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Diamond Ford
Lancaster, CA
633 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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633 Reviews of Diamond Ford
October 16, 2011
I purchased a truck from Antelope Valley Ford, it was a great car buying experience. People were friendly, polite, not pushy, and very easy to deal with. I would highly recommend this dealer, and ask for great car buying experience. People were friendly, polite, not pushy, and very easy to deal with. I would highly recommend this dealer, and ask for Leonard Egstrom, a very good salesman! The finance people were also wonderful, really worked to get me the best price and rate. George D. Lancaster, Ca. More
by candorcon2
Employees Worked With
Leonard Egstrom
July 14, 2011
On Thursday June 30, 2011 my truck blew a high pressure fuel line. In a panic for the part I called your dealership (late in the day) and talked to John Rondou. John was very professional on the phone with fuel line. In a panic for the part I called your dealership (late in the day) and talked to John Rondou. John was very professional on the phone with me and explained that indeed the part would have to be ordered. Mr. Rondou took the time to explain that if I ordered the part on line and had it dropped at dealership then it would be ready for pick up early the next day (Friday.) My family and I were preparing for a vacation get-A-way on the 4th, so this was extremely good news!!! The part came early Friday morning and John called me in a very timely manner. I picked the part up and made the repairs. John basically saved the day for us! He was very Knowledgeable, patient and helpful. Well done John, well done!! From my wife and two children and I : THANK YOU!! More
by locmotv
Employees Worked With
John Rondou
July 01, 2011
I am rating Quick Lane at AV Ford. This place is I am rating Quick Lane at AV Ford. This place is wonderful for service. I have a 99 Taurus and it is kept running in tip top condition. Keri Webb I am rating Quick Lane at AV Ford. This place is wonderful for service. I have a 99 Taurus and it is kept running in tip top condition. Keri Webber & Kathy Peterson are just both spectacular people to deal with and always willing to try to help me with a ride or financing a repair. Very friendly and it feels like family going there. My car has been running great since I started going to Quick Lane for service. I have been going to Quick Lane for 5 or 6 years now. If I buy another car it will be from AV Ford. More
by lewin_b
Employees Worked With
Keri Webber, Kathy Peterson
June 09, 2011
Every time I go I am well taken care of by the service advisors of the year KERI & KATHY. I would really recommend this service department to all of my family and friends. They know just what I am reques advisors of the year KERI & KATHY. I would really recommend this service department to all of my family and friends. They know just what I am requesting when I arrive. Thank you Keri and Kathy More
by myrugratz
Employees Worked With
Keri & Kathy
May 14, 2011
My first experience with the AV ford dealership was a walk in test drive of a new mustang. then it was with Danyelle Abney, a great help to Me on many occasions! we emailed back and forth quite a bit on walk in test drive of a new mustang. then it was with Danyelle Abney, a great help to Me on many occasions! we emailed back and forth quite a bit on one subject to another trying to work out a time that would suit Me best, a great asset to your company I might add! john gharty then got the process rolling, after I met with Doug, the build guy, who promptly told me that the car i build online, for the 2011 would work with the 2012 because it doesn't come in grey, and the wheels I choose doesn't go with the 5.0 ltr! but anyway, we got it sorted out, price, well lets face it, who ever is going to be happy with the price they get on a new car? the repayments were a little higher than I initially, but it was relatively close, over all I'm happy with My purchase, and the help I received in buying it, thank you More
by Bradm25
Employees Worked With
John Gharty Danyelle Abney
May 12, 2011
We came in just to look for a used or new car but like most people were on a tight budget.We had already been to other dealership; which some were pushy and rude. We had to sell our 2003 PT Cruiser before most people were on a tight budget.We had already been to other dealership; which some were pushy and rude. We had to sell our 2003 PT Cruiser before we would buy anything. Wayne and his staff bent over backwards for us. I have already reccomended them to several people and wont go anywhere else myself. The Girard's More
by ariael30f
Employees Worked With
Wayne Tinsley and sales manager
May 09, 2011
Everyone worked hard and getting me a very good deal, regardless of my BAD CREDIT SCORE. I was treated with respect and dignity. I called to see if AV Ford could help me with my bad credit. As i informe regardless of my BAD CREDIT SCORE. I was treated with respect and dignity. I called to see if AV Ford could help me with my bad credit. As i informed them, I did not want to waste anyone's time if there was not a way to purchase a vehicle. After running my credit report, I was assured a care could be sold to me. When i went in to select a vehicle, everything ran smoothly and quickly. I am recommending AV Ford to everyone I know and will purchase my future cars from them, as long as i live in Southern California More
by morenoar
Employees Worked With
Josh Duck and Danyelle Abney and Ira Kirsch
April 04, 2011
I felt that the salesperson lost patients after I did not purchase the vehicle as soon as they lowered the finance rates and rebates, how ever the total price never did go down. after no deal, the salesperso purchase the vehicle as soon as they lowered the finance rates and rebates, how ever the total price never did go down. after no deal, the salesperson turned very disrespectful, no patience at all, I have always purchased from ford, lost the deal for $40.00 difference, 32k sale. I will go to El Cajon ford. More
by HJV
Employees Worked With
Wayne
March 01, 2011
I bought a battery from this service department in April 2008. The battery was covered under a 84 month warranty. The service department did not want to prorate my warranty for the new battery I was receivi 2008. The battery was covered under a 84 month warranty. The service department did not want to prorate my warranty for the new battery I was receiving. I was told that I needed a receipt even though it was documented in the computer that I had purchased the battery there. I received a bill for $136.00. It was only after I questioned my warranty for the second time that I was told that I would only need to pay $45.00 for the battery. This service department is the worst. I usually take my care down below to Vista Ford but I had to get a battery. I would not recommend this service department to anyone. They did not provide good customer service. In addtion I was told that I could not use my advanatge dollars because my account was deactivated. I was told that if the acoount is not used in 18 months the dollars are forfited. This is another reason why I take my car elsewhere to be serviced. More
by zmmiiu5
Employees Worked With
forgot
January 29, 2011
Sold me a car that had been previously wrecked. Did not find out until another dealership took the car apart to find an electrical problem. Did not make the situation better. Did everything they could to find out until another dealership took the car apart to find an electrical problem. Did not make the situation better. Did everything they could to make sure every action that happened only benefited them. Customers do not come first with this business. More
by cmwgorilla
Employees Worked With
Various
