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Diamond Ford

Lancaster, CA

4.4
633 Reviews
Call Dealership (661) 206-2612

1155 Auto Mall Dr

Lancaster, CA

93534

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633 Reviews of Diamond Ford

September 12, 2023

Rene and Eric were very friendly, and accommodating. We traveled quite a ways to make the purchase with a trade in and they made the whole process very easy and quick. More

by jim@jksunlimitedinc.com
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Eric Reynolds, Rene Flores
Report | Print
Sep 14, 2023 -

Diamond Ford responded

Jim, thank you for the wonderful review and for traveling to Diamond Ford from quite a distance, I appreciate your business. Thank you again for your kind words and please feel free to reach out if you have any questions. Sincerely, Dustin L. - GM dlawler@daliaauto.com (661) 949-3586

September 12, 2023

Good communication with service rep through the whole process. Feel like the repairs were performed exactly as promised. More

by SROD1154
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica
Report | Print
Sep 14, 2023 -

Diamond Ford responded

Thank you for the kind words. We're completely committed to providing top-quality service and we're thrilled to hear that your experience reflected this dedication. We appreciate the time it took for you to give us this feedback. At Diamond Ford, we value our customers and we look forward to seeing you down the road. Sincerely, Dustin L. - GM dlawler@daliaauto.com (661) 949-3586

September 12, 2023

My appointment is in two days. Why are you sending this to me before the service is complete? More

by JCKJVELOTT
Recommend Dealer
No
Employees Worked With
I don't know anyone's name.
Report | Print
Sep 15, 2023 -

Diamond Ford responded

We acknowledge your review and are currently looking into the events you’ve detailed.

September 12, 2023

You kept my car for 5 weeks. No loaner car. My 2017 ford escape needed a 2 nd engine! Service advisor Barret Howle terrible at returning calls. I picked up my car and had to read More

by NANCYCOTA17
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Barret Howle SERVICE DEPT
Report | Print
Sep 18, 2023 -

Diamond Ford responded

Nancy, I appreciate you taking a moment to leave this review detailing your recent visit. Please reach out to me directly whenever you have a free moment as I’d like to hear more about what happened and work together to come to a resolution that improves your experience. Sincerely, Dustin L. - GM dlawler@daliaauto.com (661) 949-3586

September 11, 2023

I used the quick lane service on a Saturday, it was so easy and q quick even with no appt The staff was friendly and informative. More

by rosalinda Martinez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Quick lane staff
Report | Print
Sep 13, 2023 -

Diamond Ford responded

Hello Rosalinda! It is great to hear about your recent service experience. I will certainly pass on your feedback to our team as they will be happy to hear it! I look forward to working with you again in the future! Sincerely, Dustin L. - GM dlawler@daliaauto.com (661) 949-3586

September 11, 2023

Excellent service friends faster efficient and reliable Nice guy's 💪💪💪 recommended professionals dedication good service More

by fp04171
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ricky Palacios
Report | Print
Sep 13, 2023 -

Diamond Ford responded

I'm grateful for your kind words! Thank you for choosing us, and I can't wait to see you again in the future. Sincerely, Dustin L. - GM dlawler@daliaauto.com (661) 949-3586

September 11, 2023

Staff was friendly and courteous. Location was convenient. Has a very comfortable and clean lounge to sit and wait in, but very minimal help your self coffee service. More

by RICO.IBARRA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dante and the service clerk guy I dont remember his name
Report | Print
Sep 13, 2023 -

Diamond Ford responded

Thank you for this amazing review! I really appreciate your business. Sincerely, Dustin L. - GM dlawler@daliaauto.com (661) 949-3586

September 10, 2023

I really like dealing with Dan and Jessica because even though they are very busy they still respect and treat people like family and with great customer service. More

by BMW X3-28i
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dan G (service department)
Report | Print
Sep 12, 2023 -

Diamond Ford responded

Thank you for this excellent review. I am so happy to hear that we could make you feel like a part of the Diamond Ford family with your recent service. If there is anything else that we can do for you, please feel free to contact us or stop in any time. We hope to see you again soon! Sincerely, Dustin L. - GM dlawler@daliaauto.com (661) 949-3586

September 10, 2023

Rene was very friendly, and accommodating. Rene, Jamie and Eric made the whole process very easy and quick. More

by ponypalcasino
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
I would give Jamie in Sales and Tim in Finance both 5 stars , Hamid Sandoghdar, Rene Flores, Eric Douglas
Report | Print
Sep 12, 2023 -

Diamond Ford responded

Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. I will share your comments with our team and we look forward to working with you again down the road. Sincerely, Dustin L. - GM dlawler@daliaauto.com (661) 949-3586

September 10, 2023

Got me in and out quickly. Made it possible to get what I needed done. More

by WAKDUS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos from both Palmdale and Lancaster service department.
Report | Print
Sep 12, 2023 -

Diamond Ford responded

Thank you for sharing this great feedback with us. We feel our service department is what makes Diamond Ford special. Reviews like yours help us to make sure that we are continuing to provide our customers the friendly, quick and comfortable service experience that our dealership is known for. I am glad to hear that you were pleased with your visit. We would love to work with you again in the future. Sincerely, Dustin L. - GM dlawler@daliaauto.com (661) 949-3586

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