Dirito Brothers Walnut Creek Volkswagen - Service Center

For over twenty years I have used Dirito Brothers for my Jetta and Passat. Always friendly, thorough and educational. Never a team trying to sell my car for a new model. Professional and I trust the workers Jetta and Passat. Always friendly, thorough and educational. Never a team trying to sell my car for a new model. Professional and I trust the workers. More

Service department at DIRITO Brothers was able to get a part for my 2001 VW that is no longer manufactured by Volkswagen. They were able to fix the check engine light. I had thought it was time to retire t part for my 2001 VW that is no longer manufactured by Volkswagen. They were able to fix the check engine light. I had thought it was time to retire the car but they were able to fix it. More

Marina was really helpful on dealing with my car’s recall. They’ve managed to finish it early recall. They’ve managed to finish it early More

Everything was great thank you for the phenomenal service. And lounge was nice to watch TV and work. With water and coffee available. service. And lounge was nice to watch TV and work. With water and coffee available. More

I have used this dealership at least 4 times now and have been going here for sll my VW maintenance & repair needs. Everything goes pretty smoothe. I had a recent issue with my 2017 Golf on some recall work been going here for sll my VW maintenance & repair needs. Everything goes pretty smoothe. I had a recent issue with my 2017 Golf on some recall work, but Kevin Hubert (Walnut Creek CA) took great care of us! Thanks! More

Knowledgeable, courteous and friendly staff. Great to work with. Easy to book service appointments. Kept to timelines. Great to work with. Easy to book service appointments. Kept to timelines. More

Fast diagnosis and quick turnaround what's the maintenance of my vehicle for repairs and recall maintenance of my vehicle for repairs and recall More

Great customer service in both sales and service! I am satisfied with all services rendered I am satisfied with all services rendered More

After being to multiple types of service centers over the years (Mercedes, Ford, Lexus) and now VW. I'm always leaving a little underwhelmed. Making an appt for 7am but not being seeing until 7:30 is not ide years (Mercedes, Ford, Lexus) and now VW. I'm always leaving a little underwhelmed. Making an appt for 7am but not being seeing until 7:30 is not ideal. I scheduled this to head to work thinking it would be a quick and easy drop, being done close to 7:15am. There was one one service team member around at 7am but multiple cars waiting, Is there no option or request to wash the vehicle? I was surprised the last couple times I have been to this VW that they don't even ask? Overall, I feel like I am intruding/being bothersome when I drop off my vehicle. Not the feeling you want when dealing with a service center. More

Staff was very friendly and person assigned to my service was easy to reach for any questions. was easy to reach for any questions. More