Dutton Buick GMC

One star is TOO GOOD to be completely honest. On October 18 I took my car in for service. The engine was making a ticking noise that had gotten louder over time. The service department stated On October 18 I took my car in for service. The engine was making a ticking noise that had gotten louder over time. The service department stated they would have it looked at within a certain period of time. I called for an update on my car after three weeks and was told they had not even begun to look at it, let alone diagnose the problem. After getting the manager involved they began tear down the following week after switching techs. I was told it was the cam shaft and the lifters. The total tear down took about another 3 weeks because of back and forth with extended warranty company. And that would put us at December 7th. From the 7th of December until the 18 of December they were waiting on parts that were on back order. By this time it had already been 2 months and all that had been done was the tear down and authorization of the work from the warranty company. After they got the parts on December 18 they started to put the parts back together on my vehicle. It is now over 3 weeks later and they still have my vehicle. I have been told every three or 4 days that the time of completion has been pushed back. This is completely unacceptable and has taken way too long. I would NEVER EVER BRING MY VEHICLE HERE AGAIN. If you are looking for a place to service your Cadillac, GMC, or Buick DO NOT TAKE IT TO DUTTON MOTOR CO. In Riverside. More

We just purchased a 2024 Yukon XL Denali from Dutton Buick GMC in Riverside, CA. Our sales advisor was Noaha Lara. He did a very good job with everything. We would definitely recommend Dutton to friends Buick GMC in Riverside, CA. Our sales advisor was Noaha Lara. He did a very good job with everything. We would definitely recommend Dutton to friends and family. Great job Noaha and Dutton. More

Excellent customer service, the team handled my transaction very well and smooth, Stephan and Tim great duo went above and beyond to make this purchase a great experience, without forgetting the fi transaction very well and smooth, Stephan and Tim great duo went above and beyond to make this purchase a great experience, without forgetting the finance lady Mrs Theresa great group of people I will recommend this place to anyone who is looking to purchase a vehicle and still want a great customer service experience More

No response from the dealer when I made any inquiry. I don't know what else i can say since I didn't get a chance to speak with anyone. I don't know what else i can say since I didn't get a chance to speak with anyone. More

Poor service! I bought a Cadillac Escalade as a certified preowned and started having problems a week after getting at home. Even with video proof done and will no I bought a Cadillac Escalade as a certified preowned and started having problems a week after getting at home. Even with video proof done and will not do anything to help me. More

Everyone is very helpful. They. Make sure to give you exactly what You need to take care of you car. Everyone is always very pleasant. They. Make sure to give you exactly what You need to take care of you car. Everyone is always very pleasant. More

Time Wasters! ! Our Cadillac had a recall issue, we called and booked an appointment and they said it would be an easy repair while we waited. We drove an hour to g ! Our Cadillac had a recall issue, we called and booked an appointment and they said it would be an easy repair while we waited. We drove an hour to get to the dealership to be told they didn't have the part and it would need to be ordered, then oh now its on backorder and they would call us when it came in. Why the xxxx couldn't they tell us before or even give us a courtesy call that the parts not in or available. I would not recommend this dealership for any kind of service. More

Really good customer service overall. Better telephone response for service would be very much appreciated though Better telephone response for service would be very much appreciated though More

Our sales consultant was Curtis Aitkinson and he did a fantastic job in providing great customer service! From beginning to end, Curtis was knowledgeable in answering all of our questions about the car we fantastic job in providing great customer service! From beginning to end, Curtis was knowledgeable in answering all of our questions about the car we purchased and is a very considerate sales person. He was responsive to our needs and took great care of us. This was our second Cadillac purchased at Dutton Motors and we’re very happy with the service their team provides. If you’re looking to purchase a used car at Dutton, make sure to ask for Curtis! More