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Diamond Ford
Lancaster, CA
635 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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635 Reviews of Diamond Ford
January 06, 2010
The service at the Quick Lane service is always a comfortable experience. Keri and Kathy are always very friendly and consciencious about your concerns. Kathy actually reduced my service bill one tim comfortable experience. Keri and Kathy are always very friendly and consciencious about your concerns. Kathy actually reduced my service bill one time because I had waited so long. They are both a major reason why I keep coming back. More
by wmcclure
Employees Worked With
Keri
December 30, 2009
I'm and owner of a 2005 Ford Freestar Van. Our van has an automatic lift gate. One day when trying to use the open cycle on the auto lift gate the lift gate would open to about 3/4 open then fall back down. automatic lift gate. One day when trying to use the open cycle on the auto lift gate the lift gate would open to about 3/4 open then fall back down. Lucky our children were not standing there when this happened. I look at the gas struts and determined that they were leaking. I ordered new struts from Ford and replaced them. I tried to reset the Auto Lift Gate per owner’s manual with no success. So I asked my wife to take the van to the dealer for repair. We were also getting a strange noise out of the engine compartment when turning corners. I wanted the dealer to look at that problem as well. To my surprise since a separate tech had to look at my van for each problem we were charged an $88.88 diagnosis fee each problem $177.76 (I'm glad I didn't need my windshield wiper replaced). As it turned out they recalibrated the Lift gate auto cycle system it works fine (no parts were replaced) The other problem we were told that our power steering pump was bad and needed replacement. The bill would have been $200 for a new pump and approx $150 labor. I decided not to have the dealer do the work since I could get a rebuilt pump for $65. We would lose by paying the second diagnosis fee ($88.88), but I figured I would save money on my labor to install it. I bought a pump and was about to install it when I decided to open the power steering pump fluid reservoir. To my dismay the fluid was low. I added about 3 oz of fluid. Started my van turned the steering wheel all the way to the left and then to the right. I took a test drive and the noise was gone. Problem solved. I feel that if I had let the dealer replace my pump I would be out about $350. I would have never known that my pump was not the problem. The tech should have checked the fluid first. I called the dealership and asked for my $88.88 diagnosis fee back because they didn't diagnose my problem correctly. I've been given the run around one returned call. I not sure if they intent to give me my money back. Beware of taking your vehicle to Antelope valley Ford. They seem to have some very bad techs or some very dishonest ones. I really can't say for sure. Shawna was nice the other people I forget the names never returned my call. More
by Ortiz
Employees Worked With
Shawna last name unkown
December 10, 2009
i took my 2003 lincoln navigator for transmision service a few days later i noticed a oil leak. took it back to dealer for a fix was told to just watch it no fix. took it to an independent who said the tras a few days later i noticed a oil leak. took it back to dealer for a fix was told to just watch it no fix. took it to an independent who said the trasfer case was over filled. asked the dealer to reimburse me to no avail More
by dean neva
Employees Worked With
adrean
December 08, 2009
I always feel like the people at Antelope Valley Ford truely want to help. I have purchased two vehicles from AV Ford and had my vehicles serviced there on many occasions. I always get fast and considera truely want to help. I have purchased two vehicles from AV Ford and had my vehicles serviced there on many occasions. I always get fast and considerate service. I feel very comfortable at AV Ford. More
by wmcclure
Employees Worked With
Keri
December 04, 2009
The girls are always friendly and take care of the customer asap. They keep me up to date. I won't go to the Ford side unless I absolutely have to. I've had two bad experiences over there, but thes customer asap. They keep me up to date. I won't go to the Ford side unless I absolutely have to. I've had two bad experiences over there, but these girls are great. I can always get a ride home which is important for me. More
by littlegkids5
Employees Worked With
Carrie and Kathy
December 04, 2009
Fuming over a bad brake job at a repair shop in town I called the dealership. They got me in within 45 minutes and FIXED the problem. The mechanic took the time to ride in the car with me and experience/d called the dealership. They got me in within 45 minutes and FIXED the problem. The mechanic took the time to ride in the car with me and experience/diagnose the problem. He was very patient listening to me and explained the problem and how to fix it so that I understood. Brett and everyone in the office were very helpful. Their customer service is excellent - they took the time to explain everything so that I felt I was making an informed decision. Going back again today - they have my repair business from now on. More
by Martha300
Employees Worked With
Brett, brake mechanic
December 04, 2009
I was very pleased with dealership. Having moved in this area recently I called to make an appointment, was able to get one the next day. I was greeted by Rey very friendly and helpful. I was able to wait area recently I called to make an appointment, was able to get one the next day. I was greeted by Rey very friendly and helpful. I was able to wait for my car. The cashier was very helpful and friendly was very pleased with appointment. More
by yoveepooh
Employees Worked With
Rey Osuna
December 04, 2009
I recently moved to the area and needed a new truck. I met by Sam and he showed me around the lot. Unfortunaltly they did not have the vehical I was looking for in stock. However, Sam informated me that t met by Sam and he showed me around the lot. Unfortunaltly they did not have the vehical I was looking for in stock. However, Sam informated me that they could get any Ford truck that I wanted. In three days they had the truck I wanted and I drove away with a great deal and very happy with the whole team at AVF! More
by austang
Employees Worked With
Sam
December 03, 2009
Antelope Valley Ford has always provided us excellent service. From technicians to customer service, we have never experienced any problems. Service has been done quickly and efficiently with no complain service. From technicians to customer service, we have never experienced any problems. Service has been done quickly and efficiently with no complaints from us. We will continue to use AV Ford in the future. More
by kunamikilla
Employees Worked With
Ray
November 30, 2009
Everyone is very pleasant to work with at this dealership. They have a great follow up in regards to customer satisfaction when my vehicle has been in for service. They are commited to customer dealership. They have a great follow up in regards to customer satisfaction when my vehicle has been in for service. They are commited to customer satisfaction. The dealership is very accomodating in scheduling service to my convenience. More
by twhite5457
Employees Worked With
Carrie
