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Diamond Ford

Lancaster, CA

4.4
633 Reviews

1155 Auto Mall Dr

Lancaster, CA

93534

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633 Reviews of Diamond Ford

December 10, 2009

i took my 2003 lincoln navigator for transmision service a few days later i noticed a oil leak. took it back to dealer for a fix was told to just watch it no fix. took it to an independent who said the tras More

by dean neva
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
adrean
Jan 07, 2010 -

Diamond Ford responded

Antelope Valley Ford Lincoln Mercury wrote on 12/16/2009 11:21:51 AM: Mr. Neva brought his 2003 Lincoln Navigator in for a transmission Service in August 2009. Shortly after the service Mr. Neva noticed a fluid leak and brought the vehicle back in to our service dept. After speaking to Mr. Neva the service advisor felt it was residual fluid and recommended that Mr. Neva keep an eye on it. A short time later Mr. Neva took the vehicle to another shop and they diagnosed the vehicle with an overfilled transfer case. Mr. Neva is requesting reimbursement for the cost of repairs from the second shop. It was recommended that Mr. Neva mail all invoices to Ford for reimbursement and the Ford customer service address and phone number where furnished to him. Mr. Neva was also given a free oil change for his inconvenience. Mr. Neva seemed satisfied with the efforts of Antelope Valley Ford to rectify the situation

December 08, 2009

I always feel like the people at Antelope Valley Ford truely want to help. I have purchased two vehicles from AV Ford and had my vehicles serviced there on many occasions. I always get fast and considera More

by wmcclure
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Keri
December 04, 2009

The girls are always friendly and take care of the customer asap. They keep me up to date. I won't go to the Ford side unless I absolutely have to. I've had two bad experiences over there, but thes More

by littlegkids5
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carrie and Kathy
December 04, 2009

Fuming over a bad brake job at a repair shop in town I called the dealership. They got me in within 45 minutes and FIXED the problem. The mechanic took the time to ride in the car with me and experience/d More

by Martha300
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brett, brake mechanic
December 04, 2009

I was very pleased with dealership. Having moved in this area recently I called to make an appointment, was able to get one the next day. I was greeted by Rey very friendly and helpful. I was able to wait More

by yoveepooh
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rey Osuna
December 04, 2009

I recently moved to the area and needed a new truck. I met by Sam and he showed me around the lot. Unfortunaltly they did not have the vehical I was looking for in stock. However, Sam informated me that t More

by austang
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam
December 03, 2009

Antelope Valley Ford has always provided us excellent service. From technicians to customer service, we have never experienced any problems. Service has been done quickly and efficiently with no complain More

by kunamikilla
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ray
November 30, 2009

Everyone is very pleasant to work with at this dealership. They have a great follow up in regards to customer satisfaction when my vehicle has been in for service. They are commited to customer More

by twhite5457
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carrie
November 27, 2009

Purchased my truck at Antelope Valley Ford in 2005 all their employees give great service, prompt service and all employees I encountered were very nice and helpful, especially Peggy,Brett, Brooke and Joh More

by rhonstrong
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bret, Peggy
November 19, 2009

Each time I take my 2004 ford explorer for maintenance, they are courteous, very efficient when servicing my vehicle. Also I save on my services each time, by being a member of the owner advantage, on my n More

by jamessmith
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rey Osuna
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