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Dirito Brothers Walnut Creek Volkswagen - Service Center

Walnut Creek, CA

4.7
2,962 Reviews
Call Service Center (925) 448-9940

2,964 Reviews of Dirito Brothers Walnut Creek Volkswagen - Service Center

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November 19, 2023

We had a problem with the air-conditioning in our car and it was finally fixed in less than 1 day. More

by EDWARDLDUNN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 20, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

We appreciate your high rating and are pleased to know the air-conditioning in your car was fixed swiftly at Dirito Brothers Walnut Creek Volkswagen. Thank you for trusting our service team.

November 19, 2023

Kevin did everything he had to do to make sure my problem solved. He’s brilliant and knows his job More

by DSASAM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 20, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

It's pleasing to know that Kevin provided a smooth solution for you. His expertise is indeed beneficial at our Dealership. Thanks for the 5-star rating!

November 17, 2023

everyone was pretty nice and my service went smoothly. Service was a bit pricey but I did appreciate them checking out my breaks and tires More

by REBECCACRIPE4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marina Felix
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sean Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 18, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

We're pleased to hear you found our service smooth at Dirito Brothers Walnut Creek Volkswagen. Noted on the pricing, and glad that checks on your brakes and tires were of added value. Thanks for your assessment.

November 17, 2023

My dealer experience thus far with my GTI has been flawless. Every need I've had has been addressed within reason, and that's all anyone can really ask for. More

by ATPHOTO75
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marina Felix
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 17, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

It's good to know your experience with your GTI at Dirito Brothers Walnut Creek Volkswagen has met expectations. Ensuring our customer needs are addressed within reason is key for us. Thank you for the 5 star-rating!

November 17, 2023

Excellent service, great customer service, and they even provided a Lyft ride to and from the dealership. More

by MSSHANIBOBO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marina Felix
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sean Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 17, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

We're pleased that both the service and our Lyft transportation option at Dirito Brothers Walnut Creek Volkswagen met your needs. We appreciate your kind words.

November 16, 2023

excellent service , fixed the problems 100% very happy with your service always A plus service More

by jonberke
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marina Felix
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 17, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

We appreciate your positive feedback about our service at Dirito Brothers Walnut Creek Volkswagen. We'll continue working hard to maintain this standard. Thank you!

November 16, 2023

The service is good and the representatives are always friendly and are able to explain everything. More

by Schneckenhase
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 29, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for the feedback about the team here at Dirito Brothers Walnut Creek Volkswagen. Your business and review is appreciated.

November 16, 2023

Can't help me because they don't want to help really bad services not recommended More

by PLASCENCIA.RUBEN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Marina Felix
1.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 17, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

Hello, Your satisfaction is our goal here at Dirito Brothers Walnut Creek Volkswagen. When given the opportunity, I would like to learn more about the level of customer service and care you received from our team. Will you please reach out to me so we can discuss your feedback in greater detail? Thank you, Kyle Ritola General Manager (925)-934-8224 kyleritola@dirito.com

November 13, 2023

I brought my car in for a regular service. Within one week, my power steering fluid ran out while I was on the freeway. This was obviously a very dangerous situation, and I was very upset that More

by jessicanatkin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
N/a
Report | Print
Nov 14, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

Hello, Please know that we take your feedback very seriously. I would very much like to learn more about your experience, as we always seek to improve. Would you please reach out so we may discuss this in greater detail? Thank you, Kyle Ritola General Manager (925)-934-8224 kyleritola@dirito.com

November 12, 2023

Kevin was awesome. Helped me figure out how to get my car there, considerate of my kids and our schedule, and communicative throughout the process. More

by kwinterbotham
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 12, 2023 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for sharing your positive experience with understanding how to transport your car and the consideration over scheduling. The indicator of good communication at our Walnut Creek Volkswagen location is truly appreciated.

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