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Diamond Ford

Lancaster, CA

4.4
633 Reviews

1155 Auto Mall Dr

Lancaster, CA

93534

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633 Reviews of Diamond Ford

September 15, 2023

Barret Howle, thank you for treating me more like a friend rather than just some customer. You are a big reason why year after year Fords occupy my garage. More

by MAYORCARLOS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Barret Howle
Sep 19, 2023 -

Diamond Ford responded

Thank you for this amazing review! I really appreciate your business. Sincerely, Dustin L. - GM dlawler@daliaauto.com (661) 949-3586

September 14, 2023

This place kept my car for months and when I got it back everything feel apart engine transmission etc. they are liars and thief. More

by krysniki2011
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Barrett
Sep 19, 2023 -

Diamond Ford responded

Thank you for your feedback, Krysniki. We strive for 100% customer satisfaction and it’s concerning to hear your recent service visit did not meet your expectations. Your feedback will be reviewed by our team and I encourage you to contact me at your earliest convenience to discuss this in greater detail. Sincerely, Dustin L. - GM dlawler@daliaauto.com (661) 949-3586

September 14, 2023

Went in for a service appointment regarding a recall and it all went smooth as per usual. Appointment took about 2 hours which wasn't bad considering they were performing not only recall work but also doing More

by SYLMARILEE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dan DiGiovanni, our service advisor and Shauna, who helped us make the appointment.
Sep 18, 2023 -

Diamond Ford responded

We truly appreciate you taking the time to write about your experience at our service department. We want to provide all of our customers with quick and efficient vehicle maintenance, and I'm thrilled to hear that you feel you had such a wonderful experience with our entire team. I'm happy to hear that you can trust us with your vehicle, and we hope you continue to choose us whenever you need your car serviced. We can’t wait to see you again soon! Sincerely, Dustin L. - GM dlawler@daliaauto.com (661) 949-3586

September 14, 2023

I need my key replaced without me paying for it, I also refered a lady that also purchased a car I thank that deserve a free key. Thank you Mrs. Mobley 661 466 9186 More

by marthamobley0
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Hamid Sandoghdar, Eric Reynolds, Eric Douglas
Sep 19, 2023 -

Diamond Ford responded

Thank you for taking the time to provide this feedback, Martha. Our customers are our greatest asset and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail. Sincerely, Dustin L. - GM dlawler@daliaauto.com (661) 949-3586

September 14, 2023

it was a great experience having car delivered. Tyler was awesome as well as the other person that helped. More

by angelahollis5658
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Rene Flores, Tyler Hoffman
Sep 18, 2023 -

Diamond Ford responded

Angela, thank you for taking the time to share your feedback regarding your experience at Diamond Ford and congratulations on your new vehicle! Buying a new car is a huge step and we’re honored that we got to be a part of it. Please feel free to reach out if you need anything! Sincerely, Dustin L. - GM dlawler@daliaauto.com (661) 949-3586

Sep 18, 2023 -

angelahollis5658 responded

Thank you so much

September 14, 2023

My appointment was for 1:20PM. The Service Advisor couldn't find my appointment by my name, etc. Finally he requested mt phone number and located the appointment and the reason f More

by parkera-m
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos
Sep 19, 2023 -

Diamond Ford responded

Thanks for your great review. We do appreciate your patience for the bump with the check-in process you encountered. We strive to provide excellent customer service, and we're glad that this was the case for you! Please let us know if there's anything else we can do for you. Sincerely, Dustin L. - GM dlawler@daliaauto.com (661) 949-3586

September 14, 2023

They took care of me and my vehicle as if I were a sitting Queen. Checked me in quickly and Mr. Dan DiGiovanni even sent an Uber to pick me up so quickly that I had not even walked over to the taxi s More

by YLPOLAR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mr. Dan DiGiovanni Service Dept
Sep 18, 2023 -

Diamond Ford responded

At Diamond Ford, our number one goal is customer satisfaction. We train our staff to go the extra mile and give the customer a positive experience. I am very pleased you enjoyed your recent visit and we hope you will continue to use our dealership for your parts and service needs. Thank you for your great review! Sincerely, Dustin L. - GM dlawler@daliaauto.com (661) 949-3586

Sep 18, 2023 -

YLPOLAR responded

You’re quite welcome. Wonderful service needs to be acknowledged and appreciated! :)

September 14, 2023

Dropped the truck off with Dan for oil service and he took care of it. He even did a couple recalls.👍🏼 More

by patriotman99
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dan DiGiovanni
Sep 18, 2023 -

Diamond Ford responded

Thank you for the awesome feedback! You're right, Dan is an excellent service adviser and we appreciate all he does for us! I'm very happy to hear that he was there to provide you with great service. Sincerely, Dustin L. - GM dlawler@daliaauto.com (661) 949-3586

September 14, 2023

Carlos went above and beyond to get my car serviced for the best price. My warranty ran out and I didn't know, and he was able to assist me with a great deal. His customer service skills are top-notch. Tha More

by Paschell.wilson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos at the Quick lane
Sep 18, 2023 -

Diamond Ford responded

Paschell, thank you for taking the time to leave us such a great review! We appreciate every hard-working member of our service team, and I am thrilled to know Carlos went above and beyond to help fix the problem with your vehicle for a good deal. If you have any additional comments and/or questions, please feel free to contact us directly! Sincerely, Dustin L. - GM dlawler@daliaauto.com (661) 949-3586

September 12, 2023

Their still trying to find the major problem, but found another problem that needed fixing also! More

by WAYNE.C
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Barret Howel, Charles Heydon
Sep 14, 2023 -

Diamond Ford responded

Wayne, thank you for sharing your experience with us! Our team works incredibly hard to exemplify the commitment to customer care. We are hard at work tying to get this situation with your vehicle situated and solved. Sincerely, Dustin L. - GM dlawler@daliaauto.com (661) 949-3586

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