Envision Ford of Oxnard

The sales rep Walter was great. The management team is a bunch of jack xxxxx. I was lied to multiple times, the car wasn't in the quality they said it was after it was reviewed else The management team is a bunch of jack xxxxx. I was lied to multiple times, the car wasn't in the quality they said it was after it was reviewed else where. A third party mechanic said what they did to the vehicle was dangerous. Will never bring the car back here for maintenance and will never go here for a purchase again. I had to threaten legal action before they finally decided to help me. Not unique to this dealership but you can not call an add on "Optional" if I am not allowed to say no to purchasing it because it was already added to the vehicle, at that point it is just part of the cost. More

This was the worst experience I’ve had in a long time with the dealership I went in there to have a recall of my pet on my drivers passenger seat airbag which could and dangerous meet in danger me if I e with the dealership I went in there to have a recall of my pet on my drivers passenger seat airbag which could and dangerous meet in danger me if I ever had an accident they said it would be done in one day they said at the end of the day we didn’t get to it they said the next day it was theirs not gonna be possible to get done They said it would take one day from the very beginning. I even went to get my said I’m taking my car back because I can’t afford to leave it there because that’s my only transportation. They said they would get back to me and then when I went to pick up the car, they could not find my car it in InVision the whole property they were looking for my car. They finally found my car and the guy came out to the waiting room where I was patiently waiting for an hour and a half and said well we found the car but we can’t find the keys , I have to say Brian was very kind and did his best but I are you I would never send somebody to envision Ford. Oh I’m just been speaking the truth it was a terrible experience. More

I had a 7:30am appointment, i told them ahead of time that i had to wait there. They finished maintenance setvice on my truck at 2:30pm! Ridiculous, They have manuals that list times it takes to do every that i had to wait there. They finished maintenance setvice on my truck at 2:30pm! Ridiculous, They have manuals that list times it takes to do everything, why did they schedule so many people at the same time? More