DeMontrond Mazda

They are friendly, courteous and have a warm welcome. Chris was very informative, friendly, helpful and treats you with respect. When you go Mazda Of Clear Lake. Remember to ask for Chris Danzell everytim Chris was very informative, friendly, helpful and treats you with respect. When you go Mazda Of Clear Lake. Remember to ask for Chris Danzell everytime. More

Refreshing Experience I usually don't give feedback but I've noticed on my last 2 visits a difference in the customer service provided. On my most recent visit, Diane Mann I usually don't give feedback but I've noticed on my last 2 visits a difference in the customer service provided. On my most recent visit, Diane Mann really went above and beyond. She checked me in when I arrived prior to 8 AM. Others would have made me wait but she put aside what she was doing to take care of me. She didn't make me feel like I was inconveniencing her and had the best customer service attitude I've ever seen there. She also did research on my choices for the new tires I needed. I didn't even ask her to, she just did it and explained everything without any pressure. I am very pleased with the changes I'm seeing. I will recommend you all to others now. Previously, I would not have done so. Please acknowledge her good efforts and in doing so encourage others to do the same. Good employees like that are really hard to find these days. I run into poor customer service all the time so it was VERY refreshing to have such a nice experience. I am not dreading my 'next' visit anymore. :) More

wonderful! I brought my CX 5 in on Saturday for an oil change and tire rotation. The service for being so busy was quick, my service advisior Clay was friendly a I brought my CX 5 in on Saturday for an oil change and tire rotation. The service for being so busy was quick, my service advisior Clay was friendly and very knowledge and the new waiting room is a great! Great work! More

Excellent, customer focused Diane made me feel important as a customer accommodating when I came for service a day earlier confusing my dates! Took care of oil change, addressed Diane made me feel important as a customer accommodating when I came for service a day earlier confusing my dates! Took care of oil change, addressed a recall issue and helped with a slow leaking tire. All this taken care despite being the last and late customer and she working from 7am!! Way to go Diane! Thank you for your dedication. More

great car buying experience no hassle Kenny did a great job.helped me find right car.very knowledgeable. They beat car max by 2500.on trade.he offered to setup my Bluetooth.( Ex army veter Kenny did a great job.helped me find right car.very knowledgeable. They beat car max by 2500.on trade.he offered to setup my Bluetooth.( Ex army veteran).great car shopping experience.worth the drive. More

Awesome Experience We had a great experience at Clear Lake Mazda. We would definitely use them again! Very happy with how smooth the process of buying a car was with T We had a great experience at Clear Lake Mazda. We would definitely use them again! Very happy with how smooth the process of buying a car was with Tyler! More

Fantastic experience! Can't say enough good things about my experience while purchasing a new Mazda 3 last week from Kenneth Froisy at Mazda of Clear Lake! He is friendly, Can't say enough good things about my experience while purchasing a new Mazda 3 last week from Kenneth Froisy at Mazda of Clear Lake! He is friendly, not pushy, and very knowledgeable about the product he sells. He even has a prescribed route for test drives that allows drivers to experience features of the car. He is also willing to "go the extra mile" (no pun intended :) for his customer....twice over the course of 2 days, he met me at the location where I was selling my old car because the check wasn't ready. Even this frustration didn't dampen his enthusiasm for his wonderful Mazdas or his sunny disposition. Ken and my beautiful Mazda 3 have made me a Mazda loyalist. I will certainly recommend Ken and Mazda of Clear Lake to all of my friends! More

Great before, during and after the sale I was looking for cars online, found one I liked and sent an email requesting email only contact. I heard back in under an hour from the sales manager I was looking for cars online, found one I liked and sent an email requesting email only contact. I heard back in under an hour from the sales manager and then shortly thereafter from a sales rep. They didn't call, they emailed like I had requested. I scheduled a test drive and was provided detailed car info before I arrived (carfax). Upon arrival they provided me all of the info in hardcopy, then handed me the keys and allowed me to test drive it without any ride along (it's nice to be trusted in a car you want to purchase). After getting back to the dealership we went through financing and it was all just as easy. I'd definitely recommend Chris at Mazda of Clear Lake to anyone looking for a car. More

Good Experience Salesman Rodrigo was very helpful and knowledgeable. He knew his stuff about the car and gave a great test drive. I would go back again. Salesman Rodrigo was very helpful and knowledgeable. He knew his stuff about the car and gave a great test drive. I would go back again. More

