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Dirito Brothers Walnut Creek Volkswagen - Service Center

Walnut Creek, CA

4.7
2,970 Reviews
Call Service Center (925) 448-9940

2,970 Reviews of Dirito Brothers Walnut Creek Volkswagen - Service Center

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May 30, 2023

Brought it in for tire repair. It was an insurance repair. I thought it would take all day. Wrong! Took like an hour. Thanks, Sean! More

by BIZ4ETHIX
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 30, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

We are thrilled to learn that your tire repair was smooth and successful with our Service Team. Thank you for leaving this wonderful review for us at Dirito Brothers Walnut Creek Volkswagen. We hope to see you back soon.

May 28, 2023

Service staff was very friendly and professional. Sales rep let me test drive an Atlas while I was waiting for my Tiguan to be serviced. Pleasant and comfortable waiting area. More

by DANIELANTHONYGARCIA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Benitez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shannon Sousa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tim Luong
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May 29, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

Hello, we are so glad to learn that our Service Team was friendly and professional while assisting you. Thank you for also pointing out how they let you test drive a Volkswagen Atlas while they were taking care of your Tiguan. It also makes us happy to know that you enjoyed our waiting area and found it to be comfortable. We appreciate you taking the time to write us this wonderful 5-star review and are available to assist you here at Dirito Brothers Walnut Creek Volkswagen if you have any future automotive needs.

May 28, 2023

Excellent service! I was in and out quickly and my service advisor, Marina was awesome! More

by robinhuffman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marina Felix
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 29, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for this 5-star review of our Service Team. It is wonderful to see they got you in and out quickly during your visit. If there is anything else we can help you with at Dirito Brothers Walnut Creek Volkswagen, be sure to let us know!

May 28, 2023

Easy in east out Asking for fifteen works is rude a person. Customer should just put what they want and you shouldn’t require a certain amount of words. The only complaint I have is this question on yo More

by jrrjohn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 29, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for taking the time to share your experience with us. We are happy to see that our team provided you with an easy and efficient visit to Dirito Brothers Walnut Creek Volkswagen. If there is anything else we can help you with, don't hesitate to let us know.

May 27, 2023

Easy, fast, interview helped with getting exactly what I needed, nothing less nothing and nothing more. More

by MA1204
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Terrance
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May 28, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

We are delighted to see you got exactly what you needed from our team here at Dirito Brothers Walnut Creek Volkswagen! Thank you for taking the time to write this 5-star review and let us know. We would be pleased to work with you again anytime. Have a wonderful day.

May 27, 2023

Excellent service in terms of communication, knowledge and just overall experience. Sean was extremely helpful and I would highly recommend this dealer More

by PMODERN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 28, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

We are glad to read that our team here at Dirito Brothers Walnut Creek Volkswagen provided an excellent experience, and you were pleased with their knowledge and communication. Thank you for your perfect review, and recommendation of our dealership.

May 27, 2023

As usual communication was excellent and service was comprehensive. Even when an issue was discovered during the test drive following the service the cause and action taken was explained to me in great More

by DKATSIS70
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 28, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

We are delighted to see that our Service Team provided you with excellent communication and comprehensive service here at Dirito Brothers Walnut Creek Volkswagen. It is nice to see they also took the time to explain everything to you in detail. We appreciate your loyalty and this 5-star review. If there is anything else we can assist you with, please let us know.

May 26, 2023

Handled my issues quickly and professionally. Listened and made sure all my concerns were resolved. Thank you again :) More

by kellyheather2016
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 27, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for the great rating and review. We are happy to see our Service Team at Dirito Brothers Walnut Creek Volkswagen was very professional while listening to your concerns and resolving your issues. We thank you for your business.

May 25, 2023

We purchased a brand new car in March and the dealer couldn’t find the spare key. After two months the spare key was finally delivered. I dropped the car off for 3.5 hours so the key could be programmed More

by ANNETTEPUTNAM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Unknown
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May 26, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

Hello, We value your feedback here at Dirito Brothers Walnut Creek Volkswagen and the opportunity to speak with you about a spare key would be appreciated. When you can, please reach out directly so we can discuss this in greater detail. Thank you, Kyle Ritola General Manager (925)-934-8224 kyleritola@dirito.com

May 24, 2023

Friendy service . No hard push.Highly recommend. But I will wish to have a free car wash lol. More

by ONCITYCE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marina Felix
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sean Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nanika, Tim Luong
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May 25, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for the glowing review. Our team here at Dirito Brothers Walnut Creek Volkswagen is proud to read that you had a friendly and great experience with us. Please feel free to contact us again if we can do anything else to assist you.

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