Essential Ford of Stuart

Worst dealership I have ever dealt with. Purchased over 100 new vehicles ove the last 30 years and you will not find a more unfriendly customer experience. Every time I visit the Ford dealer, I have a cust 100 new vehicles ove the last 30 years and you will not find a more unfriendly customer experience. Every time I visit the Ford dealer, I have a customer service issue. This Ford dealer, Advantage Ford, Stuart, FL, normal practice is to rip off the customer and then apoligize. Both my chargers in my car stopped working. I was told on an oil change visit 2 days ago it was not the fuses and needed to schedule an appointment to have it checked. I was subsequently charged $138 to replace two $3.00 fueses that took less than 30 minutes. Absolutely outrageous and an embarrassment to Ford. I will add my comments to all the customer review sites I can find because Ford Motor Company would never respond to a customer issue. More

Chad, the service rep, was very helpful and friendly. Parts were ordered for my vehicle and the work was done as required. Provided me a loaner for use until my vehicle was back in service. Parts were ordered for my vehicle and the work was done as required. Provided me a loaner for use until my vehicle was back in service. More

We own a 2009 Ford Flex. We bought the Flex new, at Advantage Ford in 2009. My wife has gone to Advantage for all or most of the maintenance over the past 3 years. Back in August we went there to do t Advantage Ford in 2009. My wife has gone to Advantage for all or most of the maintenance over the past 3 years. Back in August we went there to do the regular maintenance and get a couple warranty issues looked into. The adviser told us that we needed a new CV Joint and may have a missing issue with the ignition. We returned to the dealership this month after a long trip out of town to get the service work done. This is where the problems start. Advantage Ford called us to tell us that the new parts were in stock and were ready to install back in September. Today, they have no record of the order for the parts for the CV joint. They told us they could not find the problem they found before. I checked the mileage that would have been put on the car for testing. We took the car there with 75382, and picked up the car 75388. I can't believe the road test was done properly. They keep the car for 2 1/2 days and fixed the lumbar and the sync media player. Meanwhile they damaged the rear seat center console and some of the electronics stuff does not work properly. The worse thing that happened was when we went to pick up the car on 12-12-12. We had to wait for Charlie to bring the car out before we could check things out and be sure the repairs were done correctly. Charlie parked the car and took the key with him . I told him that I needed the key to start the car and check things out. He said "you need to pay the bill before I am turning the key over to you". I told him again that I wanted to check it out before we closed out the warranty documents. We did not want to pay another deducible of $100 for the same repairs. He said again "your not getting the keys until you pay the bill. That is just the way it is, get it?" I got angry and the whole experience went from bad to worse. We will have to drive to West Palm or further to get the future service work done on our Ford Flex. We will also shop for vehicles elsewhere as well. More

My Mother and her husband went into Ford Advantage in Stuart Florida to at look at SUVs on October 18,2012. They spoke with William Terney, the salesman. They had been in the office that day for a few ho Stuart Florida to at look at SUVs on October 18,2012. They spoke with William Terney, the salesman. They had been in the office that day for a few hours dicussing vechicles. My mother has memory issues and if anyone talks with her for any period of time, they would realize this fact. Her husband stepped out of the office for a few minutes and when he came back in, found out that my mother had signed the papers and was told she purchased a car. She had used her 1999 Eddie Bauer vehicle for a down payment, though she says she kept insisting to the salesman that she couldn't afford this. The monthly payment on this vehicle is $595.00. The total purchase price is $42,000. My parents are on limited income, and consistently worry about expenses. It is not in my mother's nature to make any large purchases. When I spoke with my Mom on Friday she told me she did not buy this car, and could not understand how this happened!! She could not recall the total purchase price, and stated the monthly payments were $159. She kept repeatedly asking her husband how much the monthly payments were, and insisting that she wouldn't be buying the vehicle. She did not realize that she already had purchased the vehicle. I live in Connecticut and called immediatly around 3pm and spoke with the sales manager who told me he would look into the situation and call back shortly. He never did. My daughter called multiple times, and was unable to speak with anyone. When she was finally transferred to an available employee, he was very rude and told her there was nothing to be done. I called the manager at 7pm that evening, since I had not yet heard from him. He said there was nothing that could be done; she had a new vechicle and her memory is "fine". I asked the sales manager, Kevin, if he could please help us. I explained that my mother has memory issues and does not remember buying the car. I informed him that when her husband stepped out of the office, she signed the paperwork. She still insists she did not sign the contract. Her memory and lack of comprehensive has led her to insist that she did not sign a purchasing contract. Though we had made the situation very clear to the dealership, and the management, they were unwilling to work with us. I repeatedly said that my mother was incapable of understanding what she had signed, and that she does not recall signing the contract. He said he would check to see if the car she traded in as a deposit was sold, and would call me at 9:30 am the next day. He did not call me back. Since he did not follow through, and call me back by the specified time, I called him. He told me the car was gone, and that there is nothing else I can do. He said our conversation is done and hung up on me. My parents returned to the dealership to explain the situation, and were told the same thing, "there is nothing you can do". They informed me that their vehicle was still sitting in the lot. I left two messages after that for the general manager, John Hall, who did not return my calls either. I was devastated that my elderly mother was "taken advantage" of by " Ford Advantage". I called one more time and left a message with the general manager. I told him I will be calling the Attorney General, Treasurer of State, BBB, local news channels, and that medical documentation was on the way, informing them that they better "unwind this deal". Within ten minutes, Kevin, the sales manager, finally wanted to talk. He called and said that this was a courtesy call, to inform me he would be talking with the general manager and owner on Monday morning, to attempt to work out a solution. I am so appauled by the self-interest of this dealership, and lack of concern for the elderly, that I feel obligated to write this review. I hope to hear from the dealership Monday morning, and that the situation is resolbed. More