_________Beware, Very Deceptive___________________ I bought a new 2015 Mazda3 i touring 4-door on 07/08/2015 from Mazda Of ClearLake. The quote for the car was $18,055.00 on 7/01/2015 by email. (attach I bought a new 2015 Mazda3 i touring 4-door on 07/08/2015 from Mazda Of ClearLake. The quote for the car was $18,055.00 on 7/01/2015 by email. (attached document) I was putting $6000 cash down. While signing final finance papers with Aaron Winfrey he showed me 3 additional packages and 1 of them included a clear coat to protect my paint and upholstery. I said I wanted the clear coat but didn't want my payment to go up, he said "let me see what I can do", he changed some things on my contract so I could get it and he lowered my payment a few dollars! I was elated and asked him how he did that he said he lowered my interest rate. When I looked at the contract I noticed there were extra coverages, I asked him if they were the package with clear coat and he said "yes". I signed the contract assuming the cost of the car was the same as they had originally quoted me. When I got home and looked closely at the contract the numbers didn't add up and I didn't understand what some of them were, so when I went in to give them my down payment and get my clear coat, they told me the clear coat was already on the car that it goes on every car before it gets sold and that I was just buying a warranty on it! They never said I was buying an extended warranty for the car. (attached document). My salesman Kenneth Froisy also stated that when I come in for clear coat my car will be detailed again. They all implied that Clear coat was an add-on feature that I would pay for! Also when I was paying my down payment I asked Nathan, (the sales manager) what the Total Sales Price figure of $32,323.00 was. He said it was a total of the 4 figures before it, and it didn't mean anything he didn't know why they even put it on the contract. Nathan kept telling me that I only financed 20,696.67. Implying thats what I paid for the car. I realized that $32,323.00 is what I really paid for this car (including $4631.35 for 3 optional insurance packages I didn’t know I was buying). I reminded him that I also paid a $6000 down payment plus they gave me a $2000 rebate which totaled $28,696.67. He said that's just what I'll pay at the end of my loan with financing, he never said that that included the extra insurance and warranty's, implying that all that extra money was finance charges. The next day July 16,2015 I left messages for Aaron Winfrey and Kenny Froisy letting them know I found major discrepancies in my contract and would like them to be explained. No one called. I left messages for Aaron Winfrey on July 20 and 21 with no return call. Then I left a voice mail message with Cece (assistant general manager) on July 21 as well. Aaron Winfrey returned my call that day. He said they would remove the extra insurance packages totaling $4,631.35 but then they would raise my interest rate to the original 9.89% and my payment would be higher, (The copy of the "Basic Plan” states “Purchase of any product does not influence interest rate or approval”) and they never called it an extended warranty, It was called “The Basic Plan”. I said I needed to think about it and would get back to him. I called him the next morning and was told he wouldn't be in till noon so I left a message with Alley (the receptionist). Nathan called me that day July 22,2015, he told me to watch what I say because every phone conversation was recorded. I told him I wanted the contract rescinded to reflect the quoted purchase price of $18,055.00 (they also raised that to $23,732.38 including TT&L) and to cancel the insurance coverages I didn't want or know I was buying, (Extended Warranty $2,499, Life and Credit disability $1,333.35, and Debt Cancellation Agreement $799 totaling $4631.35). He said at 12:09 pm July 23 he would email me paperwork to cancel extra Insurance coverages but my payment would remain the same and the credit minus cancellation fee would be put on the end of my loan. It's 1:06 on July 24 and I haven't received the forms. I spoke to Nathan again at 12:30p on July 27,2015, gave him my email address again and he said he would email me paperwork to cancel all 3 warranty’s and insurance policies, still didn’t receive them. I spoke with Kenny Froisy on July 29,2015, and explained I was still waiting on cancellation papers and wanted to speak with Aaron or Nathan (finance managers). He told me both men were busy. I asked for email addresses for Duane (General Manager), Cece his assistant and Nathan ( finance manager) and was told all business cards were in their offices and he couldn’t get into them because there were customers in them. On July 31,2015 I received by email the paperwork to cancel 2 of the added insurance packages. I replied "Thank you for sending me paperwork, I also wanted to cancel Life and Credit Disability insurance. And will there be a new contract? Will interest rate be the same? Will you email me a copy of new sales contract if there is one?” It’s Aug 3 2015 and haven’t received a reply. I called again on August 13,2015 and left a message for Cece, the assistant general manager to call me. It’s August 19, 2015, and still haven’t heard from her. THE BOTTOM LINE IS: THIS CAR WAS PRICED AT $18,055.00, MY FINANCE PAPER SAYS I PAID $23,732.00 INCLUDING TAX, TITLE AND LICENSE.THATS A DIFFERENCE OF $4,399.00! PLUS THEY ADDED $4,631.00 IN ADDITIONAL OPTIONAL COVERAGES, CALLING THEM “THE PACKAGE WITH THE CLEAR COAT” THATS $9030.00 IN ADDED CHARGES THEY DIDN’T DISCLOSE! More