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Diamond Ford
Lancaster, CA
633 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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633 Reviews of Diamond Ford
January 07, 2019
Amazing dealership! This dealer has a large inventory of Fiestas in stock. (Also all other Ford models) We were able to find the model, color and wheel package we wanted This dealer has a large inventory of Fiestas in stock. (Also all other Ford models) We were able to find the model, color and wheel package we wanted after looking at 3 other dealers closer to home that only had one or two in stock. We traveled 60 miles and are glad we did. After sending a online inquiry saying we intend to visit the dealership Carol O'Connor responded promptly and said come in and ask for Alex Shaw. To my happy surprise it turns out he is the sales manager. We met and he introduced us to Brian Miller our salesman. Brian got keys and took us out to see the two cars we were interested in. He is very knowledgeable and has been there for 6years. Ashley in finance got us a low rate loan and made signing documents quick and easy. Everyone was very nice and never tried to pressure us. They made you feel like a friend and were there to help you get the car you want. More
by Happy Fiesta
Employees Worked With
Carol, Alex, Brian, Ashley
December 26, 2018
experience counts ! team, Bob at fleet sales is the consummate professional ! had documentation ready when o arrived ; signed off ; love the truck - being a contracto team, Bob at fleet sales is the consummate professional ! had documentation ready when o arrived ; signed off ; love the truck - being a contractor ; refreshing to see old school excellent customer service ! that's why i keep coming back - best regards, Richard president / AIR PERFORMANCE HVAC INC. More
by REAPER124
Employees Worked With
BOB HERRINGER
December 16, 2018
70 yrs old and this is the BEST experience ever. The sales person gave me ALL the options that he could and I seriously feel that I got my moneys worth. They worked with every problem I threw at them The sales person gave me ALL the options that he could and I seriously feel that I got my moneys worth. They worked with every problem I threw at them and in my 50 years of auto buying I have never been treated this good. More
by silverpugs
Employees Worked With
Bill
December 11, 2018
Amazing service! John garity ( I don’t know how to spell his last name) was amazing! Continually working with us and moving making this deal happen quickly!, John garity ( I don’t know how to spell his last name) was amazing! Continually working with us and moving making this deal happen quickly!, More
by Rlynn123
Employees Worked With
John garity
December 11, 2018
Satisfied Was very satisfied with my past visit as they all have been very good. Everyone is friendly and willing to help.Thank you all very much. Was very satisfied with my past visit as they all have been very good. Everyone is friendly and willing to help.Thank you all very much. More
by chuck789
Employees Worked With
Bill Sidener
December 09, 2018
Grade A Excellence My experience at AV Ford was fantastic. First and foremost a speacial thanks to Carol O'Connor for her outstanding assistance online. I didnt even kno My experience at AV Ford was fantastic. First and foremost a speacial thanks to Carol O'Connor for her outstanding assistance online. I didnt even know what I was looking for or what to expect. Carol searched and found the perfect truck for me. The price and the truck was just right. I owe her a big thank you. Shout out to the two greatest car salesman in the Av Ramsey and Chris Thanks fellas AV Ford rocks!! More
by MyfirstF150
Employees Worked With
Ramsey and Chris
December 01, 2018
Friendly, honest, fast service, great atmosphere.. Friendly stuff, Great products, Fast service Thank so much, for making my dreams come through. I never thought I was going to purchased a b Friendly stuff, Great products, Fast service Thank so much, for making my dreams come through. I never thought I was going to purchased a beautiful truck. After test driving it, I fall in love it.. thank you... More
by Mannytruckguy
Employees Worked With
MR Brian Miller. Was friendly, helpful, knowledgeable, and very understanding. Thank very much.
November 16, 2018
Exceeded expectations My initial contact at AV Ford was with Carol O'Connor. She was very friendly and was prompt in setting an appointment and aligning us with a sales rep My initial contact at AV Ford was with Carol O'Connor. She was very friendly and was prompt in setting an appointment and aligning us with a sales rep. We drove up from San Diego and both of them were waiting to greet us with a smile. She also continued to check on us during the time we were there. The vehicle was as presented on line and would not hesitate to make the drive up for my next purchase. Overall a grade "A" experience with the friendly sales and service staff. Jt More
by JT
Employees Worked With
Carol O, John G.
November 14, 2018
All the employees were help full and great It was an easy experience working with all the sales personal, they did the best for the us on price and the service that was offered to us It was an easy experience working with all the sales personal, they did the best for the us on price and the service that was offered to us More
by DOC
Employees Worked With
Alex Shaw, Alvin Perry, and Ramsey, Ashley
November 13, 2018
Helpful not pushy Frank Cuevas our sales professional was patient and very helpful in deciding what vehicle we wanted. We visited him and other dealers 3 times over th Frank Cuevas our sales professional was patient and very helpful in deciding what vehicle we wanted. We visited him and other dealers 3 times over the month before deciding we wanted to work with him and Ford. More
by Bob
Employees Worked With
Frank Cuevas
