Dublin Toyota

Test drive BJ Singh helped me with test drive he was humble and knowledgeable.. he never rushed.. I will recommend him...when ever I am ready I will go to Mr Sin BJ Singh helped me with test drive he was humble and knowledgeable.. he never rushed.. I will recommend him...when ever I am ready I will go to Mr Singh... More

New car buying Best dealership and staff.. I will recommend BJ Singh.. big lot and so many cars to choose from..managers are very helpful full and best thing accept Best dealership and staff.. I will recommend BJ Singh.. big lot and so many cars to choose from..managers are very helpful full and best thing accept true car., More

Patronizing, Disrespectful to Women? Recently at Dublin, Toyota. Met with a new sales person who referred many questions to Naj who checked with Mgr. Gabriel. I asked about dimensions, o Recently at Dublin, Toyota. Met with a new sales person who referred many questions to Naj who checked with Mgr. Gabriel. I asked about dimensions, options, origination site, etc. . . . Got some helpful info. Much of the time I found myself being spoken to in a patronizing, disrespectful manner. Pressed to buy a $1495 extra interior/ exterior warranty pkg.,; asked if I knew where Kentucky was as if I was an ignorant female; Mgr. "scoffed" at the manner / quantity of notes I had written ( What is all that? How can you read . . .? ) NOT HIS BUSINESS to ask or comment! Rude! Gabriel came back with a print-out of a car that matched my list of preferences. I thought I could take it home with me to review and use it to decide on purchasing the car or not. Instead, with no explanation, he grabbed it out of my hands and told me I couldn't take it. Really? What's the big secret? Earlier, Raj told me there were maybe 8 models with my option preferences. The message: Hurry up and buy or there won't be any more available. Surprisingly, a model with my preferences showed up with a price quote ( the page pulled out of my hand ). I took it back and said I'd read it there if I wasn't allowed to keep it. I was asked what I was thinking of spending? Gave a round figure of $30K - NOT a firm number. Gabriel told me no way I could buy a 6-cyl. XLE for that using a tone suggesting I was out of my league. I CAN AFFORD THE 6-cyl. XLE. His words and demeanor clearly assumed I had better set my sights lower. The reason I gave a round figure is because my research showed I did NOT have to pay MSRP ( S = suggested ). I believe their feeling was: Here's a woman; she probably does't know cars and car prices; person of color with minimal education; I can prey on her fears and push her to buy "EXTRA" protection pkgs.; she's an "easy mark" --- until she wasn't. I'm highly educated and know something about U.S. history and geography; I handle $$$ pretty well; I can afford an 6-cyl. XLE if I choose to. I've owned a Toyota Cressida and 6-cyl. XLE I can pretty well size up a patronizing, disrespectful, fast talking, hard sell ( greedy? ) sales pitch. One even tried to prey on my heartstrings with "we don't make a lot of money off the sale of each car; we have homes, kids to support; and . . ." ( Guess what. I started working at age 14 outside the family business in order to earn $$$ for BASICS: clothing, school supplies, extra groceries, eye glasses . . . I deserve to be treated with a whole lot more RESPECT and so does every other customer who walks into your showroom. I won't bore you with my "humble" life story and all the struggles my family went through; in some ways, continuing to go through. None of us turned into patronizing, preying, disrespectful "hucksters." I walked out thinking one BAD EXPERIENCE at Dublin Toyota years ago might be an aberration; give them the benefit of the doubt. This latest experience confirms to me NOTHING HAS CHANGED FOR THE BETTER! TOYOTA is an excellent company with generally excellent products. Surely, they could have better representatives selling their products, or, they should be supporting their reps in a way that discourages such behavior. More

The best place to buy a new Car! !! Came to this awesome dealership after I had a hard day.came across Rico Sammy bless his heart he made it so easy, he gave us the best treatment got u Came to this awesome dealership after I had a hard day.came across Rico Sammy bless his heart he made it so easy, he gave us the best treatment got us into affordable vehicle for my pocket and for my child.being a single parent is not easy but when you find someone that helps you and makes you feel special even for just a few hours that's the best gift ever.thank you Rico Sameyee & Dublin Toyota you Rock! !! More

The Worst Experience You can Imagine --It's Dublin Toyota DON'T go to Dublin Toyota unless you're interested in visiting the dealership from xxxx. Be fully aware there will be a BIG chance you will get ri DON'T go to Dublin Toyota unless you're interested in visiting the dealership from xxxx. Be fully aware there will be a BIG chance you will get ripped off by ruthless salespeople with nothing in their line of sight except for dollar signs. I went there to trade my car in and I was taken so bad, it should have been illegal! First, these atrocious walking masses of greed took my car, with a base blue book value of $4500, and gave me S1.00 for it. Of course, I was a first-time buyer and did not ask the pertinent questions. Because of that, I was completely taken by the OPTIONAL warranties I NEEDED that HAD to come with the CAR (and I DID not need any of them). And, they have a system for scamming unsuspecting people. By the time I was done, I had completely given away my car, for free, and bought a TON of warranties I didn't know I didn't need and spent twice as much as I had budgeted for. Did they care that I had a family with a limited budget that I HAD to stick to? No. These cutthroat salespeople suffer from a severe case of avarice and it's your best bet to check out another dealership. More

