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Diamond Ford
Lancaster, CA
635 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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635 Reviews of Diamond Ford
September 05, 2018
Had what we were looking for. You guys had what we were looking for, you got us pretty close to what I wanted to pay and got us handled and down the road in our New/Used F150 in ab You guys had what we were looking for, you got us pretty close to what I wanted to pay and got us handled and down the road in our New/Used F150 in about 4.5 hours! Not bad! We will be back! Thanks Robert Morgan and the Finance Dept.and Antelope Valley Ford! Scott Morrison More
by 2015 f150 supper crew
Employees Worked With
Robert Morgan, and the good folks in Finance Dept,
August 29, 2018
Will go nowhere else to buy a car. My 2013 Mustang was totaled in a rear end collision three days after being serviced and with very low mileage.I ask Dan DiGiovanni to recommend a repl My 2013 Mustang was totaled in a rear end collision three days after being serviced and with very low mileage.I ask Dan DiGiovanni to recommend a replacement Mustang with the V6 engine,discontinued in 2018 models.He contacted Eric Reynolds who found a new 2017 Mustang,we talked and within two days I had my new Mustang.I could not have been more happy with my contact with everyone at Antelope Valley Ford. More
by Mustangguy
Employees Worked With
Dan DiGiovanni Eric Reynolds
August 20, 2018
Dream car purchase. All I can say is that my experience at Antelope Valley Ford was awesome!! They really listened to my needs and terms that I mentioned in order to purc All I can say is that my experience at Antelope Valley Ford was awesome!! They really listened to my needs and terms that I mentioned in order to purchase a new car. Guess what happened? They were met in addition to other great add-ons to my new car purchase!!!! I would recommend this dealership to anyone looking to purchase a car. More
by Perry50
Employees Worked With
Eric Reynolds
August 16, 2018
Excellent Customer Service! Each and every time I bring my Ford F150 in for service it's always completed at the promised time and I receive a text message letting me know the ve Each and every time I bring my Ford F150 in for service it's always completed at the promised time and I receive a text message letting me know the vehicle is ready for pick up. Excellent Customer Service! More
by shaner502
Employees Worked With
Dan DiGiovanni
August 08, 2018
Service to vehicle I brought my 2017 Lincoln Continental back t the dealership for some paint touch on the body, and upholstery repair to the driver's seat. I am satisfi I brought my 2017 Lincoln Continental back t the dealership for some paint touch on the body, and upholstery repair to the driver's seat. I am satisfied with both results. More
by 17lincoln
Employees Worked With
Bill Sidener in Service Department.
August 07, 2018
Awesome Had a great experience buying my first new car. I was quick and easy I loved it! Thank you everyone for helping me out so much Had a great experience buying my first new car. I was quick and easy I loved it! Thank you everyone for helping me out so much More
by Carsbuyer1
Employees Worked With
Alvin
August 07, 2018
Service They worked hard to complete service quickly and efficiently. Much better experience than I have ever had. Much appreciated. Will go for my next servi They worked hard to complete service quickly and efficiently. Much better experience than I have ever had. Much appreciated. Will go for my next service. More
by Ford
Employees Worked With
Adrian
March 21, 2018
Bad customer service I had a recall on my vehicle that I was not supposed to drive according to a letter from Ford headquarters. I contacted the dealership and was given t I had a recall on my vehicle that I was not supposed to drive according to a letter from Ford headquarters. I contacted the dealership and was given the run around and told it's just a letter and it's fine to drive.then said they'll contact me in a month or so when they have the parts. So I called Ford headquarters and talked to customer support and they said I should be given a rental vehicle so they three way called to antelope valley Ford and the customer service manager said yes I will get you a rental tomorrow because it's to late today. So days pass and no call back. So I call back to the dealership and they say they lost my paperwork so they couldn't call back. But when I was on the phone I was supposedly entered into the computer. But once again no rental car needed. So back to calling headquarters again a three way call and again the same thing it'll be tomorrow. Big surprise no call back. For days going back and forth. So finally they get my parts and and the customer service manager Jessica desjardins (who I had been in contact with since the beginning) says your parts are in when would you like your vehicle towed in because you're not supposed to drive it. I said really you didn't care weeks ago when I contacted you. So I ask for some kind of compensation and of course nothing. I guess it all comes out of my pocket. More
by Ranger
Employees Worked With
Jessica desjardins
January 06, 2018
Liars I was told I could turn in my lease up to 6 months early. When I went to turn it in, I was told I had to continue making the payments. As in give them I was told I could turn in my lease up to 6 months early. When I went to turn it in, I was told I had to continue making the payments. As in give them the car and keep paying for it. I understand that a lease is 36 months but they need to be accountable for the things they tell people. They were VERY patronizing. I have a masters degree. Don’t tell me the same thing 4 times. More
by Alecia
Employees Worked With
Carlos
June 28, 2017
Fraudulent CPO Rating Stay away! Even if they have what you are looking for at a competitive price it's not worth the hassle of dealing with these nitwits. Absolutely zero Stay away! Even if they have what you are looking for at a competitive price it's not worth the hassle of dealing with these nitwits. Absolutely zero customer service skills. GM actually told me "I don't know what to tell you if you honestly believe ALL of our CPO (Certified Per-Owned vehicles pass Ford's 172 point inspection". Really?? Isn't that what I'm paying for? Total crooks!! ENTER AT YOUR OWN RISK!! More
by Mag06Num
Employees Worked With
Manny (Manuel-Sales)), Carrie (Quick Lane), Jessica (Cust Rel Mngr), Doug (GM)
