Diamond Ford

Took our work van in for service and received awesome customer service from Barret. I would definitely recommend Diamomd Ford In Lancaster. customer service from Barret. I would definitely recommend Diamomd Ford In Lancaster. More

Service department was busy on Monday morning, but got us in and out with multiple recalls and a smog check completed much quicker than expected. It was nice that we were able to schedule the appointment ea in and out with multiple recalls and a smog check completed much quicker than expected. It was nice that we were able to schedule the appointment easily online after business hours using their Website. Barret was efficient, professional, and flexible in accommodating the request for the smog check that we had not originally planned for when we scheduled the appointment. It's nice to deal with a team that respects your time and delivers quality service. Many thanks to the Diamond Ford team. More

Brought my 2004 Ford Expedition checked out at Quicklane. They identified the issue but said that they cannot get the part. I asked what places they checked and they said they called autozone and auto parts They identified the issue but said that they cannot get the part. I asked what places they checked and they said they called autozone and auto parts stores in the area and nobody had the part. They also said that if I could get the part myself, they can install it and apply it to the fees I paid for inspection. Its been a month since I brought it in and I have called several times to get the part number and they keep promising to call me back but never do. As a Ford specialty shop, I don't get it that they only call auto parts stores in the local area when there are so many online retailers with Ford parts? I feel like they are too lazy to check and look for the part or bother to expand their sources. They want to pass the job of looking for the part to the customer. I may also add that I have called at various times and no one answers the phone. It seems like they have blocked my number. More

Scheduled two weeks in advance for recall service for 3 different issues. Turns out they didn’t have the parts for one of the recalls then I waited an extra hour while the car was in the “multi-point” ins different issues. Turns out they didn’t have the parts for one of the recalls then I waited an extra hour while the car was in the “multi-point” inspection line so they can up sell me a bunch of maintenance I didn’t need. Big waste of time. More

I took the car in at 8am for a recall notice and the check engine light. After 4pm I received a call saying that the engine needed to be replaced due to coolant in a cylinder. Upon further research, tha check engine light. After 4pm I received a call saying that the engine needed to be replaced due to coolant in a cylinder. Upon further research, that was not mentioned by the service advisor, there are multiple lawsuits for Ford Ecoboost engine failures due to a design defect. Employees were discussing their personal lives and business in front of customers. The service rep referred to me as "Bud". The employee who drove the car around for pickup stepped out of the car and turned the other way with no acknowledgement. More

Staff was courteous and efficient. Had to wait for almost a year from receipt of recall notice to service of vehicle. Had to wait for almost a year from receipt of recall notice to service of vehicle. More

Great service and job. The only reason for a 4 star was the waiting for the part(s). Turn car in on a Friday and did not get vehicle back until following Friday. Part in The only reason for a 4 star was the waiting for the part(s). Turn car in on a Friday and did not get vehicle back until following Friday. Part in essence had to be ordered twice. The part was not from the normal chain supply, but then had to find it at another dealership based on the information I received. More

Diamond Ford is where I always take my car for any issues or regular maintenance! Barrett is my service Advisor! He always goes above and beyond with any questions or issues I have with my car! Thank you Bar or regular maintenance! Barrett is my service Advisor! He always goes above and beyond with any questions or issues I have with my car! Thank you Barrett for always helping with my car your amazing as well as Diamond Ford! More

They helped me my needs of this truck with a demand of a short notice of time to put the deal together in just a few hours, because I was leaving out of town. Very nice working with this team. short notice of time to put the deal together in just a few hours, because I was leaving out of town. Very nice working with this team. More

Thank you Carlos Sr. for GREAT! customer service and helping me get my vehicle fixed and returned in a timely manner. Thank you also to the mechanic who repaired it :-) for GREAT! customer service and helping me get my vehicle fixed and returned in a timely manner. Thank you also to the mechanic who repaired it :-) More