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Dirito Brothers Walnut Creek Volkswagen - Service Center

Walnut Creek, CA

4.7
2,969 Reviews
Call Service Center (925) 448-9940

2,969 Reviews of Dirito Brothers Walnut Creek Volkswagen - Service Center

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July 14, 2023

quick and precise service appointment. Kept me well informed along the way. Accurate and down to the facts. More

by JKOT3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marina Felix
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 15, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

Thanks for the five-star review. We are happy to learn our Service Department was able to keep you informed and met all your needs. We hope you continue to choose Dirito Brothers Walnut Creek Volkswagen for all your automotive needs.

July 14, 2023

quick and precise service appointment. Kept me well informed along the way. Accurate and down to the facts. More

by JKOT3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marina Felix
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 15, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for taking the time to leave a positive rating and review for us at Dirito Brothers Walnut Creek Volkswagen. We are happy our Service Team was able to assist you with such quick and precise service. We thank you for your business.

July 14, 2023

This service was a pleasure from beginning to end. The diagnostic was accurate and the service of my car was exceptional. I would highly recommended them. More

by MULLIMAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Unknown
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Jul 15, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for the positive review and for recommending our services. It is wonderful to know that our Service Team was a pleasure from the beginning of your service to the end. You can always count on Dirito Brothers Walnut Creek Volkswagen for your automotive needs.

July 14, 2023

Sean, was my service tech and kept informed to everything going on with my Atlas More

by MLEASE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 14, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

Hello, Dirito Brothers Walnut Creek Volkswagen wants to thank you for your positive review. It's great to read that our Service Team provided an informative experience for you and feel free to reach out to us for any further needs you may have in the future.

July 13, 2023

I had a very good experience. My car was sorted out pretty quickly and you guys graciously provided me with a ride home. Marina, my contact, was extremely efficient and friendly. More

by STEVENRAHMAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marina Felix
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 13, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

Hello Steve, thanks for this review! We are so happy to know you received a quick and gracious experience here at Dirito Brothers Walnut Creek Volkswagen. Come see us again!

July 13, 2023

The service rep was vey helpful. All went good. My car was ready as I was told. More

by JOANBILLECI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 13, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

We are proud to see that you had a great experience, Joan. Our team always values helpful assistance. Thank you for taking the time to rate our team here at Dirito Brothers Walnut Creek Volkswagen.

July 12, 2023

The service was timely and professional. They were able to tend to my car and have my maintenance completed in a reasonable time. More

by kristeenhlaut
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marina Felix
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sean Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tim Luong
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Aug 07, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

Hello, it is rewarding to learn that you received timely and professional service during your recent visit with us! We are pleased to know that our Service Team could perform this maintenance on your vehicle in a timely manner. Thank you for leaving us this excellent 5-star review and if there is anything else that we can do here at Dirito Brothers Walnut Creek Volkswagen, please do not hesitate to contact us.

July 12, 2023

I picked up my car after having 6 fuel injectors replaced and a few days later it’s shaking, can’t get passed 60mph, and I can occasionally smell gas in the cabin. Basically my car is worse off after their “ More

by RAYMOND LEJANO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Terrance
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Aug 07, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

Raymond, Thank you for sharing your review. I appreciate you bringing your service experience to my attention. I would like the opportunity to discuss the fuel injector replacement performed by our Service Team. Can you please reach out to me at your earliest convenience? Best, Kyle Ritola General Manager (925)-934-8224 kyleritola@dirito.com

Aug 08, 2023 -

RAYMOND LEJANO responded

I tried calling as asked by the general manager and left a message. My car was in the shop for about 2 weeks. During that time I didn’t get any updates on my car until the day it was ready. I understand that my service advisor was out on leave but I spoke to the other 3 service advisors who each told me they needed to speak to the technician and will call me back. I didn’t get a call back by any of those service advisors. When my service advisor returned he called me to say my car was ready to be picked up. I am physician that takes call and need a reliable car to get to the hospital.

July 11, 2023

From beginning to end the service was great. Easy to communicate with and completely diagnosed the problems with my car and it now drives like new. I highly recommend. Terrance wasn’t advisor an More

by MULLIMAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
friendemic friendemic
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Terrance was my advisor and whomever did my service was excellent
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Jul 11, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for the excellent rating and review, Mulliman. We are happy to see our Service Team at Dirito Brothers Walnut Creek Volkswagen was able to diagnose and make the repairs needed for your vehicle. We thank you for your recommendation.

July 11, 2023

Dealing with Dirito Bros VW has always been a pleasure. Kevin told me what to expect from the check on the A/C and the work was done on the schedule promised. More

by JRDUNCAN613
Service Time
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 12, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

We are happy to have your continued loyalty and it was our pleasure to have you come visit us again at Dirito Brothers Walnut Creek Volkswagen. Thank you for trusting our Service Team to provide you with details of what to expect when repairing your air conditioning in a timely manner. We appreciate your five-star review and we are grateful for your business.

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