Don Ledford Automotive

Horrible This place will be lucky if I don't call Channel 9 news. I bought a new to me used car off their lot last week on 04/10/14 and today it basically quit This place will be lucky if I don't call Channel 9 news. I bought a new to me used car off their lot last week on 04/10/14 and today it basically quit running when I turned the air conditioner on. I brought it to service and they told me it would be 85 dollars to test it. I still have the drive out tag. I went to find the sales associate that sold me the car (it was not Robert) and he basically told me that I had a lead foot and that there wasn't anything wrong with the car. I took it to Larry Hill Ford and they told me the transmission had problems and certain things needed replaced. but, the good news was it was covered under factory warranty. Don Ledford is a bad place. They lie to and cheat the customer. I will never ever recommend them to anyone and in a couple of years when I do purchase a New car it will be at Larry Hill ford and NOT Don Ledford More

I just leased a new GMC Terrain from Don Ledford Automotive in Cleveland. I cannot imagine a more positive car-buying experience! The salesman, Zack, was very knowledgeable about the vehicles that Automotive in Cleveland. I cannot imagine a more positive car-buying experience! The salesman, Zack, was very knowledgeable about the vehicles that I tested (3 different models), and Rod, who arranged the financing was great as well. I was greeted with a smile and treated with respect at all times, by all of the staff members that I encountered. (This is not always true when a female goes in to buy a vehicle). While I ended up with one that was on the lot, I originally was looking at a different model with features that they didn't have. They were very accommodating in trying to locate one that had the features that I wanted. This was my second time dealing with Don Ledford Automotive and both times have been great. I will definitely recommend them to friends who are in the market for a new vehicle. More

This has been by far the best buying experience ever. I drove about an hour to buy a used Camry for my son. I found it online and they had the best price by far and they even lowered it a bit for us. It to drove about an hour to buy a used Camry for my son. I found it online and they had the best price by far and they even lowered it a bit for us. It took the bank a couple of days to get the paperwork for the financing to us and the dealership held the vehicle for us! Bill was really great. He never pressured us to buy a more expensive vehicle or any extras. he went through all the details of the vehicle and explained how to work everything. While we were there, he offered us coffee, water and even breakfast! We were given all types of gifts too (like hats and key chains). They did an oil change, changed the filters, washed the car and even filled it up with gas. If you want to be treated like you really matter, go to Don Ledford Automotive in Cleveland, Tennessee. More

Of all the dealings from the sale of my Buick to service visits Don Ledford has been everything anyone could ask for in a dealership. visits Don Ledford has been everything anyone could ask for in a dealership. More

The dealship is close to home. The staff is very friendly. They always do and great job and they always answer any questions that I might have. friendly. They always do and great job and they always answer any questions that I might have. More

I have been a customer since 2005 when I moved into the area. I have always gone to Don Ledford for service and purchases. I have purchased two cars and leased a third. I go there for all service related w area. I have always gone to Don Ledford for service and purchases. I have purchased two cars and leased a third. I go there for all service related work and maintance. More

Service reps are very helpful. They explain what needs to be done, and always check with me for approval before proceeding with work on my vehicles. On occasion when a problem has not been corrected, the to be done, and always check with me for approval before proceeding with work on my vehicles. On occasion when a problem has not been corrected, they have promptly addressed the issue, with no further charge to me. At no time have they recommended repairs that were not necessary. I will continue using them for service on my vehicles. More

This dealer was excellent. Such great and friendly service, and great prices. I love the rewards program too. I left this dealer feeling so joyous due to the excellence of the customer service. What a service, and great prices. I love the rewards program too. I left this dealer feeling so joyous due to the excellence of the customer service. What a great team you all have. Excellent. More

I enjoy your dealership for the convenience & the service dept. Jeff & Justin are awesome - I receive VIP service, every time I bring my car in for service. I, also, appreciate the "loaner car" and service dept. Jeff & Justin are awesome - I receive VIP service, every time I bring my car in for service. I, also, appreciate the "loaner car" and shuttle service that is offered & provided. Thanks for making my service experience, so pleasant. Arielle F. Bond More

Our car buying experience was pleasant and painless, unlike most other experiences in our past. Mac was extremely accommodating to me, especially since i have difficulty walking long distances. He bro unlike most other experiences in our past. Mac was extremely accommodating to me, especially since i have difficulty walking long distances. He brought potential vehicles to the showroom front door for me! Everyone in the office was kind, friendly, and accommodating. My husband and I are well pleased with our Acadia, and especially with the price and service that goes along with it! I certainly do recommend Don Ledford to all I know! Marilyn St. Pierre More