Back

Diamond Ford

Lancaster, CA

4.4
633 Reviews

1155 Auto Mall Dr

Lancaster, CA

93534

Directions

By Type

633 Reviews of Diamond Ford

October 05, 2023

Customer service “GREAT”. Communication “0”. I waited 2 hrs. for an oil change in my truck :( Manager 👍🏼. More

by alcaraz.elizabeth419
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frankie Villalobos
Oct 10, 2023 -

Diamond Ford responded

Thank you for taking the time to provide this feedback. Our customers are our greatest asset and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call us if you’d like to discuss anything in greater detail. Sincerely, Dustin L. - GM dlawler@daliaauto.com (661) 949-3586

October 03, 2023

Very kind , thorough and offer great coffee . Salesman went above and beyond to get me into the vehicle for a test drive. More

by tyrenesaucedo
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Chris
Oct 06, 2023 -

Diamond Ford responded

Thank you for writing this fantastic review and giving our dealership such an excellent star rating, Tyrene! It's great to hear we were able to go above and beyond your expectations and provide you with a memorable experience. Feel free to call or stop by if there's anything else we can do for you. Sincerely, Dustin L. - GM dlawler@daliaauto.com (661) 949-3586

October 03, 2023

Great service and attitude, boys and girls at fast lane are doing an amazing job , thank you 🙏 More

by SHAHAF
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Fast lane
Oct 06, 2023 -

Diamond Ford responded

Thank you for reaching out! Reviews like these mean the world to us here at our dealership and I will be sure to relay them to the team. Take care and have a great day. Sincerely, Dustin L. - GM dlawler@daliaauto.com (661) 949-3586

October 02, 2023

Amazing service. The service tech Barret was very helpful and informative. He had my car done at the time he promised. I will be returning. More

by APPLECHAN86
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Barret Howel
Oct 05, 2023 -

Diamond Ford responded

It is wonderful to hear that our team was able to provide you with a great experience! We really appreciate this feedback and we will share it with them. Thank you and if you have any questions about the work that was done please feel free to contact us. Sincerely, Dustin L. - GM dlawler@daliaauto.com (661) 949-3586

October 01, 2023

Carlos was very nice . First time I received good service.. keep up the good work. More

by CANARYLADY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos
Oct 04, 2023 -

Diamond Ford responded

Thank you for this amazing review! I really appreciate your business. Sincerely, Dustin L. - GM dlawler@daliaauto.com (661) 949-3586

October 01, 2023

My car had a recall notice and when the part came in the repair was done in less time than anticipated. Barrett was also very helpful on a warranty question. Appreciate the time taken to help me out. Thanks More

by TERIGORDON1
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Barrett
Oct 04, 2023 -

Diamond Ford responded

Thank you for your kind words. I know servicing your vehicle takes time out of your day and I strive to make every experience a pleasant one. I am extremely happy that you left satisfied and I do appreciate your business. Sincerely, Dustin L. - GM dlawler@daliaauto.com (661) 949-3586

October 01, 2023

A very good experience. All personnel went out of their way to make it as easy as possible to purchase the new truck. More

by JACOBURN0721
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tim Arcarda, Ricky Palacios, Eric Reynolds, Eric Douglas
Oct 04, 2023 -

Diamond Ford responded

Thank you for taking the time to write this fantastic review! Our team works very hard to ensure each of our customers are 100% satisfied with the overall experience. I look forward to working with you again! Sincerely, Dustin L. - GM dlawler@daliaauto.com (661) 949-3586

September 30, 2023

I had a Ford Technician come to my residence to fix the 3 recalls. He was very professional and polite. He performed the job in a reasonable time and fashion. Thank you. More

by min82102
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kailey Benton
Oct 04, 2023 -

Diamond Ford responded

Thank you so much for your excellent input! I'm proud of our service technicians and hope to pass along your great experience to all of our customers. Please let me know if there is anything else that I can assist you with! Sincerely, Dustin L. - GM dlawler@daliaauto.com (661) 949-3586

September 30, 2023

Great and fast service like always Barrett in the service department is the best and so courteous More

by MAGI2WAGI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Barnett
Oct 04, 2023 -

Diamond Ford responded

Thank you for the wonderful review! It is great to know that our staff's excellent customer service has earned your continued loyalty. Please feel free to call or stop by if there is anything else I can do to help you. Sincerely, Dustin L. - GM dlawler@daliaauto.com (661) 949-3586

September 30, 2023

Took my Cmax in for an over priced oil change and also had them install a windshield fluid reservoir filler tube. Charged 1/2 hour of labor ($100) to install the filler tube, but didnt check to see if it More

by trojan66
Recommend Dealer
No
Employees Worked With
Unkown
Oct 04, 2023 -

Diamond Ford responded

We appreciate you taking the time to let us know about your experience. It appears that the nature of your experience does not reflect our dedication to customer satisfaction. Your concerns are very important to us and we would like to learn more. Please contact me so we can address and remedy your concerns. Sincerely, Dustin L. - GM dlawler@daliaauto.com (661) 949-3586

...
16
...