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Dirito Brothers Walnut Creek Volkswagen - Service Center

Walnut Creek, CA

4.7
3,039 Reviews

3,039 Reviews of Dirito Brothers Walnut Creek Volkswagen - Service Center

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February 13, 2025

Marina is an excellent rep. So friendly and efficient! She went above and beyond. Fantastic! Fantastic! More

by RKNEVILLE
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marina Felix
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 14, 2025 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for your kind words. We're pleased to hear about your experience with our team at Dirito Brothers Walnut Creek Volkswagen.

February 13, 2025

I had a very nice experience when I took my ‘24 Atlas Cross Sport in for it's first scheduled service. The service staff was welcoming and very helpful. I was in and out in an hour and 15 minutes! Diri More

by MWLANGFORD82
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alberto
Feb 14, 2025 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for sharing your experience with the scheduled service on your 2024 Volkswagen Atlas Cross Sport. It's great to hear that our team made it pleasant and efficient. We appreciate your support here at Dirito Brothers Walnut Creek Volkswagen!

February 12, 2025

I have had my cars serviced here for over 20 years, My GTI and my "R" I have always had top notch service, the cars run great and keeping up on your service is the most important part. More

by 62otto
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marina Felix
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sean Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 13, 2025 -

Dirito Brothers Walnut Creek Volkswagen responded

We appreciate your loyalty over the years. It's great to hear how well your Volkswagen GTI and Golf R are running with our service here at Dirito Brothers Walnut Creek Volkswagen. Take care and drive safe!

February 12, 2025

Service was punctual and friendly, and done to the specifications at a reasonable cost. Thanks. More

by bicyclesforeveryone
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marina Felix
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 14, 2025 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for your kind words about our service at Dirito Brothers Walnut Creek Volkswagen.

February 10, 2025

I think I filled this survey out previously, but just to be sure, Kevin is great! He's someone I feel I can trust to have my best interests at heart and that is rare these days. More

by RASOUZA2149
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 13, 2025 -

Dirito Brothers Walnut Creek Volkswagen responded

It's great to hear that you had such a positive experience with our team. Thank you for the kind words and taking the time to share your thoughts about Dirito Brothers Walnut Creek Volkswagen.

February 09, 2025

Maintenance is not a matter of if you need it, but when you need it. When I need expereinced service and sales, I know Dirito Bros is reliably consistent and trustworthy, every time. More

by chriskostal
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sterling Daniels
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Dirito
5.0
This rating includes all reviews, with more weight given to recent reviews.
Augusto”Gus The Bus” Davila
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Benitez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin Hubert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marina Felix
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sean Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jorge, porter and courtesy follow-up call guy
Feb 10, 2025 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for trusting Dirito Brothers Walnut Creek Volkswagen for your service and sales needs. We appreciate your continued support and kind words. Wishing you safe travels ahead.

February 09, 2025

Marina Felix is one of the best! I have come to expect excellence in customer service from Dirito Brothers, ever since we leased our ID.4, and this time working with Marina Felix ex More

by AMOULIK
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marina Felix
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 10, 2025 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for sharing your positive experience with Dirito Brothers Walnut Creek Volkswagen. It's wonderful to hear how our team consistently meets your expectations. We appreciate your ongoing trust in us and will continue delivering the service you rely on.

February 09, 2025

Sean was amazing! He went above and beyond with scheduling my car into get serviced. He was able to set the expectation on a potential lengthy repair and was even ab More

by ALYCIAANDALBERT
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 10, 2025 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for sharing your experience with our team. We appreciate your kind words and are glad to hear that everything went smoothly during the repair process at Dirito Brothers Walnut Creek Volkswagen.

February 08, 2025

Marina is the consummate service professional and excels in the scope of her knowledge, her prompt responses, and amazing personality. More

by Pamela_schroeder
Recommend Dealer
Yes
Employees Worked With
Marina Felix
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 10, 2025 -

Dirito Brothers Walnut Creek Volkswagen responded

We're grateful for your kind words about our team at Dirito Brothers Walnut Creek Volkswagen. Thank you for sharing your experience with us.

February 08, 2025

Sean was friendly, efficient and knowledgeable about the work to be done. Having the car washed before pickup was a nice bonus. More

by larrykeiffer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 10, 2025 -

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for your kind words. We're pleased to hear about your experience with our team at Dirito Brothers Walnut Creek Volkswagen, and we're glad you enjoyed the car wash. Take care!

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