What a deceptive , terrible cheap mentality minded management people in that place , i wonder if the owners do make any money or notice any of this. I bought a car from them , first and last ever , i management people in that place , i wonder if the owners do make any money or notice any of this. I bought a car from them , first and last ever , i will not recommend my enemy to even deal with this management, horrible horrible experience, what a stress full Guy The GM and even the fiance guy on the right , seem he dint know what he was doing , ( what a bunch of e literate) . I am so disappointed , Management terribly sucks , sales guys out on the floor where help full somewhat but i will give extra extra credit to this guy Mile McDonald , if it wasnt for his courtesy and honesty and the knowledge of the product i would have return the car , not only that i almost called my finance company and ask for disapproving my loan so that i don't have to deal with bunch of uneducated.i was treated like as if i am buying tomatoes in the market even those they treat you with honesty and pride and dignity . But here in Advantage Ford it was very very poor by specially the management . They promised me for a car detailed , and full tank of gas , but when i asked for gas the ,GM said we don't feel gas and i said to him the sales manager signed and promised and than he says OK show me the written proof , i was so shocked when he said that , so pleas i urge any customer to make sure u get it in writing or otherwise they will kick you out the dealers ship. what joke the GENERAL MANGER , WOW I AM STILL IN SHOCK. I WILL NEVER STEP IN , I AM PLANING TO COMPLAIN THIS TO THE DIRECTORS OR THE OWNERS OF THE DEALERS. CAUSE THEY MUST BE MAKING LOSS AND LOOSING CUSTOMERS.THIS IS SEROUS. More

I am extremely dissapinted in my overall experience with advantage ford. The worst customer service I have ever experienced . From management to the finance department. Lots of misstakes mad, cannot trust. advantage ford. The worst customer service I have ever experienced . From management to the finance department. Lots of misstakes mad, cannot trust. More

Highly disappointed with the Advantage experience. I’m sure a ten truck purchase are small numbers in the grand scheme of your business. However I did some quick calculations and based on industry standar sure a ten truck purchase are small numbers in the grand scheme of your business. However I did some quick calculations and based on industry standards, it appears we are a Million dollar customer when service is factored into the equation. Elvin, clearly stated I would be able to test drive a 450 & 550 and of course 350 series since we will be purchasing eight of that model. I specifically and clearly asked last week that before purchasing 10 vehicles, My shipping manager and I want to drive both 450 dually and 550 Dually diesels. Not a problem was what I was told. Yesterday upon meeting Alvin, he stated we don’t have any 450 or 550 trucks and those are order only. According to your website you have a 450, Turbocharged, Diesel V8 6.7L Automatic with Vin# 1FDUF4HT6BEC45246 listed as “IN STOCK.” I asked him are you sure you don’t have any 450 or 550 for us to test drive? He said yes, “you have to order them, the owner doesn’t keep any in stock.” Then Alvin tried to hand me off to someone I have never had contact with and that he would take care of me, saying let’s go inside and I will find our your needs… What’s the point of clearly explaining on the internet our company needs? This circus act, was a complete waste of my time, my VP and Managers time! This totally unprofessional approach is why I loathe buying American vehicles. The highline auto I drive is a completely different experience. Now, a misunderstanding is one thing, but being lied too is another animal and totally unprofessional on every level. It’s unfortunate that with our facility is less than two miles from Advantage Ford, we will be buying a total of 14 trucks 3500 & 3500 Dually, all diesels from Arrigo Dodge in Ft Pierce. They have a level of customer service is light years and steps ahead of your dealership. Which is sad, having owned several King Ranch trucks over the years. Frustrating experience and a very bad taste, leaving disadvantage FORD as it has been referred to prior to ever having stepped on to your property. Again, a very unpleasant experience, and complete waste of time. I will be writing to FORD and sharing the chronology of events experienced with such a unprofessional organization that represents FORD. In conclusion, it must be nice to blow off a million dollar sale, service and all future business. More

Love the Expedition I purchased from Chris Holland as well as the dealership. Very polite and professional. Originally went to this store because the facility was so nice compared to the condition of t well as the dealership. Very polite and professional. Originally went to this store because the facility was so nice compared to the condition of the other Ford dealerships in the area. Ford has a great product and the staff at Advantage Ford is wonderful. I have had dealings with the parts and service department as well and all my problems are quickly resolved. Excellent store and I would strongly recommend. More