Diamond Ford

Bait and switch The only reason why I rate this one star is because of the bait and switch. I showed up at the dealer on 6/20/ 2016 because of a sign shown on multipl The only reason why I rate this one star is because of the bait and switch. I showed up at the dealer on 6/20/ 2016 because of a sign shown on multiple vehicle windows saying $5,000 off and 0% APR for the next 72 months I spoke with Henton and Sal . After they had ran my credit they had told me that offer was for Memorial Day and they had forgot to remove that sign, and would not honor it told by Sal. They told me to come back on Independence Day and they should have 0% for 72 months. Today is 4th of July and I showed up at the dealer because I saw a email online saying $6000 cash back and 0% for the next 72 months and on their website. At that time I was greeted by Manuel. He told me that they should be able to honor it. He took my wife for a test drive as I spoke to the manager Bob heninger. I told them I came in because of an email. I showed him the email and a deal online which was valid till July 5th. He told me they can only give me $4000 and 0% APR for the next 72 months not $6000 I told him why if your deal shows this $6000 cash back and 0% APR for the next 72 months I showed him the email and that it says it on their website and the pictures I took last time I was there. The sales manager told me sorry but they cannot honor it. Plus they had gave me a higher price for the car then the last time I showed up and I told him last time I came in the price was lower than you're price right now. They just gave me the run-around. I told him it was a bait and switch. Will not buy a car from them. More

AV ford is a scam dealership AV ford has been the worst experience of my life from sales to service to trade in! They screwed me on the purchase, they refused to honor recall noti AV ford has been the worst experience of my life from sales to service to trade in! They screwed me on the purchase, they refused to honor recall notices or warranty work. Then they back peddle on agreements made for fixing their product. Then bring me in with an offer of 8015.00 to buy back my car when really they only were going to pay me 2500.00 when I got there! Doug killebrew is a liar, the slaesmen are cheats and the service people are scam artists! Go anywhere else than here!!!!! More

Great Service Overall a very good experience. We bought a new F150 and Carlos did a great job informing us about the new features in the new F150s--they have alumin Overall a very good experience. We bought a new F150 and Carlos did a great job informing us about the new features in the new F150s--they have aluminum instead of steel panels! Lashawn helped us get the payment we wanted, and we thought we could not get approved but he made it possible! Everyone was so nice to us while we were there, and it looked like everyone really enjoyed working there, smiles and lots of humor, which made a huge difference in our experience overall. Thank you so much. More

I was out of state and needed a service on my Ford F350 dually 1 ton pickup. (diesel) The mechanic accidentally broke my radiator and they replaced it at their cost. A week later I started having a leaking dually 1 ton pickup. (diesel) The mechanic accidentally broke my radiator and they replaced it at their cost. A week later I started having a leaking problem. T went to my usual Ford Dealership and upon inspection they found Antelope Valley Ford had put in the wrong radiator plus the radiator had a faulty valve and was leaking transmission fluid. The radiator was actually half the size of my radiator and was for a Ford F150 (not 350) and for a gas engine (not diesel)! The new and proper radiator I had to have installed cost me $587.00. I called AVF and reported the problem asking for my expenses to be reimbursed. It is now a week later and I finally find out after many unanswered phone calls that AVF did not replace the radiator, they sent it out to a radiator shop. The radiator shop says the radiator they installed was sufficient for the pickup. So AVF and their preferred radiator shop can't seem to decide who is responsible. I pull travel trailers and 5th wheels all over the western US and Canada delivering them to the dealerships. Some are very heavy. The radiator shop claiming the radiator they installed was sufficient...I doubt they knew my profession? I feel that AVF is ultimately responsible. They had my vehicle which they broke, with out my knowledge they sent it to someone else to fix and did it improperly..Now i have had to pay the price. Although I thought the people in the Quick Service Lane were very nice..I will never ever stop at Antelope Valley Ford again! More

Spent 3 hours at dealer on Friday trying to make a deal on a used Lincoln MKT. At the end we were $25 apart ($550 vs $575) and I decided to think about it. After receiving an email from the dealership on a used Lincoln MKT. At the end we were $25 apart ($550 vs $575) and I decided to think about it. After receiving an email from the dealership on Saturday asking what they could do to earn my business, I decided to go back in and offer to split the difference with them and close the deal. To my surprise, when I arrived, I found that not only would they not split the difference, the offer they quoted me on Friday was no longer valid and the monthly payment had increased by $14 to $589. I decided to pass. My only reason for writing this is that it appears to be a pattern with this dealer. A few years back I was buying a car. I had finalized the deal and signing the paperwork only to find that they changed the interest rate to a much higher amount. I didn't buy that car either. Avoid Antelope Valley Ford like the plague! There are many other dealers to choose from in SoCal! More

I have been going to AV Ford for years. Since my first time back in 1998 till now I have always been treated very very well. Whether it's from the 7 cars I have purchased there, or all of my oil changes a time back in 1998 till now I have always been treated very very well. Whether it's from the 7 cars I have purchased there, or all of my oil changes and tire rotations i get the best service in town. Whether you have a Ford or another make they can service you car or truck with a smile. More

christopher barker was a great person to work with i will def be back to buy many more cas from him he know what he was talking about i did not have any doubt that i was getting what i wanted form him and th def be back to buy many more cas from him he know what he was talking about i did not have any doubt that i was getting what i wanted form him and the was a funny person to wait with while we where waiting for a long time for the deal and that i got an honest person that i could ask him about the car and i could trust every word out of his mouth and there was no issues with anything i know if any one asked me where i got my car i would say first go see a very honest and friendly person christopher barker and then i would tell them that he is at av ford and you will have the most easyest time buying a car he is the funest person there so ya i LOVE AV FORD ALL THE WAY FOR NOW AND FOR ALLWAYS!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! THANKS CHRISTOPHER BARKER(: More