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Diamond Ford

Lancaster, CA

4.4
633 Reviews

1155 Auto Mall Dr

Lancaster, CA

93534

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633 Reviews of Diamond Ford

September 30, 2023

Twice now. Appointment yet the parts were not there to do the job. No call. I just waste time which to me, is money More

by JEFFREY.PEITZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Parts, parts not there for the two appoints so far
Oct 04, 2023 -

Diamond Ford responded

Customer satisfaction is one of our main priorities, and it seems as if we did not meet your expectations, Jeffrey. If there is anything our staff or I can do to fix your experience, please do not hesitate to reach out to me directly. I look forward to hearing from you. Sincerely, Dustin L. - GM dlawler@daliaauto.com (661) 949-3586

September 29, 2023

Chris M. helped us with our purchase and he was amazing! So helpful and easy to work with. I will be recommending him to people just like he was recommended t More

by llara2316
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Chris M, I forgot his last name but really helpful
Oct 03, 2023 -

Diamond Ford responded

Thank you so much for this lovely review! We feel so grateful that you chose to come to our dealership. It's wonderful to hear Chris and our team was helpful during your visit and that you love your new car. If you have any questions, please don't hesitate to reach out to us again. Sincerely, Dustin L. - GM dlawler@daliaauto.com (661) 949-3586

September 28, 2023

My F250 went in for a two day repair job and Barrett was able to get it done in one day. 5 stars! More

by JFRERICHS59
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Barrett Howle in Service
Oct 03, 2023 -

Diamond Ford responded

Thank you for your kind words. I know servicing your vehicle takes time out of your day and I strive to make every experience a pleasant one. I am extremely happy that you left satisfied and I do appreciate your business. Sincerely, Dustin L. - GM dlawler@daliaauto.com (661) 949-3586

September 28, 2023

Usually don’t do reviews. But Diamond Fords staff went out of their way to take care of my service by sending a unit to my workplace to complete the job. Nice touch and I unde More

by DARYELK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Appt person unknown Tech person was Jesse
Oct 03, 2023 -

Diamond Ford responded

Your review brightened my day! Thank you for sharing your positive experience, and I'd love to have you back at our dealership. Sincerely, Dustin L. - GM dlawler@daliaauto.com (661) 949-3586

September 27, 2023

Jessica in service is awsome helped me out on servel occasion cares about helping you More

by brockplumbing
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica and Daniel in service dept , Eric Douglas
Oct 02, 2023 -

Diamond Ford responded

Thank you for reaching out to us and letting me know about your recent visit. I appreciate everything Jessica does for Diamond Ford and our customers. Hope to see you again soon! Sincerely, Dustin L. - GM dlawler@daliaauto.com (661) 949-3586

September 25, 2023

Carlos Sr. from Quick Lane does an excellent job, he is friendly and helpful. I let him know the issue on my vehicle and he made sure it was cover under warrant More

by BETTYBERY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos Sr.
Sep 28, 2023 -

Diamond Ford responded

Betty, thank you for the awesome feedback! You're right, Carlos is an excellent service adviser and we appreciate all he does for us! I'm very happy to hear that he was there to provide you with great service. Sincerely, Dustin L. - GM dlawler@daliaauto.com (661) 949-3586

September 24, 2023

Will was excellent to work with and friendly to my family. Prompt with his communication. More

by KEVCOUG68
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ashley Shaw, Will Smith
Sep 27, 2023 -

Diamond Ford responded

Thank you for taking the time to share your kind feedback about Will. Each employee is a valued member of the Diamond Ford team and we all strive to provide excellent service! We look forward to seeing you again in the future. Thanks again! Sincerely, Dustin L. - GM dlawler@daliaauto.com (661) 949-3586

September 24, 2023

Very friendly employees, appeared to be quite knowledgeable about all aspects of their job. Kept in contact with updates during the appointment. More

by PARADOK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos
Sep 27, 2023 -

Diamond Ford responded

Thanks for the kudos. It is gratifying to hear that you were kept informed of the progress of the work on your car. Please feel free to stop in or reach out to us if you have any questions for our staff. Sincerely, Dustin L. - GM dlawler@daliaauto.com (661) 949-3586

September 24, 2023

Took a little longer than we thought, but everything is fixed and safe for me to drive! More

by PINK_PIGLET_2000
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Barrett Howle
Sep 27, 2023 -

Diamond Ford responded

Thanks for your great review. I do appreciate your patience for the extended wait that you encountered. We strive to provide excellent customer service, and I am glad that this was the case for you! Please let me know if there's anything else we can do for you. Sincerely, Dustin L. - GM dlawler@daliaauto.com (661) 949-3586

September 23, 2023

Everyone I have encounter at this dealer has been courteous. They have fixed a couple recalls and I am updated on my warranty. I'm always able to book an appointment within that same week. More

by Mayra D
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica
Sep 27, 2023 -

Diamond Ford responded

Mayra, thank you for taking the time to write this fantastic review! Our team works very hard to ensure each of our customers is 100% satisfied with the overall experience. I look forward to working with you again! Sincerely, Dustin L. - GM dlawler@daliaauto.com (661) 949-3586

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