Ed Howard Lincoln

Lenora was my service agent she is friendly , very Educated, and treats you like you’re important. She handled the service appointment and set me up with a loaner in case the part didn’t come in as s Educated, and treats you like you’re important. She handled the service appointment and set me up with a loaner in case the part didn’t come in as scheduled l, my car was finished the next day just as she said it would be ready ! More

All 3 ,Patricjl,Franki & Kyle were all during the sale,and servicing of the Nautilus. sale,and servicing of the Nautilus. More

Professional, polite, and knew their stuff. Roman was a pleasure to work with, especially after coming from another dealership that was out of the movie “Used Cars”. No xx… straight deal like Roman was a pleasure to work with, especially after coming from another dealership that was out of the movie “Used Cars”. No xx… straight deal like it SHOULD be. More

Very bad service! !!! We are paying for extra service and we get only partial service… it not right to be paying for service and not providing any service to our issue! !!! We are paying for extra service and we get only partial service… it not right to be paying for service and not providing any service to our issue!! The financial department is very rude and xxxxxxxx about customers!!!! More

My second time buying a vehicle from you guys great experience , will return again in the future experience , will return again in the future More

My experience was great, Jason and Bailey took care to make the sale comfortable. Thank you guys make the sale comfortable. Thank you guys More

Appreciate the service, excellent , thank you and we will be back! See you sooner than later. will be back! See you sooner than later. More

We have been satisfied customers of Ed Howard Lincoln for ten years. Thanks in large part to Ms Lanora Smiley in the service department. Always courteous and efficient. ten years. Thanks in large part to Ms Lanora Smiley in the service department. Always courteous and efficient. More

Lanore Smiley is the best. She is knowledgeable and always provides service that exceeds expectations. She is knowledgeable and always provides service that exceeds expectations. More

Not happy at all! Spent over 5 hours at your business waiting to get my vehicle fixed and ended up coming home with nothing done! As I was waiting I was not kept inf Spent over 5 hours at your business waiting to get my vehicle fixed and ended up coming home with nothing done! As I was waiting I was not kept informed as to what was happening with my vehicle. I kept trying to get answers as to what was happening but couldn’t get any answers from Lanora Smiley, the service advisor. I finally went to the service manager and he was finally able to get some answers. Then on top of it all, you charged me $95 for a diagnostic charge, even though you wanted to charge me much more. For what? You already knew what the problem was as I had the vehicle in to you about a month ago with the same problem that you didn’t fix then! We have Car Shield that we wanted to use and you did not like that either. Both the service manager and Lanora bad mouthed Car Shield and said continuously that they are hard to work with. I called the next day to arrange another appointment to try one last time to get this problem fixed and had to leave a message. I left my name, number, and message regarding this to Lenora and never received a call back! So after all this I have decided to go to a different company to finally get this car fixed! Having bought this Lincoln Navigator from your dealership I would have thought that I would get much better service than this! I am very disappointed with your customer service and will not recommend your service department to anyone. More