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Diamond Ford

Lancaster, CA

4.4
633 Reviews
Call Dealership (661) 206-2612

1155 Auto Mall Dr

Lancaster, CA

93534

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633 Reviews of Diamond Ford

November 10, 2023

Worked with me to get a dream truck. I will definitely go back for any future purchases More

by janette3307
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Hamid Sandoghdar, Eric Reynolds, Thomas J Pabon
Report | Print
Nov 14, 2023 -

Diamond Ford responded

I am extremely grateful to receive such an outstanding review! Feedback like yours lets me know that we are meeting our organizational goals for providing excellent customer service while getting you into the vehicle of your dreams. I could not be happier to hear that the team was able to do this for you and I encourage you to contact us or stop by if you have any further automotive needs. Sincerely, Dustin L. - GM dlawler@daliaauto.com (661) 949-3586

November 10, 2023

Work was completed on time Service writer contacted and informed me of cost and ask if I wanted to proceed before starting repairs . More

by PETERFRANKSKI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlos service department
Report | Print
Nov 14, 2023 -

Diamond Ford responded

I love hearing from our customers, so thank you for taking the time to write this glowing review! It's wonderful to hear that our staff at Diamond Ford was able to provide you with an awesome experience! I really appreciate this feedback and I will share it with the team. Thanks again, and if you have any questions about the work that was done, please feel free to contact me. Sincerely, Dustin L. - GM dlawler@daliaauto.com (661) 949-3586

November 08, 2023

The customer service at this service center was excellent. The service employee remained professional during a very busy time and not so patient customers. I was disappointed in the service - my More

by JPENCE2725
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I don't know the name of the service representative
Report | Print
Nov 10, 2023 -

Diamond Ford responded

I am glad to hear that your visit was an overall positive one. Please contact me so we can further discuss the less satisfying aspects of your experience, so we may continue to grow as a dealership and provide excellent customer service. Sincerely, Dustin L. - GM dlawler@daliaauto.com (661) 949-3586

November 07, 2023

the experience was great and I really like my sales person that helped me. wonderful job More

by angelahollis5658
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Hamid Sandoghdar, Ashley Shaw, Keith Kroger, Ramon Audea, Rene Flores
Report | Print
Nov 09, 2023 -

Diamond Ford responded

Thanks for the wonderful review of your recent visit to our dealership. We strive for 100% customer satisfaction for each and every experience and I hope you enjoy your vehicle for a long time to come. It was truly a pleasure working with you, Angela. Sincerely, Dustin L. - GM dlawler@daliaauto.com (661) 949-3586

November 06, 2023

There was no nonsense. The salesman was very straightforward. My experience was a good one. More

by mollagan
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Hamid Sandoghdar, Ashley Shaw, Rene Flores
Report | Print
Nov 09, 2023 -

Diamond Ford responded

Mollagan, thank you very much for taking the time to leave us a great review! I am pleased to hear about your great experience at Diamond Ford! If there is anything else we can do for you, please feel free to give us a call. Sincerely, Dustin L. - GM dlawler@daliaauto.com (661) 949-3586

November 06, 2023

Amable siempre atento concentrado en su trabajo rapido y lo mas importante no me iso esperar gracias René gracias More

by gonzalocortez02
Sales Price Transparency
Trade-in Experience
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Hamid Sandoghdar, Brian Miller, Ramon Audea, Frankie Villalobos, Ricky Palacios, Rene Flores, Thomas J Pabon
Report | Print
Nov 09, 2023 -

Diamond Ford responded

Apreciamos sus amables comentarios. ¡Esperamos verle de nuevo en un cercano futuro! Sincerely, Dustin L. - GM dlawler@daliaauto.com (661) 949-3586

November 05, 2023

I had a really good experience with Rene and he went above and beyond to make sure I had the car I needed. More

by dapohlmann2
Trade-in Experience
Recommend Dealer
Yes
Employees Worked With
Hamid Sandoghdar, Rene Flores
Report | Print
Nov 08, 2023 -

Diamond Ford responded

I loved reading this review! Happy customers are our aim, and it appears Rene really hit the bullseye. I’ll make sure to share your experience with him, and if you have any further questions or worries, we’re always available to help. Sincerely, Dustin L. - GM dlawler@daliaauto.com (661) 949-3586

November 05, 2023

Good people that care I like doing business with them. I would do it again and recommend the dealer. More

by biggnate06
Recommend Dealer
Yes
Employees Worked With
Eric Reynolds, Thomas J Pabon
Report | Print
Nov 08, 2023 -

Diamond Ford responded

Thank you for your outstanding rating about our service department, Nate. We appreciate the opportunity to service your vehicle and look forward to doing so in the future. Thanks for taking the time to write this review! Sincerely, Dustin L. - GM dlawler@daliaauto.com (661) 949-3586

Nov 08, 2023 -

biggnate06 responded

Biggnate06@gmail.com

October 31, 2023

You have a wonderful asset in your employee, Barrett Howle! He is the only reason I bring my car in for service at Lancaster Diamond Ford. Barrett cares about his customers and goes out of his way to gi More

by MSMARYGIRL1966
Recommend Dealer
Yes
Employees Worked With
Barrett Howle
Report | Print
Nov 03, 2023 -

Diamond Ford responded

Thank you for the wonderful review! It is great to know that our staff's excellent customer service has earned your continued loyalty. Please feel free to call or stop by if there is anything else I can do to help you. Sincerely, Dustin L. - GM dlawler@daliaauto.com (661) 949-3586

October 30, 2023

Dan was very helpful and gave me constant update. My car was ready in 3 days as promised. More

by VEDAMAY77
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dan
Report | Print
Nov 02, 2023 -

Diamond Ford responded

Yhank you for sharing this great feedback with us. We feel our service department is what makes Diamond Ford special. Reviews like yours help me to make sure that we're meeting the needs of our customers and I'm glad to hear that you were pleased with your visit. We look forward to seeing you for your next service appointment! Sincerely, Dustin L. - GM dlawler@daliaauto.com (661) 949-3586

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