Thank you Timo and Pam for a hassle free experience My husband and I've been looking at used RAV4 for weeks in and around the Bay Area. We sent an online inquiry to Dublin Toyota for one that we really My husband and I've been looking at used RAV4 for weeks in and around the Bay Area. We sent an online inquiry to Dublin Toyota for one that we really liked. Timo Curran reached out to us almost immediately. We checked out the car and test drove it that same very night. Pamela Whitehead walked us through all the features of the car and answered our never ending questions very patiently, despite the late hour. Pamela and Timo are both very professional. I could tell that they were sincerely trying to find us the best car at the right price while respecting our budget. They weren't pushy at all. This car was our first big purchase as a married couple, and we were nervous. It's not at all hard to find a well priced Toyota RAV4 in the Bay Area. In our weeks long search, we found several. But the reason we decided to go with this particular car and dealership was because of our interactions with Pamela and Timo. They really put our minds to rest! After we decided on the purchase, Gill helped us take care of all the tedious paperwork. He, too, was very patient with all our questions about financing and walked us through everything very meticulously. Like I said earlier, it's not hard to find good car deals around the Bay Area. However, it is hard to find good and diligent sales people. If you want to avoid all the hassle and cringing that goes with car buying, go to this place. I'm definitely recommending this place to our friends all thanks to these three folks. More

Horrible!!! I had the worst experience buying my current car from Dublin Toyota and I feel cheated. If you need consultation to buy your new car DON'T GO to this I had the worst experience buying my current car from Dublin Toyota and I feel cheated. If you need consultation to buy your new car DON'T GO to this dealership. They want to sell you a car as highest price they can no matter what you are looking for. They don't care about your needs and desire.They sold me a car thousands of dollars higher than the fair market price!!! and when I went back and claimed about taking away my trust: NO Responsibility.... There is also no customer relationship department to listen to customer's voice, so if you want to claim about something you just have to deal with the sales person and maybe sales manager that they wouldn't care about customers after they were successful selling a car. Finally after a week I could talk to the Sales manager, who have told me: I know you are unhappy and I can not do anything for you, next time do more research when you want to buy a car... I'm really unhappy and wouldn't go back to that place again. NO RESPONSIBILITY THERE More

Horrible experience, Poor managment My daughter and I went to look at cars and worked with a saleslady named Laurisa (may have the spelling wrong). She was very helpful at first but as My daughter and I went to look at cars and worked with a saleslady named Laurisa (may have the spelling wrong). She was very helpful at first but as the night wore on we were pressured and told if we didn't take the car that evening the price would go up if we came back the next day. Also, we were told they would write into the contract we had 48 hours for our private mechanic to look at the car and if there was "anything" we didn't like that we could rescind the purchase contract. There was no mention of a charge to do this until later when some guy got involved and said there would be a $750 charge to do so. Bottom line is the sales lady was decent and nice at first but seemed to be pressured by management to the point she began to pressure us. Management insulted us and disrespected us. Corporate Toyota should know they have management like this because it gives dealerships a bad reputation. I can't believe there are still sleazy car people out there in this day and age. The manager earlier was yelling at one of his employees and apparently dropped the "f" bomb on him several times. I hadn't heard this but my daughter did. What an terrible impression to make on people. The owner of this dealership should fire this management team. If any of these managers are part of the ownership then I am surprised they have any return customers. This is the kind of thing that gives the car business a bad name. If the dealership had nothing to worry about then why did they want to pressure us into buying the car that night or charge us $750 to have a mechanic look at the car? This is not good business practice. When I called my brother to ask him advice my daughter overheard one of the managers say that I was talking to another dealer and not to answer my questions. What a bunch of losers and it is certain they will never gain our business.. In addition, after my daughter's boyfriend joined us he overheard them saying something about me and he didn't want to tell me for fear I would have gone back in the dealership to confront them. What intelligent, decent person would want to deal with anyone like this? Take your business elsewhere is our advice. When there are other dealerships that offer similar products it often comes down to customer service and this dealership won't last long as long as this management team is in place. More

Friendly and Understanding I've bought three cars and Russ was the most up front and sincere salesman I've worked with. He didn't want to waste my time and was very thoughtful a I've bought three cars and Russ was the most up front and sincere salesman I've worked with. He didn't want to waste my time and was very thoughtful and thankful for our business. We highly recommend Russ. More

Nasty Experience Worst experience.Spoke with Nima Masoudian over email. He promised 2015 Sienna XLE predawn mica with Nav, carpet mat package, cross roof rails for $15 Worst experience.Spoke with Nima Masoudian over email. He promised 2015 Sienna XLE predawn mica with Nav, carpet mat package, cross roof rails for $150 less than the lowest quote. Said there were also other colors available. On emailing the lowest quote, not ready confirm the price, asked to come-in. On entering showroom told me I was 5 minutes late, just tossed the car keys and asked me to look for the car by myself (would join us later). Took me few minutes to locate the car. "THE CAR WAS DIRTY INSIDE/OUTSIDE". LOOKED LIKE A SHOWROOM CAR THAT WAS HEAVILY TEST DRIVEN AND THEY WANTING TO GET RID OF IT. I told him so. He did not offer me a test drive. Instead took me for a spin in the parking lot to see other cars that did not meet my requirements. Drove very roughly over curbs without caring about my 7 months pregnant wife. Not ready to sell me another car. Not willing to get car from another dealer. Not willing tell me what it would cost to buy another car same specs. VERY RUDE. More