Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
Dirito Brothers Walnut Creek Volkswagen - Service Center
Walnut Creek, CA
2,967 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
Service Price Transparency
Workmanship
Service Time
Service Communication
2,967 Reviews of Dirito Brothers Walnut Creek Volkswagen - Service Center
Sort by
September 16, 2023
Excellent service - clear communication and they did everything I asked for and they were done on time. everything I asked for and they were done on time. More
by heiditimken
Verified CustomerEmployees Worked With
September 16, 2023
Amazing service and great communication. Drop off and pickup makes easy and clean facilities. Wonderful Drop off and pickup makes easy and clean facilities. Wonderful More
by GREGORY_AMES
Employees Worked With
September 16, 2023
I would definitely come back again, not only to service the vehicle that I already own but to purchase another in the future. the vehicle that I already own but to purchase another in the future. More
by NEWSONJOHNNIE
September 15, 2023
Excellent service and very friendly staff. My car was done on time and everything was taken care of perfectly. I wouldn't go anywhere else! My car was done on time and everything was taken care of perfectly. I wouldn't go anywhere else! More
by jopalmer7790
Employees Worked With
September 15, 2023
Kevin was extremely helpful and courteous. I was in a bind and he immediately kicked in to help, no questions asked. He did a great job. I was in a bind and he immediately kicked in to help, no questions asked. He did a great job. More
by CHRIS.CASTELEYN
Employees Worked With
September 14, 2023
Marina and the entire team at Dirito Brothers are truly amazing!! I wouldn’t take my VW anywhere else!! amazing!! I wouldn’t take my VW anywhere else!! More
by GINAMIGNANI
Employees Worked With
September 14, 2023
Excellent service. Showroom clean, waiting room is comfortable, overall nice. Sales: Zack Tziolis was pleasant to deal with, made our car purchase a cinch, great se Showroom clean, waiting room is comfortable, overall nice. Sales: Zack Tziolis was pleasant to deal with, made our car purchase a cinch, great service. Finance Dept. : Shout out to Erin. She was pleasant & incredibly knowledgeable. Service: Compliments to Ricky Quintana and Shannon Sousa for their excellent work, productivity & efforts to achieve such high standard of service. Kept us apprise of the process. Over all: Everyone's attitude towards their work is on an entirely different level. More
by Marilyn
Employees Worked With
Other Employees :
Ricky Quintana. Five Star to him.
September 12, 2023
I bought this car from Dirito and prepaid maintenance at same time. Apparently, prepaid maintenance doesn’t include tire rotation. In addition, over four years of taking my car to them for service, they nev same time. Apparently, prepaid maintenance doesn’t include tire rotation. In addition, over four years of taking my car to them for service, they never asked me if I wanted to pay extra to rotate my tires. Meanwhile, they apparently reported to Carfax that my tires were rotated because I got emails from Carfax congratulating me on keeping my car up to date. As a result, my tires were never rotated and I have two tires that need replacement and two that still have life left. I asked to speak to service manager. Never heard from her. They want almost $1000 to replace two tires! I will never use this dealer again. More
by JAYFEIST
Employees Worked With
September 10, 2023
It is a new car, service was prepaid, but I has to pay. Horrible experience. Horrible experience. More
by mhavel
Employees Worked With
