Dirito Brothers Walnut Creek Volkswagen - Service Center

Got the call that my car was ready. Arrived at the dealer and it took them 30 minutes to get it for me. Arrived at the dealer and it took them 30 minutes to get it for me. More

Easy to schedule, i was able to get an appointment right away and the ease of brining my car in for service i was so convenient. away and the ease of brining my car in for service i was so convenient. More

Shannon and the service advisor took excellent care of me. They went above and beyond to repair my car and help me out at a tough time. I’m very grateful and appreciative of the Dorito team. Thank you me. They went above and beyond to repair my car and help me out at a tough time. I’m very grateful and appreciative of the Dorito team. Thank you More

Siri to bros always providing Great customer service. They are punctual and very transparent with their communication on how long your car will be serviced for They are punctual and very transparent with their communication on how long your car will be serviced for More

Great service! Very nice that a Lyft is provided while work is being done. Customer service is on point at the Dirito Bros location! Very nice that a Lyft is provided while work is being done. Customer service is on point at the Dirito Bros location! More

Friendly, helpful and knowledgeable staff for my id4 service. I had all my questions answered about my service agreement service. I had all my questions answered about my service agreement More

I received excellent customer service and the agent provided all the information I need and was nice. provided all the information I need and was nice. More

The text service used to communicate with service writers needs a big upgrade. i had used the text service to communicate Friday evening after i had dropped off the vehicle. after speaking with the service w needs a big upgrade. i had used the text service to communicate Friday evening after i had dropped off the vehicle. after speaking with the service writer he said that any questions or change of information that the text number is alright to use. messaged friday evening around 8pm knowing that the vehicle was to be worked on 9am saturday. message wasnt read till after the vehicle service had been completed. I had changed my mind about one of the services rendered. not a massive hiccup, but still a bit of hinderance More

Marina and Kevin took exceptional care of me and my baby as always. My window was broken the night before. I drove by the shop to see if they could squeeze me in. No one batted an eye at my unannounced ar as always. My window was broken the night before. I drove by the shop to see if they could squeeze me in. No one batted an eye at my unannounced arrival. Checked the part, they had it, called the fixer upper and he said he could squeeze me in. 3 hours later, I got a call that everything was done. Fast, friendly, and more accommodating than I could have ever imagined. I can't thank the Dirito team enough! More

I called to check on my car, for rental car reasons, I was transferred to a voicemail. I called back to ask if I can speak to a live person because I had a certain window for the rental. The lady who answ was transferred to a voicemail. I called back to ask if I can speak to a live person because I had a certain window for the rental. The lady who answered the phone said she would take a message and have them call me back, I said ok and then she hung up. I quickly called back to ask if she needed my information to leave a message, such as my name and phone number and to my surprise, the phone was picked up and she hung up again. There was no hello, there was no, can you please hold. Nothing. So I called back again, and she hung up again. I called back again and a man answers the phone and was surprised to hear I got hung up on. He assured me he wouldn’t have up on me and put me on hold. From there I spoke to my advisor about the car. He said since my 5 day rental with my warranty was up there’s nothing they can do about that and my car still won’t be ready until maybe the following day. (It was in the shop more than 5 days prior) I eventually called the car rental place and to my surprise the dealership added a day for me. I was so stressed out the entire morning about what I’m going to do, how will I get my child to school, how will I get to work, only for them to not communicate with me. I am greatful for the added day. I just wish communication took place instead of hanging up on me and then telling me there’s nothing they can do. 2 stars for added an extra day. Besides that… I did not have the best experience with them. I wasn’t mean to anyone, didn’t yell at anyone. This was my first experience with Volkswagen ever. More