Essential Ford of Stuart

I am extremely dissapinted in my overall experience with advantage ford. The worst customer service I have ever experienced . From management to the finance department. Lots of misstakes mad, cannot trust. advantage ford. The worst customer service I have ever experienced . From management to the finance department. Lots of misstakes mad, cannot trust. More

Highly disappointed with the Advantage experience. I’m sure a ten truck purchase are small numbers in the grand scheme of your business. However I did some quick calculations and based on industry standar sure a ten truck purchase are small numbers in the grand scheme of your business. However I did some quick calculations and based on industry standards, it appears we are a Million dollar customer when service is factored into the equation. Elvin, clearly stated I would be able to test drive a 450 & 550 and of course 350 series since we will be purchasing eight of that model. I specifically and clearly asked last week that before purchasing 10 vehicles, My shipping manager and I want to drive both 450 dually and 550 Dually diesels. Not a problem was what I was told. Yesterday upon meeting Alvin, he stated we don’t have any 450 or 550 trucks and those are order only. According to your website you have a 450, Turbocharged, Diesel V8 6.7L Automatic with Vin# 1FDUF4HT6BEC45246 listed as “IN STOCK.” I asked him are you sure you don’t have any 450 or 550 for us to test drive? He said yes, “you have to order them, the owner doesn’t keep any in stock.” Then Alvin tried to hand me off to someone I have never had contact with and that he would take care of me, saying let’s go inside and I will find our your needs… What’s the point of clearly explaining on the internet our company needs? This circus act, was a complete waste of my time, my VP and Managers time! This totally unprofessional approach is why I loathe buying American vehicles. The highline auto I drive is a completely different experience. Now, a misunderstanding is one thing, but being lied too is another animal and totally unprofessional on every level. It’s unfortunate that with our facility is less than two miles from Advantage Ford, we will be buying a total of 14 trucks 3500 & 3500 Dually, all diesels from Arrigo Dodge in Ft Pierce. They have a level of customer service is light years and steps ahead of your dealership. Which is sad, having owned several King Ranch trucks over the years. Frustrating experience and a very bad taste, leaving disadvantage FORD as it has been referred to prior to ever having stepped on to your property. Again, a very unpleasant experience, and complete waste of time. I will be writing to FORD and sharing the chronology of events experienced with such a unprofessional organization that represents FORD. In conclusion, it must be nice to blow off a million dollar sale, service and all future business. More

Love the Expedition I purchased from Chris Holland as well as the dealership. Very polite and professional. Originally went to this store because the facility was so nice compared to the condition of t well as the dealership. Very polite and professional. Originally went to this store because the facility was so nice compared to the condition of the other Ford dealerships in the area. Ford has a great product and the staff at Advantage Ford is wonderful. I have had dealings with the parts and service department as well and all my problems are quickly resolved. Excellent store and I would strongly recommend. More