Executive Dodge Jeep RAM

Had oil change and tire rotation done very happy with the service . Service was completed in a reasonable time and very informative. service . Service was completed in a reasonable time and very informative. More

First time at this location and I was greeted upon arrival and they took care of everything I asked for I was in and out very quickly arrival and they took care of everything I asked for I was in and out very quickly More

They had the vehicle for 2 weeks and it’s still not fixed!!!!!!!!! Sent it back still in need of repair fixed!!!!!!!!! Sent it back still in need of repair More

Everything went smoothly, no issues, dropped off and picked up same day, flexible appointments worked well picked up same day, flexible appointments worked well More

They did everything possible to help me get out of a bad situation and put me in a better one. Customer service was exceptional! situation and put me in a better one. Customer service was exceptional! More

Great, very quick, flexible. He made my visit very easy and manageable. Let me drop off my vehicle a few days early. He made my visit very easy and manageable. Let me drop off my vehicle a few days early. More

Excellent service, will be returning in the future to purchase a new lease with Andrew purchase a new lease with Andrew More

I dropped my vehicle off to have the oil pump changed. While thier service department had possession of my vehicle it was damaged. The service department parked my vehicle outside and it was hit. They rev While thier service department had possession of my vehicle it was damaged. The service department parked my vehicle outside and it was hit. They reviewed the video and saw when it was hit. They said because they were unable to get a plate number from the vehicle that hit my vehicle they were not responsible and I would have to go thru my insurance to repair the damage. So a $2000 repair for an oli pump now turned into a extra $700 dollars out of my pocket for damage caused by their carelessness in parking my vehicle where it can be damaged. I have never had an issue with this dealership before this but after this I can not in good faith take any of my vehicles back here because of their lack of responsibility and accountability while my vehicle is in their service department possession. I will be taking my vehicles to another Dodge Jeep Ram dealer who has a dedicated service department parking area for their clients vehicles where they can not be damaged. If you have to leave your vehicle overnight for repairs DO NOT TAKE YOUR VEHICLE TO EXECUTIVE DODGE JEEP RAM IN WALLINGFORD. THEY WILL NOT TELL YOU BUT I WILL, THEY WILL NOT BE RESPONSIBLE FOR ANY DAMAGE CAUSED TO YOUR VEHICLE WHILE IN THEIR POSSESSION UNLESS THEIR TECH DAMAGED THE CAR. SO LEAVE IT WITH THEM AT YOUR OWN RISK. THERE ARE MANY OTHER DODGE JEEP AND RAM DEALERS WHO WILL TREAT BE RESPONSIBLE FOR YOUR VEHICLE AND ACCOUNTABE FOR ANY DAMAGED CAUSED WHILE IN THEIR SERVICE DEPARTMENTS POSSESSION. EXECUTIVE DODGE JEEP RAM IS NOT ONE OF THEM. More

Salvatore was courteous and a pleasure to deal with on my appointment for service. My vehicle was ready when promised. I especially liked the video of the vehicle assessment. They found I will likely need ti appointment for service. My vehicle was ready when promised. I especially liked the video of the vehicle assessment. They found I will likely need tires in a couple months. Executive gets ?? ???????? More

Positive, efficient, always a pleasure :) My experience at Jeep with Sal was positive, he's efficient and only had to wait an hour for an oil change. at Jeep with Sal was positive, he's efficient and only had to wait an hour for an oil change. More