Diehl Ford of Massillon

i stopped in to get brakes with no appointment and i was in and out in a few hours and they gave me regular updates on the service in and out in a few hours and they gave me regular updates on the service More

quick and easy to schedule appointments . All personnel that I dealt with were very polite and professional. My vehicle was treated with care. All personnel that I dealt with were very polite and professional. My vehicle was treated with care. More

They couldn’t find 3 bad rattles under my car. Unbelievable. Brakes are dragging noisy. Said they were fine. But not true Unbelievable. Brakes are dragging noisy. Said they were fine. But not true More

I called in with follow up questions and never got a call back. They were busy and maybe they will still call but not in the first 24. back. They were busy and maybe they will still call but not in the first 24. More

All personnel were cordial, helpful, professional, knowledgeable and understanding of my concerns. Customer service was above and beyond!!! knowledgeable and understanding of my concerns. Customer service was above and beyond!!! More

I didn't know it was going to cost me 175 bucks to tell me I need new tires! me I need new tires! More

The dealership was able to get my car in for service the very next day when I called., My cars issues were found, I then authorized the needed work and within two hours or so and then I was on my way hom very next day when I called., My cars issues were found, I then authorized the needed work and within two hours or so and then I was on my way home. owned my Mustang for 9 years now and it has not had service anywhere else. More

I unexpectedly had to purchase a new car and Crystal was a huge help. Was able to get me into a car without trading my old one in fast and efficiently. a huge help. Was able to get me into a car without trading my old one in fast and efficiently. More

Wasn't happy when the back seat sencer was turned off instead of fixed. Couldn't understand turning off safety feature. So I thought I would give you another chance. An oil change, 2 air filters and fi instead of fixed. Couldn't understand turning off safety feature. So I thought I would give you another chance. An oil change, 2 air filters and fix the back seat sencer. The cost was $212.00. You are pricing me out of your business. A bunch of other stuff was done that wasn't required. If there was a rating lower than 1 I would give it. More

I was very disappointed that a simple oil change and the installation of a new set of tires took all day. This was very unsatisfactory service. installation of a new set of tires took all day. This was very unsatisfactory service. More