Essential Ford of Stuart

Persistance and Communication I had an issue with a noise that turned out to be a bearing. The foreman came for a ride with me to listen, because I had just been in for brakes and I had an issue with a noise that turned out to be a bearing. The foreman came for a ride with me to listen, because I had just been in for brakes and the tech said they didn't hear the noise. The foreman heard it and diagnosed the issue immediately. Then the bearing was stuck on the car it took a while but they were able to break the seal and replace the bearing which was under warranty. More

Standard Service I took my Expedition in for regular service, the Works. Mary came to me while I was waiting and suggested replacing the air filter. I approved that I took my Expedition in for regular service, the Works. Mary came to me while I was waiting and suggested replacing the air filter. I approved that plus asked for a new rear window wiper blade. All work was completed quickly and I was on my way in less than an hour. Very friendly people. More

Always a pleasant experience Everyone is always friendly and helpful. The waiting room is very comfortable. The service department seems to be efficient and quick. That’s enough w Everyone is always friendly and helpful. The waiting room is very comfortable. The service department seems to be efficient and quick. That’s enough words. More

Service Dustin demonstrated Great communication skills. Articulated the problem and tried to explain why it was occurring. He also offered ideas to prevent th Dustin demonstrated Great communication skills. Articulated the problem and tried to explain why it was occurring. He also offered ideas to prevent the problem from reoccurring. More

Efficient, friendly, professional Everything thing went very well We were greeted when we arrived for our appointment. We were called when the job was done. All went as expected Everything thing went very well We were greeted when we arrived for our appointment. We were called when the job was done. All went as expected More

Very easy! The entire car shopping experience was super easy and painless. From the test drive to working out the finances. To the final delivery of the vehicle The entire car shopping experience was super easy and painless. From the test drive to working out the finances. To the final delivery of the vehicle More

Regular service Mary was very nice. Work was done quickly. Very satisfied. Waiting area is clean with good coffee. Shuttle service is a plus. Easy in and out. Mary was very nice. Work was done quickly. Very satisfied. Waiting area is clean with good coffee. Shuttle service is a plus. Easy in and out. More

Friendly, courteous and efficient. A pleasant experience. Services completed quickly and with a smile. Even helped me pair my new phone as I was having issues. Gave me additional inform A pleasant experience. Services completed quickly and with a smile. Even helped me pair my new phone as I was having issues. Gave me additional information I requested More

Great service, did not have an appointment Was in and out in about an hour and a half, David my service advisor was superb in communicating my vehicle service. Great results in a timely manner Was in and out in about an hour and a half, David my service advisor was superb in communicating my vehicle service. Great results in a timely manner More

First Service for my Edge It was my first time to service my Ford Edge. I was greeted by the friendly service staff. When I pointed out my headliner was pulling away from the w It was my first time to service my Ford Edge. I was greeted by the friendly service staff. When I pointed out my headliner was pulling away from the weather stripping, Spencer quickly came over to look at it and then proceeded to let me know the procedure. He told me I can call him any time to discuss it. More