Ed Howard Lincoln

How many superlatives can I use? After a dismal day visiting other Sarasota dealerships to determine which SUV brand, and model we wanted to lease, my grandson and I went to Ed Howard After a dismal day visiting other Sarasota dealerships to determine which SUV brand, and model we wanted to lease, my grandson and I went to Ed Howard Lincoln. What a remarkable difference. Joe Stratton was professional, friendly, helpful - a pleasure to work with - as was Jim Halas who worked with my husband and me the following day to finalize the lease. Joe asked the right questions which helped with the pricing due to my husband's pension program. At the previous dealerships the sales representatives were only interested in the highest monthly payment with the most money down. They played the games that I have experienced before. In addition to the honesty, and helpfulness, the MKC is a dream compared to the others I have had, and test driven. I love it, and will be a Lincoln devotee from now on. Whatever you are doing to make this the most pleasurable car buying experience ever - don't stop. Grandson Riley was impressed, too. He thinks "we" made the correct decision. More

Honesty, Integrety, Personal Care in Service We were fortunate to have our car serviced by an honest technician and to have a service department managed by an honest man with integrity and attent We were fortunate to have our car serviced by an honest technician and to have a service department managed by an honest man with integrity and attention to personal care. About a month prior to getting our car serviced for an A/C issue, we had lost an envelope with a large amount of cash obtained during a charity fund raiser. My wife thought she had placed it in the glove compartment, but we were unable to find it anywhere in the car. When servicing the A/C, the technician had to remove the glove compartment and discovered the envelope. With knowledge that we were traveling and not at our home location, he had the option of saying nothing and keeping the envelope, but he did the honest thing and brought it to the service manager Steve Fine, who promptly called to notify us and held the envelope for us to come retrieve. This demonstrates excellent management and choice of employees as well as a personal concern for customers. Thank you very much. More

Purchase of an MKT I worked with Joe Stratton on the purchase of my Lincoln MKT. Joe is very professional and extremely helpful. He answered all my questions, anticipat I worked with Joe Stratton on the purchase of my Lincoln MKT. Joe is very professional and extremely helpful. He answered all my questions, anticipated others and gave me many helpful suggestions. He's also a good guy. Doug McDonald also did a great job. Everyone was friendly and helpful. My 3rd Lincoln - 2nd from this dealership. I highly recommend Joe and the staff at Ed Howard. More

Grteat dealership and ownship We have been a Ed Howard customer for many years and many cars. Honest and straight shooters all!! They are just very impressive. -- JM at Bay Vill We have been a Ed Howard customer for many years and many cars. Honest and straight shooters all!! They are just very impressive. -- JM at Bay Village More

LIGHT FIXTURE REPLACEMENT AND COMPLIMENTARY SERVICE Took MKZ for recalled light fixture and service was very, very good. Lenora was very professional and polite. The complimentary car wash is always w Took MKZ for recalled light fixture and service was very, very good. Lenora was very professional and polite. The complimentary car wash is always welcomed but this time the wheels/hub caps were not cleaned. If the vehicle is washed using a drive-thru machine, the bottom section was not touched; a personal inspection would have easily spotted this and a piece of wet cloth would have completed the job. Armor All can help! More

Treated like a Princess Lenora Smiley, in the service department truly knows how to treat a customer. Many dealerships would have most likely dismissed my observation about Lenora Smiley, in the service department truly knows how to treat a customer. Many dealerships would have most likely dismissed my observation about discoloration in my seat, but the entire service team, including Steve and Terry, acknowledged the problem and ordered a replacement. On top of that they completed the job far quicker than anticipated and when I couldn't return to pick up the car, they locked it inside. Unlike other experiences I've had, I can do nothing but praise the professional and empathetic treatment I received from Lenora and the service team. I couldn't be happier. Thank you, Lenora and the entire service department for a job well done! More

Wonderful experience! Phyllis was wonderful to work with! We had a very specific list of needs in a vehicle, and she made it her mission to find us exactly what we needed, Phyllis was wonderful to work with! We had a very specific list of needs in a vehicle, and she made it her mission to find us exactly what we needed, with very quick turn-around. We love our Navigator and it was a pleasure doing business with Ed Howard and Pyillis. Great experience! More