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Envision Ford of Oxnard
Oxnard, CA
774 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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September 08, 2023
The service sept is excellent . Brian was our service rep and he was excellent in how he kept us informed several times a day for progress on our repairs ! Very refreshing in todays Brian was our service rep and he was excellent in how he kept us informed several times a day for progress on our repairs ! Very refreshing in todays world where customer service is at all time low . More
by Katswa
Employees Worked With
Brian patrick
September 08, 2023
I liked how the mechanics inspection was very thorough. Let’s me know the next steps to take to get my 2006 Ford 150 back to spec’s. Very pleased on the repacking my driveline. Thanks much. Let’s me know the next steps to take to get my 2006 Ford 150 back to spec’s. Very pleased on the repacking my driveline. Thanks much. More
by goolovesloo
Employees Worked With
Tareck
September 07, 2023
The service department needs some serious re-vamp. My last oil change took four hours, I had a 7:00am appointment, was there before gates were open & four hours later, got my car back. Today 9-7-202 My last oil change took four hours, I had a 7:00am appointment, was there before gates were open & four hours later, got my car back. Today 9-7-2023 oil change took 1 1/2 hours, much better but my service advisor failed to go over mechanics notes, most importantly that my brake pads were in really bad condition, oil leaks as well. If I hadn’t actually read paperwork I never would’ve known. Kinda important information not to relay to customer??? More
by Paul
Employees Worked With
Not a good rating
September 06, 2023
Great experience. Everything went fast and they were really easy to deal with. Thanks Jadd and the GM. I feel like I got a very fair deal. I’m very satisfied. Everything went fast and they were really easy to deal with. Thanks Jadd and the GM. I feel like I got a very fair deal. I’m very satisfied. More
by darryl421
Employees Worked With
Jadd and the GM
September 02, 2023
Brian in service assisted me from start to finish. He made sure while my vehicle was being worked on I understood every step as well as making sure I had a shuttle to get home. Ricky was person that d He made sure while my vehicle was being worked on I understood every step as well as making sure I had a shuttle to get home. Ricky was person that drove me home in the shuttle was EXTREMELY kind and comforting reassuring me Ford would be able to take care of me. Ricky had wide range of knowledge answering all my questions it felt as though had years of experience. Before my experience with these two employees my mind had been made up that service from the dealership is only ridiculously over priced. Between Brian from service and my shuttle driver Ricky my entire mindset has hit the reset button and my perception has changed. What could have been a stressful time I was simply blown away by level of exceptional customer service I received from these 2 employees. Thanks to these 2 employees specifically I've never had a better experience while getting my car service. I don't see myself going any where else in the future. Thank you! More
by Richard80589
Employees Worked With
Brian From Service And Ricky Shuttle Driver
September 02, 2023
Extremely professional and helpful. Every step was clear and I ended up with a car that suits me perfectly. Everyone was so kind as well. They put as minimal stress as possible and made Every step was clear and I ended up with a car that suits me perfectly. Everyone was so kind as well. They put as minimal stress as possible and made the process easy! More
by Alyssa Dunah
Employees Worked With
Isaac Barraza
