons (who will be driving the car) thank you all too. More

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They listened ti our needs and wants and got us into what was good for our budget very friendly and attentative. was good for our budget very friendly and attentative. More

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Very attentive. Didn’t push unnecessary additions to vehicle. Flexible in negotiation. Responsive to my questions Didn’t push unnecessary additions to vehicle. Flexible in negotiation. Responsive to my questions More

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Very helpful, honest, and every staff member was wonderful. The sales manager had outstanding customer service and sales expertise. Anthony had a friendly and caring approach which made buying our v wonderful. The sales manager had outstanding customer service and sales expertise. Anthony had a friendly and caring approach which made buying our vehicle process easy for us. He was a great car salesman and would definitely recommend him to friends and family. Bob is the customer relations manager, he has also been super helpful throughout the process. We would definitely come back here and buy our future Fords! Thank you Fair Oaks! More

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Great customer service, and even better offers! They understand your wants and needs in a car They understand your wants and needs in a car More

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