Diamond Ford

Not an honest dealership We bought a 2015 Ford Certified Pre owned truck from here. The carfax showed the car to be in the East for 2-3 years. Because of that, we asked specif We bought a 2015 Ford Certified Pre owned truck from here. The carfax showed the car to be in the East for 2-3 years. Because of that, we asked specifically if the car had any signs of rust. They responded with a clear no and the truck has been through a 172 points inspection. If there were any known concerns, they would either be fixed or disclosed. I trusted them and took their word. Fast forward 45 days, I had the truck in service and was told the underbody had serious rust issues. I looked and sure enough, it was all over. I contacted the service manager a week ago and got his voice mail. Left a message and to this day, not call back. I emailed the General Manager of the dealership early this week and again as a follow-up today and no response. I also called today to speak to the GM (Doug Killebrew) and got his voice mail. Left a message and I've yet to recieve a call back or a response. I'm aphauled and disgusted for being dicieved. Adding insult to injury, one would think they would at the very least respond and engage and attempt to help with the situation. Not a peep from anyone. We bought from a real Ford dealership because we thought they would not sell cars that had known issues that was clearly visible to a service technician. We are sadly mistaken. We will never do business such dishonest people nor recommend anyone to them ever again. Shame on all of you at Antelope Valley Ford. More

Very knowledgeable with vehicles My salesman was very knowledgeable about the trucks I looked at and we were able to make a deal. I could’ve sped up the process with a pre-approval le My salesman was very knowledgeable about the trucks I looked at and we were able to make a deal. I could’ve sped up the process with a pre-approval letter from my bank. More

Amazing dealership! This dealer has a large inventory of Fiestas in stock. (Also all other Ford models) We were able to find the model, color and wheel package we wanted This dealer has a large inventory of Fiestas in stock. (Also all other Ford models) We were able to find the model, color and wheel package we wanted after looking at 3 other dealers closer to home that only had one or two in stock. We traveled 60 miles and are glad we did. After sending a online inquiry saying we intend to visit the dealership Carol O'Connor responded promptly and said come in and ask for Alex Shaw. To my happy surprise it turns out he is the sales manager. We met and he introduced us to Brian Miller our salesman. Brian got keys and took us out to see the two cars we were interested in. He is very knowledgeable and has been there for 6years. Ashley in finance got us a low rate loan and made signing documents quick and easy. Everyone was very nice and never tried to pressure us. They made you feel like a friend and were there to help you get the car you want. More

experience counts ! team, Bob at fleet sales is the consummate professional ! had documentation ready when o arrived ; signed off ; love the truck - being a contracto team, Bob at fleet sales is the consummate professional ! had documentation ready when o arrived ; signed off ; love the truck - being a contractor ; refreshing to see old school excellent customer service ! that's why i keep coming back - best regards, Richard president / AIR PERFORMANCE HVAC INC. More

70 yrs old and this is the BEST experience ever. The sales person gave me ALL the options that he could and I seriously feel that I got my moneys worth. They worked with every problem I threw at them The sales person gave me ALL the options that he could and I seriously feel that I got my moneys worth. They worked with every problem I threw at them and in my 50 years of auto buying I have never been treated this good. More

Amazing service! John garity ( I don’t know how to spell his last name) was amazing! Continually working with us and moving making this deal happen quickly!, John garity ( I don’t know how to spell his last name) was amazing! Continually working with us and moving making this deal happen quickly!, More

Satisfied Was very satisfied with my past visit as they all have been very good. Everyone is friendly and willing to help.Thank you all very much. Was very satisfied with my past visit as they all have been very good. Everyone is friendly and willing to help.Thank you all very much. More

Grade A Excellence My experience at AV Ford was fantastic. First and foremost a speacial thanks to Carol O'Connor for her outstanding assistance online. I didnt even kno My experience at AV Ford was fantastic. First and foremost a speacial thanks to Carol O'Connor for her outstanding assistance online. I didnt even know what I was looking for or what to expect. Carol searched and found the perfect truck for me. The price and the truck was just right. I owe her a big thank you. Shout out to the two greatest car salesman in the Av Ramsey and Chris Thanks fellas AV Ford rocks!! More

Friendly, honest, fast service, great atmosphere.. Friendly stuff, Great products, Fast service Thank so much, for making my dreams come through. I never thought I was going to purchased a b Friendly stuff, Great products, Fast service Thank so much, for making my dreams come through. I never thought I was going to purchased a beautiful truck. After test driving it, I fall in love it.. thank you... More