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Diamond Ford

Lancaster, CA

4.4
633 Reviews

1155 Auto Mall Dr

Lancaster, CA

93534

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633 Reviews of Diamond Ford

March 25, 2010

The Employes are very curtious and they give you personal service as well, even provide you transportation home if your vehicle will take awhile to get serviced. Usely the wait isn't long. I needed upholst More

by ChatOdyssey
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Keri Webber
March 24, 2010

You usually just get what you pay for but it is employees like Bret in fleet that keep you coming back. Thanks Bret! I would change the required lenght of the review. Somethings are best said in short. Can y More

by dpplus4
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bret Hart
March 21, 2010

I am very pleased with every aspect of the service department at Antelope Valley Ford.My service advisor, Adrian Toma, was very knowledgable and helpful in answering questions that I had about my For More

by kari3270
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Adrian Toma
February 28, 2010

I brought my 2007 Expedition in for the 30,000 mile service and Adrian assisted me as my service advisor. I have been using Antelope Valley Ford for several years I feel that they always have done a gr More

by wilsondarine
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Adrian Toma
February 22, 2010

My visit was pleasant. The advisor was friendly and let me know that I could wait for my service, since it was only for an oil change & tire rotation. The price is higher that what I've paid at another lo More

by jajbossier
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
don't remember
February 22, 2010

I brought in my ford focus to have the oil,tire rotation, and have an alignment. Once I pulled up to the service station I was helped by Adrian and he was very nice and helpful. I have been coming here since More

by ctolosa
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Adrian Toma
January 22, 2010

I brought my 06 F-150 in for the 75000 mile service and was referred to Adrian as my service advisor. I have been dealing with Adrian for years and feel that he always has done his best to keep my vehicles More

by bigdaddybreadman
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Adrian
January 19, 2010

I came into the service department without an appointment because my battery would not crank properly. The service department did a battery test to determine the cause and found that it had a bad cell. The More

by Greg Fall
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Keri Webber and Kathy
January 06, 2010

The service at the Quick Lane service is always a comfortable experience. Keri and Kathy are always very friendly and consciencious about your concerns. Kathy actually reduced my service bill one tim More

by wmcclure
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Keri
December 30, 2009

I'm and owner of a 2005 Ford Freestar Van. Our van has an automatic lift gate. One day when trying to use the open cycle on the auto lift gate the lift gate would open to about 3/4 open then fall back down. More

by Ortiz
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Shawna last name unkown
Jan 18, 2010 -

Diamond Ford responded

Antelope Valley Ford Lincoln Mercury wrote on 1/11/2010 6:36:53 PM: Mr. Ortiz brought his 2005 Ford Freestar in for a power steering concern in December 2009. Mr. Ortiz states there was a misdiagnosis in regards to the power steering and is requesting a refund of the $88 diagnosis fee. After a full review by management, Antelope Valley Ford is reimbursing Mr. Ortiz the $88 diagnosis fee. Mr. Ortiz was also given a free oil change for his inconvience. Mr. Ortiz was satisfied with the efforts of Antelope Valley Ford to rectify the situation

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