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Diamond Ford

Lancaster, CA

4.4
635 Reviews

1155 Auto Mall Dr

Lancaster, CA

93534

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635 Reviews of Diamond Ford

April 29, 2012

christopher barker was a great person to work with i will def be back to buy many more cas from him he know what he was talking about i did not have any doubt that i was getting what i wanted form him and th More

by that1man4god
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
christopher barker
April 16, 2012

Dealer quoted me $382 for an after market part from NAPA Auto Parts that Ford no longer produces. I went to NAPA myself and got the part for $125, and then just brought the part into the dealership. I und More

by riverok
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Adrian
Apr 16, 2012 -

Diamond Ford responded

My Dealership participates in the DealerRater.com Certified Dealer Program. We are committed to providing high quality customer service, but based on your DealerRater.com review, you did not share that experience. That is very disappointing to us, and through this program we have the opportunity to work with you to resolve any issues with your experience at the dealership. Thank you for bringing this issue to our attention. We try to make everyone happy and we want to make you happy. We have been serving the Antelope Valley for 32 years, and have over 100 employees. Please do not judge the whole dealership by the actions of the few employees. Thank you for your feedback. Enjoli DeWester (Social Media Specialist) 661-949-3586 ext. 361

October 16, 2011

I purchased a truck from Antelope Valley Ford, it was a great car buying experience. People were friendly, polite, not pushy, and very easy to deal with. I would highly recommend this dealer, and ask for More

by candorcon2
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Leonard Egstrom
July 14, 2011

On Thursday June 30, 2011 my truck blew a high pressure fuel line. In a panic for the part I called your dealership (late in the day) and talked to John Rondou. John was very professional on the phone with More

by locmotv
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Rondou
July 01, 2011

I am rating Quick Lane at AV Ford. This place is I am rating Quick Lane at AV Ford. This place is wonderful for service. I have a 99 Taurus and it is kept running in tip top condition. Keri Webb More

by lewin_b
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Keri Webber, Kathy Peterson
June 09, 2011

Every time I go I am well taken care of by the service advisors of the year KERI & KATHY. I would really recommend this service department to all of my family and friends. They know just what I am reques More

by myrugratz
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Keri & Kathy
May 14, 2011

My first experience with the AV ford dealership was a walk in test drive of a new mustang. then it was with Danyelle Abney, a great help to Me on many occasions! we emailed back and forth quite a bit on More

by Bradm25
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Gharty Danyelle Abney
May 12, 2011

We came in just to look for a used or new car but like most people were on a tight budget.We had already been to other dealership; which some were pushy and rude. We had to sell our 2003 PT Cruiser before More

by ariael30f
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Wayne Tinsley and sales manager
May 09, 2011

Everyone worked hard and getting me a very good deal, regardless of my BAD CREDIT SCORE. I was treated with respect and dignity. I called to see if AV Ford could help me with my bad credit. As i informe More

by morenoar
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Josh Duck and Danyelle Abney and Ira Kirsch
April 04, 2011

I felt that the salesperson lost patients after I did not purchase the vehicle as soon as they lowered the finance rates and rebates, how ever the total price never did go down. after no deal, the salesperso More

by HJV
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Wayne
Apr 20, 2011 -

Diamond Ford responded

My Dealership participates in the DealerRater.com Certified Dealer Program. We are committed to providing high quality customer service, but based on your DealerRater.com review, you did not share that experience. That is very disappointing to us, and through this program we have the opportunity to work with you to resolve any issues with your experience at their dealership. I see that you are working with Carol in our Internet Department and with our General Sales Manager, Doug Killebrew to find the vehicle that would be perfect for you at a price that would satisfy the savings you would like to see. -------------------------------------------------------------------------------- (Reviewer has NOT read this message) Antelope Valley Ford Lincoln Mercury wrote on 4/12/2011 12:39:30 PM: My Sales Manager, Doug Killebrew, has been trying to reach you. He would like the opportunity to meet with you regarding your purchase before you go out of the area. He would like to discuss the vehicle you’d like in person so we have an opportunity to satisfy your needs. Please email me a date and time, Monday through Friday that would be convenient for you to meet with Doug. Also, you have spoken with Carol and she will try to reach you by phone to set an appointment. I look forward to hearing from you soon. -------------------------------------------------------------------------------- (Reviewer has NOT read this message) Antelope Valley Ford Lincoln Mercury wrote on 4/13/2011 11:57:55 AM: Final email response received from customer: When we make a decision I promise I will contact you to give AV ford an opportunity to match it.

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